Overall sentiment: Reviews for Finnish-American Village are overwhelmingly positive, with recurrent praise focused on the staff, the quality of care, the active social environment, and the facility’s warm, home-like character. Across scores of summaries, reviewers repeatedly emphasize compassionate, attentive, and professional care from CNAs, RNs, therapists, and administrative staff. Low staff turnover and many long-tenured employees contribute to continuity of care and strong family trust; families consistently report that staff know residents by name, provide personalized one-on-one attention, and communicate well about health and daily needs.
Care quality and clinical services: The facility is consistently praised for clinical competence. Reviewers highlight excellent nursing, thorough care plans, reliable medication assistance, and attentive monitoring. Physical and occupational therapy and rehab services receive frequent commendation for helping residents regain mobility and independence. Multiple accounts describe staff going beyond typical duties — for instance, staff rearranging rooms to ensure rehab availability — and families credit the facility with measurable improvement in their loved ones’ health and mood. Emergency responsiveness is generally regarded positively, although one reviewer specifically noted an issue with unreliable emergency call buttons that the facility said was being addressed.
Staff, culture and community: A defining strength is the culture: Finnish-American Village presents as a small, intimate, non-profit community with strong Finnish cultural programming and bilingual staff. Many reviewers appreciate Finnish-language conversations, cultural activities, and a welcoming environment for non-Finnish residents as well. The activities director and activity staff are repeatedly singled out as delightful, accommodating, and creative; programs include bingo, arts and crafts, live music, movies, outings, and resident-driven events. The community feel is frequently described as family-like, warm, and non-institutional, with many reviewers noting that their loved ones feel ‘at home’ and well-loved by staff.
Dining and hospitality: Dining is another major asset in reviewers’ eyes. Multiple reviewers praise delicious, home-cooked style meals, plentiful portions, desserts, and careful handling of dietary restrictions. Meals are a social event in the dining room, and caretakers are attentive to resident preferences. A small number of reviewers, however, reported dissatisfaction with food quality or limited menu variety at times, indicating some variability in the dining experience.
Facility, rooms and amenities: The physical plant trends older — reviewers often describe the building as dated, quaint, or needing refurbishment. Many appreciate the charm and tasteful artwork and describe the space as cozy and unpretentious, but several note that the property could use updates and remodeling. Room sizes vary: private rooms are available and can be spacious with good storage and windows, but shared rooms and some units are described as small. Outdoor amenities such as a courtyard, patio, garden, and a sauna are viewed positively. The facility is described as smaller and quieter than larger complexes; this intimacy is a plus for many but the lack of modern amenities and high-end finishes is a trade-off to consider.
Operations and management: Administrative responsiveness and helpfulness are frequently mentioned as strengths — staff arrange transports, answer questions thoroughly, and support family involvement during transitions. Still, there are occasional reports of management issues: one reviewer mentioned a rude hiring manager and distrust of upper management, and another noted that changes in leadership resulted in altered activity schedules. Overall, the administrative team and DON are more often praised than criticized, but prospective families should be aware of some variability in leadership experience.
Notable concerns and variability: The most common negatives relate to the age and appearance of the building, limited modern amenities, and occasional variability in activities or meal options (particularly during COVID or following leadership changes). A few practical issues were called out specifically: emergency call/button reliability (being fixed), early wake-up for dressing, and sometimes perceived costliness versus amenities offered. Location was also mentioned as inconvenient for some families, which may be an important consideration depending on where relatives live.
Bottom line: Finnish-American Village earns strong recommendations primarily for its people — caring, competent, and committed staff — and for offering a small, culturally rich, home-like environment with robust therapy services and an active program of social engagement. If you prioritize warmth, personal attention, excellent therapy and nursing support, and a community-oriented atmosphere (especially with Finnish cultural roots), this facility ranks very highly. If you prioritize modern architecture, upscale amenities, or large private suites with the latest finishes, be prepared for an older but very well-maintained and lovingly run community. Families should weigh the trade-offs between exceptional staff-driven care and an older facility aesthetic when making placement decisions.
