Overall impression: Reviews for The Peninsula Assisted Living & Memory Care are strongly polarized. A large number of reviewers report highly positive experiences — praising attentive, compassionate staff, clean renovated spaces, great food, many activities, and a safe, resort-like atmosphere. At the same time there is a smaller but highly alarming set of reviews that describe severe problems: alleged financial exploitation, eviction, neglect leading to bedsores and weight loss, unsanitary conditions, and very poor management responses. The combined picture is one of a facility that delivers excellent service and environment in many respects but also shows patterns of inconsistent practices and administrative lapses that have resulted in serious adverse outcomes for some residents and families.
Care quality and staff: The dominant positive theme is the quality of frontline care. Many reviewers explicitly name nurses, CNAs, and directors (e.g., Alexa, Patricia, Carole, Fedorah, Janice) as compassionate, responsive, and attentive. Memory-care residents are frequently described as receiving calm, dignified handling and tailored programming that helps with engagement and safety. Multiple reviewers highlight prompt medication management, daily grooming programs, and 24/7 nursing availability in certain parts of the campus. Conversely, a troubling minority of reports describe inconsistent caregiving: residents allegedly left unbathed for months, with unwashed hair, skin flakes or feces in rooms, bedsores (including reports of severe / stage-four bedsore), untreated wounds, and overmedication. These accounts point to large quality-of-care variability across units or time periods rather than a uniformly poor standard.
Facilities, cleanliness and maintenance: Many reviewers praise renovated units, bright light-filled rooms, large windows, a gorgeous lobby, and generally immaculate, resort-like common areas. The facility offers appealing amenities — salon, movie/theater room, dining room, ice-cream socials, and frequent outings. At the same time, several reviews call out older wings or under-renovated areas with lingering odors, old carpets and padding, masking air fresheners, and evidence of poor housekeeping (e.g., diapers behind furniture). There are reports of elevator malfunctions and courtyard maintenance lapses. Overall, the built environment appears to vary: some floors are modern and spotless; others show wear and sanitation problems.
Dining and activities: Dining is a consistently strong area for many residents: reviewers mention varied menus, chef accommodations (including ethnic dishes), three meals/day, prompt service, and friendly servers. Several families credit dining and food quality with improving residents’ appetites. Activities and social programming are also repeatedly identified as strengths: frequent events (music, bingo, movies, arts and crafts, outings, happy hours), active recreation staff, and evidence of resident engagement. However, some reviewers say activity spaces are underused or that some residents are not included or encouraged to participate, leading to feelings of isolation for a subset of residents.
Administration, billing, and management: This is the area with the most mixed and most severe feedback. Many reviews praise admissions and sales staff for an easy, supportive move-in experience, citing specific staff who facilitated transitions and provided great information. Yet there is a substantial volume of complaints about management and back-office functions: repeated billing errors, late fees, poor communication, insensitivity from managers, leadership turnover, and slow or unhelpful regional responses. Most critically, a few reviews allege intentional financial exploitation (misrepresentation about Medicaid, trust-fund depletion, wrongful eviction) and describe management as dismissive or evasive when families raised concerns. These allegations, though less numerous than positive comments, are serious and recur enough to be a clear pattern of concern to prospective families.
Health, safety, and incident response: Several reviewers state the facility is safe, with good supervision to prevent wandering and quick incident resolution. Yet other reviews report serious safety failures: falls not properly disclosed or handled, delayed hospital notifications, ER trips due to neglected infections or wounds, and staff shortages at crucial times (one aide covering an entire floor). COVID-era reviews add concerns about staff testing positive, restricted visitation, and limited external medical service availability at certain times. The net impression is that while protocols and good incident responses exist in many cases, there are notable lapses in staffing and communication that have led to adverse health outcomes for some residents.
Patterns and variability: The reviews suggest a strong heterogeneity of experience. Many families credit particular staff and units for outstanding care, while others report catastrophic failures that appear to stem from administrative dysfunction, understaffing, or managerial inaction. Renovations and strong amenities often coexist with pockets of older, under-maintained areas. The admissions and activities teams are frequently singled out for excellence, while billing and executive management receive disproportionate criticism. That pattern suggests that day-to-day resident-facing staff may be delivering compassionate care in many instances, but systemic administrative and oversight weaknesses — especially around billing, staffing consistency, and sanitation in some sections — create risk.
Bottom line and considerations: Based on the review corpus, The Peninsula can offer an excellent living environment with compassionate staff, rich programming, good food, and modernized living spaces — and many residents and families are highly satisfied. However, prospective families should also be aware of recurrent management, billing, staffing, and sanitation concerns and should investigate these topics closely. Recommended due diligence (based on the recurring themes) would include: asking for recent state inspection and complaint records; requesting specifics on staffing ratios, turnover, and coverage during nights/weekends; clarifying all fees and billing procedures in writing (including policies about Medicaid and trust funds); touring multiple wings (not only renovated/model rooms) to assess cleanliness and odors; asking about incident reporting and family notification practices; and seeking references from current residents’ families, especially those in memory care. The reviews indicate that outcomes at The Peninsula vary greatly by unit and time, so a careful, specific inquiry will help determine whether it can meet an individual resident’s needs safely and reliably.
