Overall sentiment across the reviews is highly polarized, with a clear split between residents/families who describe a small, caring, personalized environment and those who report significant deterioration in care and services. Several long-term residents and reviewers praise the facility for being an intimate community with staff who know residents personally, chef-prepared meals, large bright dining spaces, spacious rooms with lake views and porches, available housekeeping and laundry, hospice collaboration, and generally affordable pricing and good value. Named staff — including administrators and head nurses such as Gary, Sheila and Diane — receive repeated positive mentions for compassionate, individualized attention and steady leadership in those accounts.
Counterbalancing those positives are numerous and recurring complaints about operational decline following ownership and staffing changes. Multiple reviews cite high staff turnover, layoffs, reduced hours, and nursing staff departures that have produced chronic understaffing. Reviewers describe profit-driven downsizing and cuts to amenities, activities and services (examples include removal of phones from rooms, loss of offsite activities, elimination of happy hour and yoga/chair exercise). Several accounts explicitly say advertising and expectations have become misleading as services advertised or previously available are no longer reliably provided.
Care quality and clinical safety are the most serious concerns in the negative reviews. Problems cited include medication administration errors or delays, missed or incorrect doses, inconsistent emergency care, and reports that residents were neglected—examples include urine-soaked clothing left unchanged, dirty sheets, feces found in bathrooms, and hospitalizations reportedly related to neglect. While some reviews say medication management and clinical care are handled well, the conflicting reports point to inconsistent standards that vary over time or between shifts/staffing levels.
Food and dining are another major area of divergence. Some reviewers praise chef-prepared meals and variety, while many others report a marked decline in food quality: meals arriving cold, half-cooked food, simplified “sandwich dinner” offerings, and instances where meals reportedly made residents ill. Long wait times for meals and inconsistent tray/service during staffing shortages were also mentioned. The dining experience appears to be an area where service reductions and staff shortages have had a tangible negative effect for many residents.
Facilities and maintenance receive mixed commentary: the property is described as older and dated by a number of reviewers yet with large rooms and attractive lake views in some units. Operational issues such as air conditioner outages and an unmanned front desk were raised. Accessibility concerns were noted—bathroom doors and layout are described as too narrow for some wheelchairs. Cleanliness concerns (dirty linens, sanitation problems) appear in multiple negative reports and are among the most alarming single-issue patterns.
Activities and community life show the same split: certain longtime residents describe enjoyable activities and a sense of community, whereas many others report minimal or eliminated programming, residents left in front of a television for “exercise,” and a general lack of engagement or offsite outings. Staffing changes and reduced programming budgets are the most frequently cited causes for this decline.
Management and leadership are reported inconsistently: some reviewers single out administrators and head nurses for praise and identify caring managers who enable individualized care; others describe a rude administrator and an increase in inexperienced or very young staff, with language-barrier issues and poor communication. Several reviews attribute the decline in services to a change in ownership (a company named in reviews) and subsequent staffing or policy changes.
Patterns and recommendations implied by the reviews: the facility can provide well-regarded, personalized care and a comfortable environment when staffed by experienced, stable employees and led by engaged administrators. However, there is a clear pattern of service degradation tied to staffing disruptions, ownership/management changes, and cost-cutting measures. Prospective residents and families should weigh reports of individualized, compassionate care and affordability against the frequency and severity of complaints about medication errors, sanitation, food safety, loss of amenities, and accessibility issues. If considering this facility, ask for up-to-date documentation on staffing levels, turnover rates, recent health inspections, current activity schedules, medication administration policies, and how the facility has addressed the specific sanitation and clinical concerns raised in recent reviews.
