Pricing ranges from
    $2,000 – 3,600/month

    Wyndham Lakes

    10660 Old St Augustine Rd, Jacksonville, FL, 32257
    • Independent living
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    2.0

    Welcoming amenities but unsafe staffing

    I had a mixed experience. The grounds, screened-porch apartments, activities and many staff (Rebecca Matheny included) were welcoming, professional and genuinely caring, and the dining often impressed. But chronic understaffing, poor management follow-through and safety lapses (ignored call buttons, falls, misplaced belongings, spotty memory-care oversight) left me very concerned. I'd tour it, but I wouldn't move a fragile loved one in without clear, verifiable improvements in staffing, communication and accountability.

    Pricing

    $3,600+/moSemi-privateAssisted Living
    $2,000+/moStudioAssisted Living
    $2,500+/mo1 BedroomAssisted Living
    $3,000+/mo2 BedroomAssisted Living

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Hospice waiver
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Dementia waiver
    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.08 · 391 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.6
    • Staff

      4.1
    • Meals

      3.7
    • Amenities

      3.6
    • Value

      3.0

    Location

    Map showing location of Wyndham Lakes

    About Wyndham Lakes

    Wyndham Lakes sits in Jacksonville, Florida, and has a single-story design, which really helps with getting around, especially if someone uses a wheelchair or has trouble with stairs. They offer both studio and one-bedroom floor plans, so you can choose what fits your needs. You'll find both independent and assisted living here, along with special memory care for folks with memory loss, Alzheimer's, or dementia, with plenty of safety and support built in, and they also provide respite care if someone just needs a short-term place. Pets are welcome, so people don't have to leave behind their animals, and the staff handle transportation to doctor's appointments, outings toPublix and Walmart each week, plus all those trips when it gets hard to drive.

    They've got all sorts of activities with weekly excursions and a social calendar that keeps things lively, including exercise and art classes, and even gardening. The grounds have a scenic pond, fountain, outdoor patios with comfy seating and wood ceilings, and the entrance has palm trees and stone accents, and there are garden spaces, courtyards, and a screened porch for getting some fresh air. The Memory Care area even has quiet reading rooms, living rooms, and a common area with a piano where you'll sometimes see people visiting. Every apartment is wheelchair accessible, with walk-in showers and grab bars, and there's a Country Store and general stores offering essentials and snacks, so you don't have to go far for what you need.

    Inside, there's a library, a game room with tables and games, a dedicated movie theater, and a welcoming lobby with a grand piano and plenty of seating, and in Memory Care they have an elegant dining room and reading room, comfortable bedrooms, and a common space for socializing. You'll find a bistro in assisted living, a business center with computers and printers, parking, and a coffee bar. Some apartments come with scenic views, and there are well-kept sitting areas and individual closet space to put your things. Housing works for individuals or couples and covers independent, assisted, 55+ active adult apartments, and memory care, with a range of options depending on the kind of help a resident needs, and they handle short-term stays and people who need more care after being in the hospital as part of their respite care program. Their services include customized care plans, home health, nursing, adult day care, and rehab, so residents can stay if their needs change. Wyndham Lakes tries to make life easier by taking care of chores and offering three meals a day, which lets everyone focus more on enjoying retirement with less worry about maintenance. Each care level has its own features, and the place keeps things straightforward without promising more than it can reasonably give people.

    About Pacifica Senior Living

    Wyndham Lakes is managed by Pacifica Senior Living.

    Pacifica Senior Living, a division of Pacifica Companies (family-owned since 1978), was founded in 2008 and is headquartered in San Diego, California. Operating over 90 communities across 13-14 states with concentrations in California, Florida, and Arizona, Pacifica has grown to become the 13th largest overall senior care provider in the United States. The company ranks as the 5th largest memory care provider, 10th largest assisted living provider, and 21st largest independent living provider nationally, serving thousands of residents from coast to coast through their comprehensive care offerings.

    Pacifica's mission centers on creating a lifestyle of independence, security, and peace of mind for each individual and their family. The company provides personalized, compassionate care services through their signature Heartland™ Assisted Living and Legacies™ Memory Care programs, which focus on the individual while offering customized care plans that respect each resident's needs, preferences, and privacy. Their philosophy emphasizes striking a balance between assistance and independence, providing dignified and compassionate retirement experiences in environments that feel like home. Each community is managed individually, allowing for tailored support of unique resident profiles and communal character, with everything from scheduling to dining menus designed around residents' preferences.

    The company's specialized memory care programs demonstrate their expertise in dementia care. Their Legacies™ Memory Care program helps patients with Alzheimer's disease and other forms of memory loss feel safe and secure while providing memory-boosting activities. The innovative Amara Memory Support program creates welcoming and empowering environments that celebrate the essence of people rather than focusing on their diagnosis. Programming encompasses nine Focus Elements of Life: Recreation, Service, Spirituality, Movement, Sensory, Household Connection, Community, Exploration, and Creative Arts, delivered through stimulating activities including gardening, culinary adventures, musical experiences, creative artistic outlets, and mindfulness practices.

    Pacifica offers a comprehensive continuum of care including independent living, assisted living, memory care, respite care, skilled nursing, and adult day care services. All communities focus on promoting well-being by meeting care needs while facilitating social interactions, activities, and wellness programs. Despite recent financial challenges leading to the bankruptcy of one management entity affecting approximately 20 California facilities, the majority of Pacifica's nearly 100 communities continue operating, maintaining their commitment to advancing senior living and providing peace of mind to residents and families through warm, family-like communities where each resident receives individualized attention while maintaining dignity and independence.

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