Overall impression: Reviews for Landing of St Andrew are highly mixed but tilt strongly toward an overall positive resident experience in many areas, with recurring caveats around management, ongoing renovation disruption, and a handful of serious complaints. A large number of residents praise the community feel, the staff who directly interact with residents, the breadth of activities, and the condition of renovated spaces. At the same time, other reviews describe significant problems including construction-related disruption, management and communication issues, allegations of mistreatment, and inconsistencies between promised and delivered amenities. Prospective residents should weigh the strong community and amenity positives against recurring operational and management concerns.
Staff and care quality: The most consistent praise in the reviews centers on individual staff members—maintenance teams and frontline office staff are repeatedly described as responsive, caring, and going "above and beyond." Many reviews explicitly name office staff (e.g., "Kelley") and maintenance as quick to resolve issues and helpful during move-in. Several residents credit staff with facilitating medical access (on-site visiting doctors, doctor rides) and with compassion during emergencies (helping after falls, providing scooters). Conversely, there are multiple, strongly worded reports of poor behavior by some staff or supervisors, including allegations of emotional abuse, harassment, threats, and staff members being "not aligned with Christianity." These serious allegations are less common than the positive staff notes but are significant and repeatedly mentioned in some reviews.
Facilities, maintenance, and renovations: Physical facilities receive mixed but mostly positive comments. Many residents praise renovated units, spacious apartments, newly remodeled common areas (movie theater, library/lounge), and attractive grounds with canal/river proximity. Amenities such as pools, a Jacuzzi, salon, and active outdoor spaces are highlighted positively. However, a dominant theme is extensive, ongoing construction and renovation activity. This work is described as nearing completion in some reviews but as disruptive in many others: elevators breaking down, roof/front door repairs needed, plumbing and hot water outages, poor workmanship in some renovations, and construction preventing prospective residents from viewing apartments. Maintenance responsiveness is reported as excellent in many accounts but slow or ineffective in others — indicating uneven performance or variability over time or between staff shifts.
Amenities and operations: The community offers a broad set of amenities and services that many residents enjoy: active programming (bingo, potlucks, yoga, water aerobics, line dancing), frequent social events (luau, cookouts, holiday parties), regular bus transportation to multiple grocery stores and shopping centers, and periodic medical transportation. Dining is generally praised (good food, clean dining room), though a few reviews note limitations (no regular meals provided, occasional "bring your own bowl" events, and small/outdated kitchens in some units). The pet-friendly environment is a draw, but some reviewers report pest problems in the dog park, dog waste not being consistently picked up, and neighbors requiring veterinary care related to park conditions.
Management, policies, and financial concerns: Management and administrative issues are among the most consequential concerns raised. Multiple reviewers describe slow or poor communication from management, disconnected phone lines, and an impression that service quality declined after a management change. Allegations of rent changes imposed by on-site managers, bait-and-switch apartment promises, and a two-tier pricing structure appear in several accounts. A particularly serious allegation reports that FEMA victims were forced to sign waivers accepting higher rents; other reviewers describe eviction actions based on rumors or interpersonal conflicts. At the same time, some residents report subsidized/affordable units and praise the community as a value. These mixed accounts suggest variability in leasing practices, pricing transparency, and resident experiences with financial policies.
Community and social life: Many reviews stress a family-like, caring resident community with plentiful opportunities to socialize and make friends. Long-term residents describe feeling safe, active, and pleased with the social calendar; new residents often report quick integration and helpful neighbors. Conversely, a minority of reviews highlight resident-to-resident conflict, ostracization, and allegations that vindictive residents or rumor-driven actions led to evictions or harassment. The overall pattern is a largely social, welcoming environment for many, but with interpersonal tensions in some instances.
Notable patterns and recommendations: The reviews paint Landing of St Andrew as a popular community with strong hands-on staff, robust activities, good food, and attractive, renovated spaces that many residents love—hence the consistently mentioned long waiting list. However, there are consistent operational red flags: ongoing construction and elevator/plumbing issues; mixed reports on maintenance responsiveness; allegations of misconduct by management and some staff; pricing and lease transparency concerns; and pet-area/pest-control issues. Prospective residents and family members should (1) verify current construction status and timelines, (2) ask for written confirmation of amenities currently available (e.g., pool, laundry, parking), (3) request clear lease terms and any policy on rent adjustments or special waivers, (4) seek references from current residents (especially recent move-ins), (5) inquire about pest control and pet area maintenance, and (6) observe staff-resident interactions in person. Doing so will help separate the widely reported strengths (activities, supportive frontline staff, renovated units) from the operational and management variability highlighted by multiple reviewers.
