Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Memory care community services
Mild cognitive impairment
Specialized memory care programming
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
4.28·(207)
Overall rating
5
4
3
2
1
Care
4.3
Staff
4.3
Meals
4.5
Amenities
3.8
Value
2.3
Pros
Compassionate, resident-focused staff
Skilled and attentive nursing team
High-quality, varied dining with chef-prepared menus
Flexible and resident-directed dining options
Engaging, well-staffed activity program
Strong, visible Activities Director leadership
Small, home-like community atmosphere
Secure memory-care unit
Clean, well-maintained common areas
Pleasant outdoor spaces and gardens
Thoughtful move-in and family welcome practices
Housekeeping and laundry services
On-site amenities (salon, gym, alcoves)
Personalized touches and family outreach (photos, videos)
Staff who know residents by name
Cons
Inconsistent staffing levels and high turnover
Leadership and management instability
Uneven family communication and corporate billing responsiveness
Inconsistent care follow-through (personal care and assistance)
Insufficient overnight clinical coverage
Maintenance and building-upkeep issues
Variable meal service quality and temperature control
Unclear or inconsistently applied visitation policies
Inconsistent staff conduct and communication tone
Apartment-size relative to pricing/value concerns
Sales-oriented touring/admissions experience
Unclear charge structures for optional dining and services
Gaps in behavioral-safety management in memory care
Summary of reviews
Spring Hills Lake Mary elicits strongly mixed but patternable feedback. Many families describe a warm, small-community environment with staff who treat residents with dignity and familiarity. The facility's scale and layout are frequently credited with producing a home-like atmosphere and close staff–resident relationships; reviewers commonly name individual team members and praise their responsiveness, empathy, and efforts to personalize care and social engagement.
Clinical care and frontline staff performance are recurring strengths in the reviews. Numerous families reported attentive nursing, patient CNAs, and staff who promptly coordinate medical needs and transitions. The memory-care unit is described as secure and suitable for residents who need oversight without constant institutional nursing. At the same time, a consistent theme is variability: while some families describe exemplary nurses and managers, others experienced gaps in care delivery such as missed bathing, delayed assistance, or inconsistencies in following assigned care plans.
Dining and programming are prominent positives. The community receives repeated praise for high-quality, chef-driven menus, diverse weekly selections, and flexible, resident-directed dining. Activity programming is robust, with an active Activities Director, frequent musical and craft offerings, outings, and special events that contribute to social engagement and improved resident mood. Several reviewers also highlighted useful on-site amenities—salon, gym, garden areas—and thoughtful family-facing practices (move-in gifts, photos, video updates).
Operational and management issues account for much of the negative feedback. Many reviews point to leadership turnover, uneven supervision, and periods when corporate finance or the facility's billing office was slow to respond; these issues manifested as delayed invoices or unclear charge structures. Staffing instability—including reduced overnight clinical coverage and frequent personnel changes—was linked by families to inconsistent service delivery. Maintenance and building-upkeep concerns (leaks, mold, broken fixtures or delayed repairs) also appeared in multiple comments and should be clarified during a tour.
Families describe a dichotomy in communication: some staff and managers are proactive, accessible, and transparent, while others are perceived as unapproachable, dismissive, or slow to follow up. This variability extends to visitation policies and enforcement during infection-control events; prospective residents should confirm current policies and how they are implemented. Memory-care safety and behavioral management also produced a range of reports: some families emphasized specialized expertise and quick corrective actions, whereas others raised safety and incident-response concerns that warrant discussion with leadership.
Recommendation: Spring Hills Lake Mary appears to deliver strong person-centered care, dining, and activities for many residents, particularly in a smaller, family-like setting. However, the community's performance is sensitive to staffing and leadership stability. Prospective residents and their families should schedule an in-person tour, ask for recent staffing patterns (including overnight clinical coverage), review current maintenance logs and recent corrective actions, request a clear explanation of billing and optional service charges, and meet the director of nursing or executive director to assess communication style and responsiveness before deciding.
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Location
Spring Hills Lake Mary is located at 3655 W Lake Mary Blvd, Lake Mary, FL, 32746.
About Spring Hills Lake Mary
Spring Hills Lake Mary is a senior living community set up to support and care for older adults in a warm, home-like place that tries to help everyone feel welcome and safe, where the building itself feels open and inviting with a grand staircase in the lobby, decorative columns, and plenty of comfortable seats, and you'll see right away that the front porch has wicker chairs surrounded by plenty of greenery, while the courtyards offer quiet spots to enjoy fresh air or meet with friends and family among the landscaping and garden paths, and they've put together a space that helps people remain active and social if they wish to, keeping common areas like a coffee bar, nice activity rooms, and a library for reading or games, and each private or semi-private suite-15 of them, in total, set up for up to 102 residents-has its own bathroom, emergency call system, and enough space to provide comfort as well as privacy, giving people the choice of studio, one- or two-bedroom options. Spring Hills Lake Mary holds a license (MC License # 10007) and provides several levels of care, like independent living for seniors needing only a little help, assisted living for people who want some daily support with tasks like bathing or dressing, and a secure memory care residence with services for those with Alzheimer's or dementia, and they've got a dedicated care team on site all day and night, including nurses, to give medical supervision, assist with medications-there's a Walgreens pharmacy close by that helps with this-and handle health needs thanks to being near Florida Hospital Lake Mary ER and Lake Mary Family Practice. The community uses a C.A.R.E. program to focus support based on each person's emotional and memory needs, and the Signature Touches program encourages wellness with activities like tai chi and yoga, plus plenty of social and creative workshops, while residents can pick from different dining room settings with chef-prepared, farm-to-table meals made to order, white linens and burgundy napkins, for a real restaurant feel.
Spring Hills Lake Mary offers housekeeping, transportation, and outdoor walking paths, plus a chapel on the 18th floor for those who want to attend religious services. People can join all sorts of activities-puzzles, games, crafts, fitness classes, social events-and spend time in outdoor spaces or the quiet of their rooms, choosing from a daily listing of events that make it easier to meet neighbors or just do something fun at their own pace. Staff treat residents with respect and kindness, focusing on dignity and personal attention no matter the level of care needed, making sure that even those who need extra support in memory care get specialized plans, extra security, and a safe setting that limits confusion and helps prevent wandering. There are also options for respite and short-term stays, so families can use Spring Hills Lake Mary if their loved one needs temporary care, and everyone in the community can find support, meal options, and medical supervision as part of all-inclusive pricing. The grounds are well-landscaped, with patios, a courtyard, and walking loops, and inside, there's a selection of leisure spaces, a coffee bar, lounge, and activity rooms with games and entertainment, so along with scheduled outings, beauty and barber services, and help with daily needs, seniors can live as independently as possible, enjoying a range of amenities while knowing staff are always available if needed. Spring Hills Lake Mary is part of the larger Spring Hills network, offers home care and adult day services, and is known for personalized attention, compassionate care, and a focus on the emotional and social needs of each resident, trying to foster trust and stability while helping people feel at home no matter what kind of support they might need.
People often ask...
Spring Hills Lake Mary offers competitive pricing, with rates starting at a cost of $4,918 per month.
Spring Hills Lake Mary offers assisted living and memory care.
There are 38 photos of Spring Hills Lake Mary on Mirador.
The full address for this community is 3655 W Lake Mary Blvd, Lake Mary, FL 32746.
No, Spring Hills Lake Mary does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In Florida, the Agency for Health Care Administration (AHCA) licenses assisted living facilities and publishes the results of its standard, complaint, and monitoring inspections.
Identified violations of resident rights and facility procedures, including posting requirements and grievance procedures, with deficiencies still unresolved.
Class 3A0028RESIDENT CARE - ACTIVITIES OF DAILY LIVING
Class 3A0092FOOD SERVICE - GENERAL RESPONSIBILITIES
A0001DEFINITIONS
A0300FACILITY CLOSURE
22 Sept 2026Complaint
22 Sept 2026Complaint
Investigated the complaint and found deficiencies in daily living activities and food service safety, including inadequate monitoring of a resident and staff not consistently wearing hair nets in the kitchen.
Class 3A0028RESIDENT CARE - ACTIVITIES OF DAILY LIVING
Class 3A0092FOOD SERVICE - GENERAL RESPONSIBILITIES
A0001DEFINITIONS
22 Sept 2026Complaint
22 Sept 2026Complaint
Identified deficiencies in medication handling and storage, including lack of central storage procedures and incomplete documentation for medications and orders.
Class 3A0028RESIDENT CARE - ACTIVITIES OF DAILY LIVING
Class 3A0092FOOD SERVICE - GENERAL RESPONSIBILITIES
22 Sept 2026Complaint
22 Sept 2026Complaint
Investigated a complaint about admission decisions and incident reporting; findings showed deficiencies in admission and residency criteria and in timely reporting of incidents.
Class 3A0028RESIDENT CARE - ACTIVITIES OF DAILY LIVING
Class 3A0092FOOD SERVICE - GENERAL RESPONSIBILITIES
Identified deficiencies related to resident rights and facility procedures, and failure to maintain a functioning call system with timely staff responses.
Identified deficiencies involving adverse incident reporting, resident health assessments, and staff/resident records, including documentation for emergency procedures and staff qualifications.
Identified deficiencies in admission criteria, supervision of residents, and medication management, indicating areas where care standards were not met.
Class 3A0007ADMISSIONS - CRITERIA
Class 3A0025RESIDENT CARE - SUPERVISION
Class 3A0054MEDICATION - RECORDS
Class 3A0055MEDICATION - STORAGE AND DISPOSAL
Class 3A0056MEDICATION - LABELING AND ORDERS
01 Jun 2026Complaint
01 Jun 2026Complaint
Found deficiencies in resident rights and house rules with gaps in admission materials, posting, and complaint-related information.
Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
06 May 2026Complaint
06 May 2026Complaint
Found no deficiencies during the visit.
09 Apr 2026Complaint
09 Apr 2026Complaint
Investigated the complaint and found the deficiencies were corrected during the visit.
18 Mar 2026Complaint
18 Mar 2026Complaint
Identified safety and supervision deficiencies due to inadequate monitoring of residents with gait and balance problems, resulting in repeated notes about risk and incidents.
Class 3A0010ADMISSIONS - CONTINUED RESIDENCY
Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
Class 3A0054MEDICATION - RECORDS
Class 3A0078STAFFING STANDARDS - STAFF
Class 3A0084TRAINING - ASSIS SELF-ADMIN MEDS & MED MGMT
Class 3A0093FOOD SERVICE - DIETARY STANDARDS
18 Mar 2026Complaint
18 Mar 2026Complaint
The licensure review identified deficiencies in admission decisions and residency planning, residents’ rights and care procedures, and staffing/medication administration practices, based on multiple investigations and observed practice gaps.
Class 3A0010ADMISSIONS - CONTINUED RESIDENCY
Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
Class 3A0054MEDICATION - RECORDS
Class 3A0078STAFFING STANDARDS - STAFF
Class 3A0084TRAINING - ASSIS SELF-ADMIN MEDS & MED MGMT
Class 3A0093FOOD SERVICE - DIETARY STANDARDS
19 Feb 2026Complaint
19 Feb 2026Complaint
Investigated adverse-incident reporting deficiencies and related resident-rights/documentation issues. Found failures to submit required reports within specified timeframes and to maintain required documentation.
Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
The entry describes multiple deficiencies related to resident care, health assessments, reporting requirements, and medication management. Overall, several standards were not met and corrective actions were required.
Class 3A0008ADMISSIONS - HEALTH ASSESSMENT
Class 2A0025RESIDENT CARE - SUPERVISION
Class 3A0032RESIDENT CARE - ELOPEMENT STANDARDS
Class 3A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
Found no deficiencies observed during the follow-up licensing survey and generator monitoring review.
20 Nov 2025Standard
20 Nov 2025Standard
Found deficiencies in medication administration due to unlicensed staff pre-popping meds and inadequate oversight of residents’ self-administration.
03 Oct 2025Standard
03 Oct 2025Standard
An inspection found several regulatory deficiencies in elopement drills, medication handling and records, staff in-service training, and dietary service practices.
Class 3A0008ADMISSIONS - HEALTH ASSESSMENT
Class 3A0010ADMISSIONS - CONTINUED RESIDENCY
Class 2A0025RESIDENT CARE - SUPERVISION
Class 1A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
Class 3A0032RESIDENT CARE - ELOPEMENT STANDARDS
Class 3A0034ASSISTIVE DEVICES
Class 3A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
Class 3A0054MEDICATION - RECORDS
Class 3A0056MEDICATION - LABELING AND ORDERS
Class 3A0078STAFFING STANDARDS - STAFF
Class 3A0081TRAINING - STAFF IN-SERVICE
Class 3A0082TRAINING - HIV/AIDS
Class 3A0083TRAINING - FIRST AID AND CPR
Class 3A0084TRAINING - ASSIS SELF-ADMIN MEDS & MED MGMT
Class 3A0090TRAINING - DO NOT RESUSCITATE ORDERS
Class 3A0093FOOD SERVICE - DIETARY STANDARDS
Class 3AN278LNS - RECORDS
ZZ000INITIAL COMMENTS
Class 3ZZ841IN-PERSON VISITATION
Class 3ZZ875ALZHEIMER DISEASE/DEMENTIA; TRAINING
09 Dec 2024Complaint
09 Dec 2024Complaint
Investigated a complaint and found no deficiencies at the time of the visit.
06 Nov 2024Expansion
06 Nov 2024Expansion
Verified that deficiencies identified previously were corrected by the time of the review.
14 Oct 2024Complaint
14 Oct 2024Complaint
Identified deficiencies in background screening procedures and disqualification provisions for staff, including exemption processes and related requirements.
Class 3CZ815BACKGROUND SCREENING; PROHIBITED OFFENSES
25 Sept 2024Monitor
25 Sept 2024Monitor
Identified deficiencies in staff training and medication assistance procedures, including incomplete training and missing continuing education documentation.
Class 3A0078STAFFING STANDARDS - STAFF
Class 3A0084TRAINING - ASSIS SELF-ADMIN MEDS & MED MGMT
16 Jan 2024Standard
16 Jan 2024Standard
Investigated the complaints and found no deficiencies.
24 Oct 2023Standard
24 Oct 2023Standard
Identified deficiencies in background screening and related regulatory requirements, including lack of proper handling of exemptions and related documentation.
Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
Class 3A0032RESIDENT CARE - ELOPEMENT STANDARDS
Class 3A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
Class 3A0078STAFFING STANDARDS - STAFF
Class 3A0081TRAINING - STAFF IN-SERVICE
Class 3A0082TRAINING - HIV/AIDS
Class 3A0086TRAINING - ADRD
Class 3A0090TRAINING - DO NOT RESUSCITATE ORDERS
Class 3AN278LNS - RECORDS
CZ815BACKGROUND SCREENING; PROHIBITED OFFENSES
25 Aug 2023Complaint
25 Aug 2023Complaint
Concluded that the previously identified deficiencies were corrected during a follow-up visit.
21 Jun 2023Complaint
21 Jun 2023Complaint
Investigated a complaint and found no deficiencies at the time of the visit.
30 Mar 2023Complaint
30 Mar 2023Complaint
The inspection identified several deficiencies in health assessments, resident care documentation, medication administration, and staff training. Findings indicate missing or incomplete medical examinations, care-related documentation, and required staff certifications.
Class 3A0008ADMISSIONS - HEALTH ASSESSMENT
Class 3A0010ADMISSIONS - CONTINUED RESIDENCY
Class 3A0025RESIDENT CARE - SUPERVISION
Class 3A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
Class 3A0078STAFFING STANDARDS - STAFF
Class 3A0083TRAINING - FIRST AID AND CPR
11 Jan 2023Complaint
11 Jan 2023Complaint
Investigated the complaint and found no deficiencies.
22 Nov 2021Complaint
22 Nov 2021Complaint
Investigated a revisit to complaint investigations and found deficiencies corrected at the time of the survey.
13 Oct 2021Standard
13 Oct 2021Standard
Found no deficiencies. The re-licensure survey occurred on 2021-10-13.
23 Sept 2021Complaint
23 Sept 2021Complaint
Identified deficiencies showed problems with medication record-keeping and inadequate staff health screenings and background checks.
Class 3A0054MEDICATION - RECORDS
Class 3A0078STAFFING STANDARDS - STAFF
CZ814BACKGROUND SCREENING CLEARINGHOUSE
13 Apr 2021Complaint
13 Apr 2021Complaint
Concluded that the deficiency identified in a prior complaint was corrected during a revisit.
04 Mar 2021Complaint
04 Mar 2021Complaint
Investigated refunds after discharge and found that three residents did not receive refunds within 45 days and were not properly notified in writing or given time to respond.
Class 3A0168RESIDENT REFUND POLICY
04 Feb 2021Complaint
04 Feb 2021Complaint
Concluded that no deficiencies were found during a follow-up visit conducted on 2021-02-04.
03 Dec 2020Complaint
03 Dec 2020Complaint
Identified deficiencies related to residents' rights and facility policies, including missing house rules, notices about relocation and ombudsman support, and improper handling of resident belongings.
Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
05 Nov 2020Complaint
05 Nov 2020Complaint
Investigated complaints and found no deficiencies.
06 Oct 2020Complaint
06 Oct 2020Complaint
Concluded that the complaint investigation found no deficiencies and compliance was achieved.
26 Aug 2020Complaint
26 Aug 2020Complaint
Found no deficiencies during the complaint investigation conducted on 8/24, 8/25 and 8/26, 2020.
21 Aug 2020Complaint
21 Aug 2020Complaint
Identified no deficiencies during a complaint investigation conducted on 8/20/2020 and 8/21/2020.
12 Aug 2020Complaint
12 Aug 2020Complaint
Investigated a complaint and found no deficiencies.
13 Jul 2020Complaint
13 Jul 2020Complaint
Identified deficiencies related to inadequate staffing patterns and failure to maintain a proper living environment, including scheduling issues and insufficient furnishings.
Class 3A0079STAFFING STANDARDS - LEVELS
Class 3A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
16 Mar 2020
16 Mar 2020
Investigated an infection control complaint; no deficiencies identified.
11 Feb 2020
11 Feb 2020
Concluded that the deficiency identified in a prior Limited Nursing Service monitoring was corrected during the revisit.
17 Dec 2019Complaint
17 Dec 2019Complaint
Observed deficiencies from a prior complaint investigation were corrected at the time of the survey.
26 Nov 2019Monitor
26 Nov 2019Monitor
Found deficiencies in staff health verification and signatures on documentation.
Class 3A0078STAFFING STANDARDS - STAFF
19 Nov 2019Complaint
19 Nov 2019Complaint
Verified no deficiencies were found during the revisit.
23 Oct 2019Complaint
23 Oct 2019Complaint
Investigated adverse incident reporting and found failures to electronically submit required preliminary and full incident reports within the allowed timeframes.
Class 4CZ821REPORTING REQUIREMENTS; ELECTRONIC SUBMISSION
04 Oct 2019Complaint
04 Oct 2019Complaint
Identified deficiencies related to failure to timely report a resident health event to authorities and missing or incomplete resident rights and facility procedure information, including communication and posting requirements.
Class 2A0025RESIDENT CARE - SUPERVISION
Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
27 Sept 2019Monitor
27 Sept 2019Monitor
Found no deficiencies during the monitoring visit conducted on September 27, 2019.
23 Aug 2019Standard
23 Aug 2019Standard
Deficiencies found were corrected at the time of the survey.
23 Aug 2019Complaint
23 Aug 2019Complaint
Identified deficiencies during a follow-up on two complaint investigations; deficiencies were corrected by the time of the survey.
30 May 2019Standard
30 May 2019Standard
Deficiencies were identified in health assessments, medication management, staff training (including dementia/ADRD topics), and dietary service standards, indicating noncompliance with state requirements.
Class 3A0008ADMISSIONS - HEALTH ASSESSMENT
Class 3A0032RESIDENT CARE - ELOPEMENT STANDARDS
Class 3A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
Class 3A0085TRAINING - NUTRITION & FOOD SERVICE
Class 3A0086TRAINING - ADRD
Class 3A0093FOOD SERVICE - DIETARY STANDARDS
30 May 2019Complaint
30 May 2019Complaint
Identified a deficiency showing the resident's record lacked a provider's order to resume a medication after it was discontinued, and medication was found available to be given without a valid order.
Class 3A0025RESIDENT CARE - SUPERVISION
30 Oct 2018
30 Oct 2018
Verified no deficiencies were found during the second revisit for monitoring.
21 Aug 2018
21 Aug 2018
Investigated deficiencies in staff training for self-administered medications; two staff did not receive the required additional training hours before assisting with medication procedures.
Class 3A0084TRAINING - ASSIS SELF-ADMIN MEDS & MED MGMT
03 Jul 2018Monitor
03 Jul 2018Monitor
Identified deficiencies in staffing standards and LNS records. Unlicensed staff performed LNS tasks and documentation did not adequately reflect care.
Class 3A0078STAFFING STANDARDS - STAFF
Class 3AN278LNS - RECORDS
27 Mar 2018Monitor
27 Mar 2018Monitor
Found no deficiencies.
01 Feb 2018Complaint
01 Feb 2018Complaint
Investigated a complaint and found no deficiencies at the time of the visit.
28 Dec 2017
28 Dec 2017
Conducted a revisit monitoring on 2017-12-28 and found no deficiencies.
06 Nov 2017Monitor
06 Nov 2017Monitor
Found deficiencies in following a provider's order for one resident, incomplete staff training documentation, and missing monthly nursing notes for LNS.
Class 3A0025RESIDENT CARE - SUPERVISION
Class 3A0086TRAINING - ADRD
Class 4A0091TRAINING - DOCUMENTATION & MONITORING
Class 3AN278LNS - RECORDS
20 Jul 2017Standard
20 Jul 2017Standard
Found no deficiencies after a follow-up survey conducted on 2017-07-20.
03 May 2017Standard
03 May 2017Standard
Identified deficiencies in staff qualifications and in medication administration practices, including unlicensed staff making medication decisions and inadequate self-administration monitoring.
Class 3A0008ADMISSIONS - HEALTH ASSESSMENT
Class 3A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
Class 3A0078STAFFING STANDARDS - STAFF
29 Dec 2016Monitor
29 Dec 2016Monitor
Investigated a monitoring visit conducted on December 23, 2016; found no deficiencies.
28 Jun 2016Complaint
28 Jun 2016Complaint
Confirmed that previously cited deficiencies were corrected on the day of the revisit; no new violations noted.
25 Apr 2016Complaint
25 Apr 2016Complaint
Investigated a complaint; found deficiencies in resident care and rights and facility procedures, including failure to notify families of changes in residents' conditions and other care issues.
Class 3A0025RESIDENT CARE - SUPERVISION
Class 2A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
08 Apr 2016Complaint
08 Apr 2016Complaint
Observed that the deficiencies previously cited were corrected on the day of the revisit.
21 Jan 2016Complaint
21 Jan 2016Complaint
Concluded that previously cited deficiencies were corrected and compliance was confirmed.
09 Dec 2015Complaint
09 Dec 2015Complaint
Investigated a complaint and found deficiencies related to a complaint in December 2015.
02 Sept 2015Standard
02 Sept 2015Standard
Concluded that the previously cited deficiencies were corrected on the day of the revisit.
28 Jul 2015Complaint
28 Jul 2015Complaint
Investigated deficiencies in resident care supervision and the lack of a proactive plan to prevent adverse outcomes for a resident who resisted care.
Class 3A0008ADMISSIONS - HEALTH ASSESSMENT
Class 3A0010ADMISSIONS - CONTINUED RESIDENCY
Class 2A0025RESIDENT CARE - SUPERVISION
28 Jul 2015Complaint
28 Jul 2015Complaint
Identified deficiencies during a complaint investigation and cited under CCR 2015004262.
Class 3A0008ADMISSIONS - HEALTH ASSESSMENT
Class 3A0010ADMISSIONS - CONTINUED RESIDENCY
Class 2A0025RESIDENT CARE - SUPERVISION
25 Jun 2015Standard
25 Jun 2015Standard
Identified deficiencies in resident care supervision, staff training, records, background screening, and environment. Several areas did not meet licensing requirements.
Class 4A0025RESIDENT CARE - SUPERVISION
Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
Class 3A0081TRAINING - STAFF IN-SERVICE
Class 3A0082TRAINING - HIV/AIDS
Class 3A0086TRAINING - ADRD
Class 3A0090TRAINING - DO NOT RESUSCITATE ORDERS
Class 3A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
Class 3A0161RECORDS - STAFF
Class 3AN278LNS - RECORDS
Class 4AZ815BACKGROUND SCREENING; PROHIBITED OFFENSES
17 Mar 2015Complaint
17 Mar 2015Complaint
Investigated a complaint; no deficient practice was found.
12 Feb 2014Complaint
12 Feb 2014Complaint
Found no deficiencies during the revisit to the complaint investigation.
18 Nov 2013Complaint
18 Nov 2013Complaint
Identified deficiencies in supervision of resident care for failing to provide timely medical care when a resident experienced pain.
Class 2A0025RESIDENT CARE - SUPERVISION
29 Jul 2013Standard
29 Jul 2013Standard
Found no deficiencies after a follow-up survey. No violations were identified.
20 May 2013Complaint
20 May 2013Complaint
Found no deficiencies during the May 20, 2013 complaint survey.
18 Apr 2013Standard
18 Apr 2013Standard
Identified multiple deficiencies related to resident health assessments, staff training, and rights protections; findings show incomplete documentation and gaps in training.
Class 3A0008ADMISSIONS - HEALTH ASSESSMENT
Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
Class 3A0078STAFFING STANDARDS - STAFF
Class 3A0081TRAINING - STAFF IN-SERVICE
Class 3A0084TRAINING - ASSIS SELF-ADMIN MEDS & MED MGMT
Class 3A0090TRAINING - DO NOT RESUSCITATE ORDERS
Class 3A0091TRAINING - DOCUMENTATION & MONITORING
03 Dec 2012Complaint
03 Dec 2012Complaint
Investigated a complaint alleging deficiencies; found no deficiencies.
20 Aug 2012Complaint
20 Aug 2012Complaint
Verified that previously cited deficiencies were corrected on the day of the revisit. No additional deficiencies were cited.
21 May 2012Complaint
21 May 2012Complaint
Identified deficiencies related to resident rights and facility procedures, medication storage and disposal, and staffing standards.
Class 2A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
Class 3A0055MEDICATION - STORAGE AND DISPOSAL
Class 3A0078STAFFING STANDARDS - STAFF
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Mirador Living is not affiliated with the owner or operator(s) of Spring Hills Lake Mary. The information above has not been verified or approved by the owner or operator. For exact information, please contact Spring Hills Lake Mary directly. There is no cost for this service. We are compensated by the community you select.
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