Overall sentiment in the reviews for Clearday Living of Naples is strongly mixed but centers on a pattern: the direct care staff (nurses, care associates, aides) and clinical services receive frequent praise for compassion, attentiveness, and memory-care skill, while administrative, maintenance, and staffing consistency issues generate recurring concern. Many reviewers emphasize a family-like atmosphere, individualized attention, and strong clinical supports — including a 24/7 onsite medical team, hospice services on premises with daily nursing, and access to external physicians in Naples. Specific leaders are named positively (e.g., Nurse Director Rebecca Kampen and Executive Director Tina Browning), and multiple families mention responsive communication, frequent checks, and staff who know residents’ preferences. The community’s memory-care focus and safety features (locked unit, keypad entry, 24-hour sitters) are highlighted as reassuring by several families, and the all-inclusive pricing covering feeding, dressing, medicating, and toileting is cited as a tangible benefit for families seeking comprehensive memory care.
Care quality and staffing are the clearest dividing line in these reports. On the positive side, numerous reviewers describe exceptional, kind, and professional care teams who provide emotional warmth, individualized attention, strong infection-control performance during the pandemic, and good coordination with families. Activities programming is frequently praised where present: music, live entertainment, piano playing, group games, trips to historic downtown, mobility/strength training, and new amenities such as a Zoom Room all contribute to mental and physical stimulation. Meals and nutrition are reported as satisfactory or better by many families, including private dining options and staff who meet dietary needs. Respite stays also receive favorable comments, with families noting quick responsiveness and helpful updates by phone or text.
However, an important and repeated counterpoint is inconsistency. Several reviewers recount chronic understaffing, minimal or absent administrative presence at the front desk, and variability in aide quality and management oversight. These reports describe residents being left in soiled clothing, inadequate bathing, minimal sustenance/hydration, long waits for meals, and periods when halls feel like a "ghost town" with limited interaction or stimulation for residents in wheelchairs. More serious allegations include mistreatment, abusive language, poor maintenance practices, unpaid contractor disputes, and at least one report of bed bugs and refusal to change a mattress. These accounts suggest that specific shifts, departments, or time periods may be under-resourced or poorly supervised, producing starkly different experiences among families.
Facility- and amenity-related feedback likewise varies. Positives include clean rooms and common areas reported by many, private rooms with bathrooms, air conditioning, a single-floor layout, outdoor courtyard and chapel, and tasteful artwork and furnishings in some areas. Yet others note small bedrooms and bathrooms, awkward floor plans, outdated decor, smells (urine reported in rooms and hallways by some), and empty rooms that undermine a lively community feel. Maintenance and vendor-management complaints (unpaid invoices, unprofessional interactions) were specific and concerning to several reviewers and point toward administrative or financial management issues that could impact operations.
Dining and activities receive mixed reviews that mirror the broader pattern: multiple families report enjoyable meals, desserts, and nutrition being well-managed, while others describe poor dining logistics (crowded dining room on one side, inefficient systems, long waits, menu disappointments). Activities can be a strength — with live music, outings, exercise programs, and personalized engagement — but several reviews describe minimal programming or an almost non-existent activity room, suggesting uneven staffing or scheduling of enrichment offerings.
Management impressions are polarized. Several reviews praise a new management team, note smooth operations, or single out compassionate leaders who are accessible and helpful. Conversely, other reviews accuse management of being profit-driven, disengaged from families, or unresponsive to staffing and care concerns. Administrative problems such as unhelpful front desk staff, a maintenance manager who behaved unprofessionally, and contractor payment issues were specifically cited. These mixed impressions indicate possible turnover or variability in administrative performance over time.
In summary, Clearday Living of Naples demonstrates many strengths commonly sought in memory-care communities: specialized memory programming, clinical supports (including hospice and 24/7 medical coverage), attentive and caring frontline staff, and an array of activities and amenities that can deliver a warm, family-like environment. However, the community also shows recurring and significant weaknesses in staffing consistency, administrative oversight, maintenance/vendor management, and isolated but serious reports of neglect or pest problems. The result is a highly variable experience: some families report exceptional, peace-of-mind care and strong recommendations, while others recount unacceptable neglect that led them to move residents elsewhere.
Recommendation for prospective families: arrange an in-person tour (as many reviewers recommend), observe meal times and activity periods, ask specifically about current staffing ratios, turnover, pest control practices, and contractor/vendor payment history, and get names of on-duty nursing leadership and point-of-contact for daily communication. Verify the secured memory-care procedures, hospice availability, and how the facility handles soiled clothing, bathing schedules, and nighttime checks. Given the polarizing reports, direct observation and specific operational questions will best reveal whether the current state of the community aligns with the positive experiences or the concerning reports mentioned by other families.
