Overall sentiment about Savannah Manor is mixed but contains clear, recurring themes. Many reviewers praise the staff: multiple summaries describe staff as personable, friendly, caring, and proactive. There are specific mentions of strong clinical responsiveness — staff calling doctors or nurses and taking charge when issues arise — and at least one staff member (Millie) is singled out by name as excellent. Several comments recommend the facility, especially for residents needing memory or dementia-focused care, and some reviewers say care quality and management are strong enough to highly recommend Savannah Manor.
At the same time, the facility itself appears older and only partially updated. While a number of reviewers note upgrades and a nice dining area, others describe the property as dated, with narrow hallways, a chopped-up layout, and small or shared rooms. Specific maintenance and cleanliness concerns are raised: reports include a dripping ceiling, dark and uncheerful sitting rooms, and in a few cases strong criticisms of dirtiness in the building or among staff and residents. These reports suggest unevenness in physical upkeep and housekeeping standards across the facility.
Dining and food are frequently cited as a positive. Multiple reviewers say meals are excellent and the dining area is homey, although at least one reviewer described the dining experience as institutional. Activity programming is an area of concern or ambiguity: several reviewers felt activities were limited (often to bingo) or unclear, while some others said activities seemed good. Importantly, reviewers and a few comments point out that the memory-focused environment can make socializing difficult for some residents, so the social life may be limited depending on the unit and resident needs.
Operationally, daytime staff and management receive favorable comments for being responsive and thorough. Conversely, night shift performance and responsiveness appear inconsistent: reviewers mention slow bell response and poor night-shift communication. Similarly, some visitors experienced inconsistent attention from staff. These mixed comments indicate variability in staffing coverage and communication practices between shifts.
Location and outdoor space are generally positives: the facility is described as conveniently located with ample parking and fenced outdoor areas. However, at least one reviewer said the location was 'not right' for them, indicating that suitability may vary by individual preference. Room availability is another practical constraint; several reviews note limited availability of single rooms, and some families encountered only small shared rooms.
In summary, Savannah Manor presents a common contrast: strong, compassionate staff and good food and services on one hand; an older building with spotty maintenance, cleanliness, and limited/socially challenging activity programming on the other. The facility appears to be a better fit for families prioritizing attentive, dementia-capable care and a caring staff, but prospective residents and families should visit in person to inspect room size and cleanliness, ask detailed questions about night-shift coverage and response times, confirm activity schedules beyond bingo, and verify current room availability and recent maintenance work before deciding.
