Overall sentiment about Elevated Estates of New Port Richey is strongly mixed, with a large proportion of reviewers expressing deep gratitude and confidence in the staff and care model while a smaller but significant subset report serious safety, medical, and administrative failures. The facility is repeatedly described as a small, memory-care–focused community where many caregivers form close, affectionate relationships with residents. Positive reviewers emphasize individualized attention, long-tenured and compassionate staff, frequent communication with families (texts, emails, photos), a robust activity calendar, and high-quality dining prepared by a praised chef. Several named staff and leaders (for example Tina, Kelli, Melissa, Chivone, Lupe, and chef Anthony) are singled out repeatedly for going above and beyond, creating a family-like environment and helping residents regain weight, mobility, or engagement after transitions from poorer prior placements.
Care quality and staff performance emerge as the single most frequently praised aspect. Many families note that nurses and aides know residents by name, enforce medication schedules properly, respond quickly to needs, and proactively keep families informed. The memory-care specialization is repeatedly called out: reviewers report staff trained in dementia care, calming rooms for anxious residents, and programming tailored to cognitive needs. Activities are a standout for many: daily bingo, singers, weekly outings, seasonal activities, picnics by Lake Tarpon, and frequent entertainment are common positives. The facility’s smaller size (roughly a 52-room community in some reports) is viewed as an advantage by those who appreciate personalized attention and a close-knit environment.
Facility features receive mixed but largely positive comments: many reviews describe a very clean, hotel-like appearance, multiple comfortable common areas (media room, bistro, kitchenette, conference room, aviary), an on-site salon, and enclosed outdoor seating areas. However, multiple reviewers wished for a larger outdoor patio or more walking space, and a handful described dated or dreary entrance areas, cramped elevators, or rooms that felt small for two occupants. Cleanliness is often praised, though there are isolated but serious reports of rooms reeking of urine, filth, or poor hygiene in particular cases.
Dining also elicits mixed reactions. Numerous reviews praise the food enthusiastically, name the chef, and call meals “heavenly” or “not institutional.” Conversely, several reviewers mention cold or substandard meals, menus that did not match residents’ prior eating habits, or diet changes that caused decline. This suggests variability in dining experience across different units, shifts, or time periods.
A recurring and crucial area of concern is safety and medical management. Multiple reviewers report troubling incidents: falls, unsupervised incidents, an elopement, and at least one severe injury involving broken ribs and arm laceration attributed to a window incident. Several families described missed medications, PRNs not administered, overmedication, or inaccurate medication reporting to physicians; in one case a resident died within two months of admission and the family strongly warned others to research thoroughly. There are also reports of delayed or absent responses to call bells, disconnected emergency pull switches, front desk coverage lapses, and residents being left to soil themselves — issues that point to staffing or procedural breakdowns during some shifts.
Management, communication, and consistency show notable variability. Many families praise admissions staff, transparent pricing, financial assistance options, and accessible management who handle issues promptly. Others report unprofessional behavior from administration, leadership changes that coincided with staff turnover, lack of incident documentation, confrontations in the lobby, and a perceived decline in quality. Communication is generally described as proactive and comforting by satisfied families (regular updates, photos), but the families who experienced adverse events frequently cite poor notification about health changes or incidents.
Patterns in the reviews indicate a polarized experience: for many residents and families the facility offers high-quality, attentive memory care with rich activities and excellent dining — a setting where residents thrive and families feel relieved. For a smaller but consequential group, the facility exhibited lapses in safety, medication administration, hygiene, and communication that led to hospitalizations, injuries, or rapid decline. These latter reports are severe enough that they form an important counterbalance to the many positive testimonials.
Recommendations for prospective families: (1) Visit multiple times at different hours and meet frontline caregivers as well as administrators to gauge staffing and culture; (2) Ask specifically about staffing ratios, medication administration procedures, incident reporting practices, call-bell response times, and any recent safety incidents; (3) Confirm how dietary preferences and special diets are accommodated and whether the activities program and outings match your loved one’s interests; (4) Request references from current families and ask admissions to document pricing, care agreements, and any guarantees in writing. Elevated Estates appears to deliver excellent memory-focused care for many residents, but the documented reports of serious safety and medication failures make thorough due diligence essential before placement.
