Pricing ranges from
    $3,481 – 4,525/month

    Brookdale Highlands

    4250 Lakeland Highlands Rd, Lakeland, FL 33813
    • Assisted Living
    • Memory Care

    Pricing

    Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Internet
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    4.23·(109)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.6
    • Staff

      4.2
    • Meals

      3.7
    • Amenities

      4.1
    • Value

      2.1

    Pros

    • Caring and personable frontline staff
    • Clean, well-maintained common areas
    • Spacious renovated and hotel-style apartments
    • Picturesque grounds with lake, gazebo and screened porches
    • Engaging activities program with regular outings
    • Transportation to appointments and local shopping
    • On-site therapy, salon, and wellness services
    • Restaurant-style dining and made-from-scratch meals
    • 24/7 staff availability and attentive nursing at times
    • Dedicated memory-care/dementia wing

    Cons

    • Inconsistent staffing levels and weekend coverage
    • Gaps in care-plan adherence and medication oversight
    • Variable meal quality and inconsistent meal service
    • Housekeeping and sanitation inconsistencies across units
    • Pest-control concerns in some resident rooms
    • Weaknesses in billing transparency and sales communication
    • Slow responsiveness to family communications and callbacks
    • High cost and limited affordability/Medicaid not accepted
    • Management turnover and uneven leadership responsiveness
    • Limited outdoor walkable space for some residents

    Summary of reviews

    Feedback about Brookdale Highlands describes a community with evident strengths in frontline caregiving, amenities, and programming alongside recurring operational concerns. Many families and visitors describe warm, attentive staff members and an active, social resident population. The campus is frequently described as clean and well-maintained in common areas, with renovated, hotel‑style apartments and attractive outdoor features such as a lake, gazebo and screened porches. The community offers a broad activities calendar, regular outings (restaurants, shopping, casinos), transportation to medical appointments, on-site therapy and salon services, and a dedicated memory‑care wing that some families find well suited for dementia care.

    Care quality and staffing present a mixed picture. Several accounts praise individual aides and nurses for compassionate, person-centered interactions and reliable clinical support; however, reviewers also describe inconsistent staffing patterns, particularly during weekends and peak periods. That inconsistency has been associated with delays in responding to call buttons, variability in assistance with activities of daily living (bathing, grooming, laundry), and uneven adherence to documented care plans and medication oversight. Prospective residents should clarify current staffing ratios, weekend coverage, and processes for care-plan updates during a visit.

    Dining and housekeeping show divergent experiences. The dining program is often characterized as restaurant-style with scratch cooking and attractive dining spaces, and some residents report nutritious, varied menus. At the same time, other feedback points to cold or under‑seasoned food, slow service, and uneven meal delivery. Housekeeping and room maintenance are generally seen as strengths in public areas, but some families reported inconsistencies in unit-level cleanliness, occasional sanitation issues, and isolated pest‑control concerns. Ask to observe a mealtime and inspect the specific unit you would occupy to assess current conditions.

    Management, admissions, and billing emerge as a notable pattern of concern. Several accounts reference aggressive or unclear sales practices, discrepancies between quoted and billed rates, unexpected charges, and slow or unhelpful responses from leadership when billing or placement questions arise. There is also mention of leadership turnover and variable responsiveness from executive staff. These are operational risks that prospective residents and families should address directly—request written pricing details, a clear explanation of extra fees (for example, smoking or service charges), and the community's escalation pathway for unresolved issues.

    Activities, social life, and amenities are consistent positives. The program includes frequent social hours, exercise, arts, and scheduled outings that many residents enjoy; families described an energetic, engaged atmosphere that supports social adjustment. The facility also offers useful services such as transportation, physical therapy, and on-site salon and wellness options. Limitations mentioned include smaller unit sizes in some floor plans and fewer walkable outdoor pathways for residents who prefer extended outdoor ambulation.

    Overall, Brookdale Highlands appears to offer strong amenities, an active program, and many dedicated frontline caregivers. The prominent operational themes to investigate further are staffing stability and oversight, consistent execution of care plans, dining and housekeeping consistency, and billing transparency. For prospective residents and families, recommended next steps are a focused tour during mealtime, a review of current staffing ratios and weekend coverage, written documentation of fees and billing practices, and a conversation about how care-plan issues are escalated and resolved.

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    Location

    Brookdale Highlands is located at 4250 Lakeland Highlands Rd, Lakeland, FL, 33813.

    About Brookdale Highlands

    Brookdale Highlands is a senior living community with assisted living, independent living, memory care, skilled nursing, and continuing care retirement options, in a two-story building where residents get help with daily tasks like bathing, dressing, and taking medications if they need it, but they can still keep their independence in many other ways, and when it comes to memory care, the facility is set up for seniors living with Alzheimer's or other types of dementia, so staff use individualized care plans and set up activities meant to keep residents engaged, in a safe and secure environment with trained staff always available, day and night, to help with emergencies. The apartments here come in several floor plans, including customizable studio units, one- and two-bedroom choices, and even villas, with private living spaces full of natural light, and everyone's allowed to bring pets-pets just help folks feel at home, you know, and outside you'll see screened porches, a wooden walkway, a gazebo that overlooks a peaceful lake, and plenty of space for walks or just sitting and enjoying the view. Residents get three meals each day, prepared by professional chefs with a focus on nutrition, and the dining room uses fine china and has a warm, inviting feel, while anyone who needs beautician services can get them onsite, and there are devotional services offered both at the building and at nearby locations. There's a game room with a pool table and puzzles, a fitness room with equipment like recumbent bikes, a community room for gathering, and lots of activities-you know, clubs, educational workshops, trivia nights, fitness classes, and even outings to local spots-so there's always something happening and a way to socialize, but if someone wants quiet time, there are also areas to just sit and relax. Nursing staff are here and a doctor's on call, so medical needs are monitored, and physical, occupational, and speech therapy are available alongside general counseling, dental care, and home care services with aides that help out at home when needed. Wheelchair-accessible showers, resident parking, free transportation, housekeeping, and laundry come as part of the support, and safety is a big focus with emergency alert systems, 24-hour staff, and secure spaces, especially for those in memory care. It's a smoke-free community indoors and accepts male and female residents, offering both hospice and short-term respite options when families need a hand. People who want an active lifestyle can find clubs and classes, those who want spiritual support find services, people needing extra care get it, and those who like being outdoors have options to enjoy the fresh air, all within one community that's been offering support since 2020, with friendly, trained staff who focus on health, independence, and quality of life for everyone-if nothing else, Brookdale Highlands does its best to make wellness real each day.

    About Brookdale

    Brookdale Highlands is managed by Brookdale.

    Brookdale Senior Living Inc. (NYSE: BKD) is the largest senior living operator in the United States, managing over 640 communities with capacity for approximately 59,000 residents across 41 states and employing around 36,000 associates. Founded in 1978 and publicly traded since 2005, Brookdale solidified its market leadership through major acquisitions including American Retirement Corporation (2006) and Emeritus Senior Living (2014), making it the only national full-spectrum senior living company. Headquartered in Nashville, Tennessee, Brookdale has topped the American Seniors Housing Association's ASHA 50 list and Argentum's largest providers list for multiple consecutive years.

    The company's comprehensive care continuum includes independent living, assisted living, memory care, skilled nursing, and continuing care retirement communities (CCRCs). Brookdale's signature Clare Bridge program, developed over 30 years ago by dementia-care experts, provides specialized Alzheimer's and dementia care through two distinct levels: Clare Bridge communities for comprehensive memory support and the Clare Bridge Solace program for advanced-stage dementia residents. The program is recognized by the Alzheimer's Association® for incorporating evidence-based Dementia Care Practice Recommendations and features secure environments, enclosed courtyards, Daily Path programming with six structured activities daily, and the InTouch technology platform offering personalized brain-stimulating games and therapeutic content.

    Brookdale's holistic Optimum Life® wellness approach balances six dimensions—Purposeful, Physical, Emotional, Social, Spiritual, and Intellectual—implemented through signature programs including B-Fit (eight exercise class options), Brain Fit (mental fitness workouts), My Life Story (resident storytelling), EngagementPlus (interest-based connections), Growing Together (collaborative learning), and The Ageless Spirit (kindness and gratitude practices). The Embrace Family Partnership provides caregiver education and support for families of memory care residents.

    The company's Brookdale HealthPlus® care coordination model, winner of the 2024 Argentum Best of the Best Award placing it among the top 1% of operators, is a technology-enabled healthcare service featuring dedicated RN Care Managers who proactively manage residents' health, coordinate care transitions, and help prevent avoidable hospitalizations. Communities using HealthPlus report 78% fewer urgent care visits, 36% fewer hospitalizations, and 63% more completed annual wellness visits. The Personal Solutions program delivers hygiene products, medications, and daily necessities directly to residents' doors with discreet packaging and monthly billing convenience.

    Following a strategic divestiture of its home health and hospice operations to HCA Healthcare (completed December 2023), Brookdale now focuses exclusively on senior living operations while maintaining its position as the industry's largest operator, committed to its mission of enriching lives with compassion, respect, excellence, and integrity.

    People often ask...

    Brookdale Highlands offers competitive pricing, with rates starting at a cost of $3,481 per month.

    Brookdale Highlands offers assisted living and memory care.

    There are 36 photos of Brookdale Highlands on Mirador.

    The full address for this community is 4250 Lakeland Highlands Rd, Lakeland, FL 33813.

    No, Brookdale Highlands does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Florida, the Agency for Health Care Administration (AHCA) licenses assisted living facilities and publishes the results of its standard, complaint, and monitoring inspections.

    AHCA file number11965713
    StatusActive
    Facility typeAssisted Living Facility
    Capacity105 residents
    View the official license record

    Inspection Reports

    44

    Reports

    0

    Type A Citations

    0

    Type B Citations

    23

    Complaints

    14

    Years

    23 Jul 2026Complaint
    Verified that previous deficiencies were corrected.
    • A0001DEFINITIONS
    04 Jun 2026Complaint
    Identified deficiencies related to elopement risk assessment, staff responsibilities, notification procedures, and ongoing resident supervision during elopement events.
    • Class 3A0032RESIDENT CARE - ELOPEMENT STANDARDS
    • Class 3ZZ875ALZHEIMER DISEASE/DEMENTIA; TRAINING
    04 Apr 2025Complaint
    Found no deficiencies identified in the complaint investigation. No deficient practices were identified during the survey.
    04 Jan 2025Standard
    Concluded that previously cited deficiencies were corrected via desk review.
    04 Nov 2024Standard
    Investigated and found deficiencies in staff training and documentation for employees who provide personal care. Missing annual negative examinations and incomplete training records were identified.
    • Class 3A0078STAFFING STANDARDS - STAFF
    • CZ000INITIAL COMMENTS
    • Class 3CZ875ALZHEIMER DISEASE/DEMENTIA; TRAINING
    20 Mar 2024Complaint
    Investigated a complaint and found no deficient practices identified at the time of the survey.
    01 Dec 2023Complaint
    Found no deficiencies.
    01 Dec 2023Complaint
    Concluded that deficiencies were corrected at the time of survey.
    18 Oct 2023Complaint
    Identified deficiencies related to staff training and ADRD training requirements; several employees lacked the required training certificates.
    • Class 3A0081TRAINING - STAFF IN-SERVICE
    • Class 3A0086TRAINING - ADRD
    23 Jun 2023Complaint
    Found no deficiencies after a complaint survey conducted on 2023-06-23.
    19 Jan 2023Complaint
    Concluded no deficiencies were found during the complaint survey.
    19 Jan 2023Standard
    Found no deficiencies. The biennial survey completed on 01/19/2023 found no deficiencies.
    21 Nov 2022Standard
    Verified that previously identified deficiencies were corrected during the follow-up visit; no deficiencies were cited.
    • Class 3A0084TRAINING - ASSIS SELF-ADMIN MEDS & MED MGMT
    21 Nov 2022Standard
    Identified deficiencies in staff training for medication self-administration and found lack of annual continuing education and certification for unlicensed staff.
    • Class 3A0084TRAINING - ASSIS SELF-ADMIN MEDS & MED MGMT
    26 Aug 2022Standard
    Observed medications left unattended and self-administered with unlicensed assistance, with staff not supervising as required.
    26 Aug 2022Complaint
    Investigated a complaint and generator monitoring visit; found no deficiencies at the time of the investigation.
    06 Jul 2022Standard
    Identified deficiencies involving residents' rights and medication handling, including incomplete admission house rules and improper medication information procedures.
    • Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
    • Class 3A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
    06 May 2022Complaint
    Concluded that previously cited deficiencies were corrected via desk review after a follow-up survey.
    22 Feb 2022Complaint
    Identified deficiencies in background screening records and required incident reporting; records were not kept up to date or submitted in a timely manner.
    24 Jan 2022Complaint
    Identified deficiencies related to background screening and ADRD training; several records were missing or incomplete.
    • Class 1A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
    • Class 3A0080TRAINING - CORE & COMPETENCY TEST
    • Class 3A0086TRAINING - ADRD
    • CZ813RESULTS OF SCREENING & NOTIFICATION IN FILE
    • CZ814BACKGROUND SCREENING CLEARINGHOUSE
    • CZ815BACKGROUND SCREENING; PROHIBITED OFFENSES
    • CZ816BACKGROUND SCREENING-COMPLIANCE ATTESTATION
    • CZ821REPORTING REQUIREMENTS; ELECTRONIC SUBMISSION
    24 Jan 2022Expansion
    Investigated a limited nursing service monitoring visit, a complaint investigation, and generator monitoring; found no deficiencies.
    31 Aug 2021Complaint
    Investigated a complaint related to generator monitoring; found no deficient practice identified at the time of the survey.
    30 Mar 2021Complaint
    Investigated a complaint through a focused COVID-19 infection control and generator monitoring survey and found no deficiencies.
    21 Dec 2020Standard
    Found no deficiencies after a re-licensure survey with limited nursing services conducted on 2020-12-21.
    05 Apr 2020
    Investigated a COVID-19 visit conducted with the Department of Health on 2020-04-05; found no deficiencies.
    13 Mar 2020Complaint
    Verified that prior deficiencies were corrected during the 3/13/2020 revisit.
    15 Jan 2020Complaint
    Identified deficiencies in medication management, staff training, and record-keeping. The agency found gaps in training for self-administration of medications and incomplete resident admission/discharge records.
    • Class 3A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
    • Class 3A0084TRAINING - ASSIS SELF-ADMIN MEDS & MED MGMT
    • Class 3A0160RECORDS - FACILITY
    15 Jan 2020Expansion
    Investigated a complaint and found no deficiencies.
    29 Oct 2018Standard
    Determined that the previously cited deficiency was corrected via desk review after a follow-up survey.
    13 Sept 2018Standard
    Identified deficiencies in training documentation; three staff certificates did not meet required hours and showed zero contact hours.
    • Class 3A0091TRAINING - DOCUMENTATION & MONITORING
    16 Nov 2017Complaint
    Found no deficiencies identified during a complaint survey.
    16 Nov 2017Monitor
    Found no deficiencies during an unannounced survey conducted in conjunction with a complaint investigation.
    20 Mar 2017Complaint
    Investigated a complaint; found no deficiencies at the time of the investigation.
    03 Aug 2016Standard
    Found no deficiencies during the licensure survey.
    27 Jul 2015Complaint
    Found no deficiencies identified during the July 27, 2015 revisit following the complaint survey.
    27 Jul 2015Complaint
    Found no deficiencies during the complaint survey.
    08 May 2015Complaint
    Investigated a complaint and found one deficiency for failing to file a Day 1 incident report within 1 business day after a resident's toe injury.
    • Class 3A0165RISK MGMT & QA; ADVERSE INCIDENT REPORT
    04 Aug 2014Standard
    Found no deficiencies noted during the biennial licensure survey conducted on 2014-08-04.
    30 Sept 2013Complaint
    Found no deficiencies during the monitoring visit.
    30 Sept 2013Monitor
    Found no deficiencies during two complaint surveys and an LNS monitoring visit conducted on September 30, 2013.
    05 Mar 2013Monitor
    Conducted a limited nursing services monitoring visit and found no deficiencies.
    05 Feb 2013Expansion
    Found no deficiencies during the capacity increase survey.
    29 Nov 2012Expansion
    Found no deficiencies after capacity increase survey conducted on November 29, 2012.
    28 Sept 2012Monitor
    Found no deficiencies during the 09/28/2012 LNS monitoring visit.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Brookdale Highlands. The information above has not been verified or approved by the owner or operator. For exact information, please contact Brookdale Highlands directly. There is no cost for this service. We are compensated by the community you select.

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