Heather Hill Healthcare Center

    6630 Kentucky Ave, New Port Richey, FL, 34653
    3.6 · 43 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Outstanding clinical care, inconsistent management

    I had a very mixed experience. The nurses, hospice team and therapists were outstanding-caring, skilled and truly compassionate-meals and therapy often helped my mom. However management was unreliable: frequent staffing shortages and agency aides, last-minute cancellations, poor communication, and some rude/unprofessional staff. The building is older (some areas clean, some dirty), rooms dated, laundry and linens were sometimes missing, and I experienced ignored complaints and safety lapses/alleged neglect. If you need strong clinical or hospice care this place can be excellent, but be warned-visit carefully and expect inconsistent management and staffing.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.56 · 43 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.5
    • Staff

      3.6
    • Meals

      2.8
    • Amenities

      3.0
    • Value

      3.6

    Pros

    • Caring and compassionate nursing staff
    • Attentive CNAs and therapists
    • Dedicated and loving staff across roles (administration, maintenance, kitchen)
    • Home-like, warm atmosphere reported by many families
    • Strong hospice and end-of-life care (Gulfside praised)
    • Effective rehab and therapy programs
    • Active social programming (singing, dancing, increased social life)
    • Clean and tidy common areas reported by multiple reviewers
    • Weight-gain or well-balanced meals noted by some families
    • Secure memory unit and dementia care praised by several reviewers
    • Staff who go above and beyond and communicate well (individual leaders highlighted)
    • Pleasant outdoor courtyard and family-friendly location

    Cons

    • Chronic understaffing and frequent last-minute shift cancellations
    • High reliance on agency/temporary aides and poor continuity of caregivers
    • Unprofessional, rude, or uncaring staff reported by multiple reviewers
    • Allegations of neglect and elder abuse including formal investigations
    • Serious safety incidents reported (e.g., unattended seizure, medication concerns)
    • Inconsistent management, poor coordination, and unfulfilled promises
    • Facility maintenance issues: dated rooms, mold, cold rooms, and other disrepair
    • Mixed cleanliness and laundry problems (reports of dirty conditions and missing linens)
    • Inconsistent food quality (some call meals substandard)
    • Poor responsiveness to complaints from families and ignored concerns
    • Inconsistent memory care practices (reports of confinement/locked rooms vs secure care)
    • Need for a full-time psychiatric provider and better clinical oversight

    Summary review

    The review set shows a strongly polarized and inconsistent picture of Heather Hill Healthcare Center. Many reviewers praise the caregiving staff—nurses, CNAs, therapists, and hospice teams—with repeated comments calling them compassionate, attentive, and family-oriented. Several families describe a warm, home-like atmosphere, effective rehabilitation services, social activities that improve quality of life (singing, dancing, increased social interaction), and positive hospice experiences through Gulfside. Individual leaders and administrators receive positive mention for strong communication and coordination in some cases. Multiple reviewers also note pleasant outdoor spaces and, in many reports, clean common areas and well-prepared, nutritious food.

    Counterbalancing those positives are numerous and serious operational and safety concerns. A frequent theme is chronic understaffing, significant reliance on agency or temporary aides, and last-minute shift cancellations that create discontinuity of care. Multiple reviews single out poor planning from staffing coordinators and the director of nursing, with promises from management sometimes going unfulfilled. Related to these staffing issues are reports of rude or unprofessional behavior by some employees, distractions such as staff using phones on duty, missed care tasks (missing linens, laundry problems), and slow or inadequate responses to family complaints.

    A subset of reviews describe alarming safety and quality issues: allegations of neglect and elder abuse have led to investigations in some accounts, and there are reports of serious incidents such as a resident being left unattended during a seizure, inappropriate medication practices (pushing PRN meds), and at least one mention of a death connected to alleged poor care. Some reviewers reported environmental hazards (mold) and claims of public health violations. These reports raise major red flags about clinical oversight, emergency response, and regulatory compliance and contrast starkly with other reviewers who felt their loved ones were safe and well cared for.

    Facility condition and cleanliness are reported inconsistently. Numerous reviewers praise housekeeping and describe the facility as clean and tidy, but an approximately equal number report dirty conditions, missing linens, mold, cold rooms without blankets, and generally dated rooms and furnishings. Dining quality also divides reviewers: some describe weight-gain or well-balanced and flavorful meals, while others call the food substandard or almost non-existent. Memory care impressions are likewise mixed: several families commend a secure memory unit and feel reassured about safety and dementia-specific care, but others allege confinement of Alzheimer’s residents and locked-room practices they found unacceptable.

    Management and leadership appear to be hit-or-miss across reviews. Specific staff members and leaders are praised for making transitions easier and for knowing residents personally, which families appreciated. Conversely, other reviewers describe management as lacking, unresponsive, or ineffective at addressing staffing and care problems. This inconsistency suggests variable leadership performance across shifts, units, or over time rather than systemic excellence or systemic failure consistently reported by all families.

    Overall patterns and practical implications: the strongest and most consistent positive is the quality of direct caregivers when they are present and supported—many reports highlight exceptional nurses, CNAs, therapists, and hospice staff. The most consistent negative is instability in staffing and management, producing a range of outcomes from very good to deeply problematic care. Given the presence of serious allegations in some reviews (neglect, abuse, poor emergency response, environmental issues), prospective residents and families should approach placement with caution. Concrete next steps for families considering Heather Hill would be to request recent state inspection and complaint reports, ask about current staffing levels and turnover, tour the specific unit where a loved one would live (including mealtimes and night observations if possible), inquire about on-call clinical coverage and psychiatric services, and seek references from current families in the same unit.

    In summary, Heather Hill Healthcare Center elicits deeply mixed impressions: it can deliver compassionate, high-quality hands-on care and meaningful hospice and therapy services, but persistent staffing, management, maintenance, and safety concerns have produced serious negative experiences for other families. The facility may be a good fit in instances where direct caregivers and leadership are engaged and consistent, but the variability in experiences and the severity of some reported incidents merit careful, specific due diligence before placement.

    Location

    Map showing location of Heather Hill Healthcare Center

    About Heather Hill Healthcare Center

    Heather Hill Healthcare Center is a not-for-profit, Joint Commission Accredited skilled nursing and rehabilitation facility with 120 beds where folks can get different types of care all under one roof, so there's skilled nursing, long term care, short term rehab, memory care, independent living, assisted living, nursing home care, respite care, hospice care, and even outpatient care if needed, and the place has a secure memory care unit called Tuscan Garden, which is the only skilled nursing and rehab spot in West Pasco county with that kind of secure setup for people with Alzheimer's and dementia, and they have an experienced team of caregivers who focus on individualized treatment for each resident, offering round-the-clock skilled nursing care. They provide a range of therapies including Speech Therapy, Physical Therapy, Occupational Therapy, and Nutritional Therapy, and they go beyond the basics with programs like Manual Lymphatic Therapy, Allen Cognitive Level Screening, Synchrony Dysphagia Therapy, and Post Discharge Treatment Protocol, which helps folks manage after they leave, and they help with stroke recovery through custom rehabilitation programs aimed at restoring skills and improving mobility, while outcome-focused Physical Therapy helps reduce pain and get people moving again. The resident care program covers things like bathing, restroom activities, grooming, dressing, walking support, and all those daily needs, and there's medication management, personal care services, and even housekeeping and laundry included, and if someone's interested in staying active or social, they provide planned activities run by an Activities Director, and they offer quality of life programs that encourage well-being and enjoyment, with amenities like a fitness center, a card and game room, a residents lounge, a library, a beauty barber service, and restaurant-style dining, along with walking paths and a courtyard for fresh air, and transportation services to help folks get where they need to go. The facility has furnished bedrooms, and some private rooms come with private bathrooms and even have balconies or patios, plus every room has an emergency call system and cable or satellite TV. The state-of-the-art rehabilitation center helps people relearn skills and aims to boost abilities, and there's 24-hour nurse coverage for safety, with a secure memory care unit dedicated to those with cognitive impairments, and the center sits close to local medical providers for convenience. All the care types and amenities line up to give people many options whether it's for a short stay, temporary relief through respite care, or a longer term arrangement.

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