Overall sentiment is highly polarized: reviews range from strong praise for direct-care staff and certain operational improvements to multiple, severe complaints about health, safety, sanitation, and management. A recurring theme is that frontline caregivers (aides, some nurses, housekeeping, and activities staff) are often described as caring, attentive, and dedicated—many families specifically praise individual employees and memory-care personnel. Several reviewers report positive experiences with meals, planned activities, weekly doctor visits, on-site blood draws, bright rooms, dog-friendly policies, and recent renovations, and a number of families feel the facility is affordable and provides good value in those respects.
However, there is a dominant and persistent pattern of serious facility and management problems. The most alarming and repeatedly reported issues are pest infestations (bed bugs repeatedly mentioned over long periods; roaches falling from ceilings; reports of rats and even maggots). Multiple reviews describe broken or absent climate control (rooms overheated to near 100°F, no hot water for weeks, portable AC units used), sewage backups, and extended elevator outages—conditions that pose risks to resident comfort and safety. Sanitation and infection-control concerns are reported alongside these infrastructure failures.
Staffing and care-quality issues are another major theme. Many reviewers describe chronic understaffing, long wait times for call lights, delayed or missed medications, and apparent lack of adequate training among staff. Several allegations are serious: medication withholding or alteration, failure to notify doctors in emergencies, improper bed positioning and skin breakdown, verbal/mental abuse, and even theft or drug use by employees. These incidents are reported frequently enough to indicate systemic problems with hiring, oversight, and staff supervision in some periods or units.
Management, corporate response, and communication receive extensive criticism. Families report frequent leadership turnover, unresponsive or evasive administrators, unanswered phone calls, lost paperwork, falsified transfer documents, billing and invoicing errors (including charges after a resident's death and lost payments), and unannounced rate increases. Some reviewers report management intimidation of staff (a hostile work environment), pressure on employees to lie, and fear of speaking up—factors that can suppress reporting of safety concerns and enable ongoing problems. Conversely, a subset of reviewers note a new manager or new ownership beginning to address problems and make improvements, indicating variability over time and across leadership regimes.
Dining and activities impressions are mixed. Several reviewers praised the meals and active activities calendar (arts and crafts, bingo, shopping, reading), while an approximately equal number complained of awful, burnt, or inadequate food, small portions, and poor dietary consideration for seniors. Similarly, some families report robust activities and engaged programs in memory care, while others say there are no published activities or that advertised amenities are missing.
Facility appearance and amenities are inconsistent in reviews: some cite recent renovations, clean bright rooms, good landscaping, and improved furnishings; many others describe poor landscaping, a broken fountain, outdated photos used in marketing, filthy units, moldy smells, and general deferred maintenance. Several reviewers explicitly urged prospective families to inspect in person due to misleading advertising.
Patterns and recommendations: experiences appear to vary substantially by unit, time period, and management team. Positive reports consistently identify committed frontline caregivers and certain operational strengths (memory-care staff knowledge, specific nurses, housekeeping, some activities staff, and occasional clinical services). Negative reports consistently highlight systemic failures: pest infestations, broken essential infrastructure (AC, hot water, elevator), staffing shortages, medication and safety incidents, and poor management/communication. Given the severity of some allegations (infestations persisting for years, reports of maggots, alleged medication tampering, theft, and falsified paperwork), families should exercise caution: visit multiple times, inspect rooms and common areas, ask for pest-control logs, infection-control and inspection reports, staffing ratios, turnover statistics, recent state inspection results, and obtain clear written policies about billing, transfers, and emergency communication before placement.
In summary, Oakview Terrace Assisted Living and Memory Care elicits strongly mixed reviews: many applaud the compassion and hard work of direct-care staff and note pockets of good service and improvements, while a substantial body of complaints describes severe, ongoing problems with pests, facility maintenance, staffing, medication safety, and management responsiveness. The overall picture is one of uneven quality with risk factors that require careful, thorough vetting by families and advocates prior to making placement decisions.
