Overall sentiment across the reviews is mixed but leans positive: a substantial portion of reviewers praise The Club at Haines City (Savannah Court) for warm, attentive staff, a family-like atmosphere, and a clean, bright small-community feel. Many reviewers name specific staff and administrators (for example, Chastity, Nicole, Vicki, Sissy, Tillie/Tilly and others) and report highly personal care experiences — staff who know residents by name, give hugs, help with transitions, manage medications, and provide 24/7 support. Multiple comments highlight that staff go above and beyond, that residents are often happy and engaged, and that the facility offers a variety of social and recreational options (exercise, bingo, crafts, movie room, pool table, weekly pastor visits, live bands/sing-alongs). The small size (roughly 45 residents) and one-floor layout are repeatedly mentioned as contributing to an intimate, homelike environment, and several reviewers emphasize that the grounds, dining area, and common spaces are well maintained and inviting. The facility is also described as pet-friendly and actively renovating/updating areas, which some reviewers view as an encouraging sign of investment and improvement.
At the same time, there are consistent and serious negative themes that create a mixed overall picture. Several reviewers allege poor care practices for a minority of residents — including inadequate bathing, residents left soaking wet, infrequent showers, and strong odors — which are serious concerns and are directly at odds with the many positive accounts of attentive care. There are also a number of allegations about pest problems (bed bugs and roaches) and episodic cleanliness issues (dirty hallway carpets, mildew or odors after a hurricane) reported by multiple reviewers. Room size and condition are common practical complaints: many describe small, outdated one-bedroom apartments with minimal kitchenette space (tiny sink) and 1980s decor in places. Reviewers frequently note that while assisted living-level care appears well handled, The Club is not suitable for late-stage dementia or residents who will require skilled nursing, because there is no seamless on-site transition to higher levels of care.
Dining and activities demonstrate variability in reviewer experience. Numerous families praise the cook and report meals that cater to individual preferences, and many residents are described as well-fed and satisfied. Others, however, describe meals as poor or inedible at times, or cite initial meal quality that later improved — suggesting inconsistency in dining services. Activities are commonly cited as a strength (wide selection and frequent programming that keeps residents busy), but a minority of reviews say activities are poor or insufficient. Overall, activity offerings appear broad and meaningful for many residents, but not uniformly so.
Management, communication, and staff consistency are clear sources of polarized feedback. Several reviewers praise administrators and staff for excellent communication, hands-on leadership, and helpful guidance through the placement process. Others report poor communication (not being informed about hospitalizations, intake processes closing without notice), unresponsive ownership, and even accusations of dishonest or unprofessional behavior by certain managers or administrators (specific names appear in both positive and negative contexts). Staffing stability is a concern: some reviewers note high staff engagement and dedicated long-term employees, while others report staff seeking new jobs, laziness, or rude behavior. These conflicting accounts indicate that management practices and staff culture may vary over time or between shifts, and that leadership quality can have a significant impact on resident experience.
In synthesis, The Club at Haines City shows many strong positive attributes: dedicated and compassionate staff (often named and celebrated), a household-sized environment that fosters social connection, active programming, on-site amenities, and generally well-maintained grounds and common areas. However, there are also recurring and substantive negative reports — hygiene and bathing neglect, pest and cleanliness allegations, small/outdated rooms, inconsistent food and activity quality for some residents, and worrying incidents of poor communication or management behavior. These negative reports are serious enough that they should be explored directly when considering placement.
If evaluating this community, prospective residents and families should tour in person (as many reviewers recommend), observe staffing levels and interactions, inspect specific rooms to confirm size and condition, ask about pest-control records and recent inspection reports, inquire about bathing and hygiene schedules, confirm medication and emergency procedures, and assess turnover rates and how management handles complaints. Also ask about the policy for escalation/notification (hospitalization, intake changes), the timeframe and scope of ongoing renovations, and the community’s ability to meet higher-level care needs or transition residents who deteriorate. The reviews reflect a community that can provide loving, engaged care for many residents, but they also document serious and specific complaints that warrant direct verification before making a placement decision.
