Overall sentiment across the collected review summaries for Volante of Largo is mixed but leans positive: a large proportion of reviewers praise the staff, food, social programming, and homelike environment. Numerous comments highlight an accommodating, caring, and knowledgeable direct‑care team that often goes above and beyond — staff who know residents by name, long‑tenured employees, attentive med‑techs, responsive maintenance and helpful front desk/marketing personnel. The executive director and certain managers receive repeated praise for being hands‑on and communicative. Dining is a frequent strength: many reviews describe high‑quality, scratch‑cooked meals, varied menu options (including two‑entrée choices), white‑tablecloth dining experiences, fresh ingredients, and enthusiastic praise for the chef. Activities and social life are also major positives — residents regularly enjoy live music, ice‑cream socials, BBQs, games, crafts, movie nights, shopping outings, and frequent live entertainment, which contributes to a lively, family‑inclusive atmosphere and strong resident engagement. Facility amenities reported positively include clean common areas, attractive courtyards and fountains, large community rooms with big screens, salon and fitness facilities, on‑site transportation, and comfortable apartment sizes. Many reviewers emphasize a warm, home‑like vibe and the peace of mind that comes with perceived personalized attention and good communication during move‑ins and transitions.
However, the positive picture is tempered by a set of recurring and in several cases serious negatives that produce sharply divergent resident experiences. Several reviews recount concerning lapses in care: missed showers and grooming, promised services not delivered, ineffective housekeeping, delayed notification to families about medical events, and isolated but serious safety incidents (falls, late‑night ambulance transports, and even a state investigation referenced by reviewers). There are allegations of unsanitary kitchen practices and at least one report of roach infestation; other reviews note strong odors in some memory care areas. Staffing challenges — described as exhaustion, shortages, or turnover — appear to contribute to inconsistency in service and occasional medication management problems. These issues lead to a bifurcated narrative where some units or time periods reflect excellent, attentive care and others reflect neglectful or unsafe conditions. Several reviewers also cite extra or unexpected fees, pricing/value concerns, and the lack of an on‑site physician as limitations. Physical plant issues mentioned include noisy or disruptive air‑conditioning upgrades, confusing layout or accessibility problems (multi‑story access or mixed room configurations), and shared rooms that reduce privacy for some residents.
Management and leadership emerge as a key pattern: multiple reviews praise the executive director and recent management changes, crediting them with strong communication, problem resolution, and an improved resident experience. Conversely, other reviews complain of management unavailability, broken promises, and a decline in quality after ownership changes. This indicates variability over time and possibly across units — a number of reviewers explicitly note improved performance under new leadership (new ED, social director, finance director, capable nursing/resident care director) and an improved overall rating compared with a prior lower rating. Thus, the facility appears to be in a state of transition in some reviewers’ accounts, with some families seeing real improvement and others pointing to unresolved systemic problems.
In summary, Volante of Largo shows many strengths that are repeatedly praised: highly regarded staff and leadership (in many reports), compelling dining and entertainment programs, a warm and social community feel, comfortable apartment sizes, and attractive communal spaces. Those positives are significant and are the dominant theme in a large share of reviews. At the same time, a non‑trivial subset of reviews raise serious concerns about inconsistent care, occasional hygiene and pest issues, lapses in communication and safety, staffing shortages, and unexpected fees — matters that materially affect resident well‑being. The variability in experiences suggests that quality is uneven across units, shifts, or time periods. Prospective residents and families should weigh the frequently cited strengths against these documented risks, ask specific questions about recent regulatory findings and infection/pest control, verify services included versus extra fees, and seek current references from families of residents in the specific unit (assisted living vs memory care) they are considering. If recent management turnover is reported, it may be useful to request evidence of sustained improvements and to confirm staffing levels and protocols for incident reporting, family notification, and clinical oversight.