The reviews for Medicana Nursing and Rehab Center present a strongly polarized picture. A substantial portion of reviewers praise the facility for its outstanding rehabilitation and therapy services, naming therapists, PT/OT teams, and rehab directors who delivered rapid, measurable recovery. Many patients report exiting the facility with improved mobility within weeks, crediting compassionate, skilled therapists and a well-organized rehab program. Alongside therapy success stories, numerous reviews highlight individual clinical staff (RNs, CNAs) and support staff (housekeeping, business office) who provided attentive, respectful, and professional care. Several reviewers specifically called out staff by name as exemplary, and multiple accounts note smooth admissions and discharge coordination, helpful VA liaison work, and effective home-health planning after discharge.
Despite those strengths, there is a recurring and serious set of concerns around basic nursing care, staffing levels, cleanliness, and safety. Multiple reviewers described neglectful or inconsistent nursing attention: slow response to call buttons, ten-hour waits for pain medication, inadequate repositioning of bedridden residents, untreated pressure sores, and reports of residents being left in soiled linens or diapers. Several reports allege missing personal items, untrimmed nails, uncombed hair, and poor assistance with hearing aids or toileting. These accounts are frequently coupled with descriptions of understaffing and the need for families to hire private aides to secure acceptable daily care.
Facility conditions and infection-control/hygiene issues are repeatedly cited. While some residents describe the building as clean, many others report unacceptable odors (urine, bodily waste), dirty diapers left in hallways, insects, and generally poor sanitation in certain areas. Rooming arrangements are another pain point: multiple-bed rooms, shared toilets between several beds/rooms, and cramped small rooms create privacy and comfort challenges. These environmental problems amplify safety concerns, including fall risk and reported injuries. In a few reviews, residents or families made extreme allegations—accusing management of deceit, falsified positive reviews, and even suggesting state-board level investigations—indicating a subset of reviews with severe distrust toward leadership.
Food and activities receive mixed reviews. Several reviewers rated dining highly, praising daily menu selections, helpful dining staff, and specific meal service leaders. Others described the food as awful or bland. Activities programming is frequently commended for trips, games, parties, and live entertainment that engage residents, though some families reported minimal participation or understaffed activities. Overall, activity offerings exist and are meaningful for many residents, but implementation and resident engagement appear uneven.
Management and communication show a split theme. Many reviewers praise admissions and certain administrators or unit managers for being helpful and compassionate, while others call out unprofessional behavior from specific administrative personnel and a perceived corporate focus on revenue over patient welfare. Social work responsiveness is another mixed area: some families singled out social workers who were highly supportive, while others reported slow callbacks, miscommunication, or evasive responses that caused distress. Physician presence and medical oversight are inconsistent in reviews: several accounts note limited or no on-site doctor involvement and infrequent physician rounds, which contributes to families' unease about clinical management and discharge decisions.
Taken together, the reviews indicate that Medicana Nursing and Rehab Center provides very strong rehabilitation services and employs many dedicated, caring team members who achieve notable clinical improvements. However, there is a substantial and recurring set of complaints about inconsistent nursing care, staffing shortages, sanitation and safety lapses, and management communication. The pattern suggests a facility capable of delivering excellent outcomes in structured therapy settings and when specific staff are involved, but also vulnerable to variability in day-to-day skilled nursing care and environmental standards. Prospective residents and families would benefit from an in-person visit focused on nursing staffing levels, infection-control practices, room assignments and privacy, physician coverage, call-response times, and recent state inspection results. Meeting the nursing leadership, touring actual resident rooms, asking for current staffing ratios, and speaking with families of current long-term residents may help determine whether the facility's strengths align with a given resident's needs and whether the noted concerns have been addressed.
