Overall sentiment across the reviews is strongly positive, with a large majority of reviewers praising Lexington Place for its attractive, modern building, cleanliness, and high level of resident engagement. Many families highlight the facility as "beautiful," "brand new," and well maintained, describing a resort-like, homey atmosphere. Apartments (one- and two-bedroom) are frequently described as comfortable, bright, and roomy enough for resident needs. The dining experience receives consistent praise — reviewers note varied menu options, enjoyable meals, and a dining room that welcomes guests and feels like dining out rather than institutional food service.
Staff quality and culture are the most consistently lauded aspects. Across many reviews, staff are characterized as caring, genuine, and attentive; families emphasize that caregivers and nurses know residents by name, go above and beyond, and provide individualized attention that improves residents' quality of life. Specific employees (most often a staff member named Ashley, and other admissions/personnel like Lilli or Leighann) are singled out repeatedly as making the move-in and transition process smooth and comforting. Many reviewers also call out the admissions/marketing staff for informative and welcoming tours. Communication systems such as call buttons and timely alerts are reported to work well, and on-site services (primary care, podiatry, audiology, pharmacy, and PT/OT/speech therapy) are seen as a strong value-add that makes Lexington Place feel like a one-stop, medically connected community.
Activities and social life are strong selling points: a wide variety of on-site and off-site activities is described — bingo, card games, live musicians, entertainers, arts & crafts, movie nights, fitness offerings, and day trips. Families frequently report that their loved ones have become more social, engaged, and happier after moving in. The community hosts regular outings, transportation for shopping and dining, and special events (concerts, ice cream socials, happy hours) that contribute to a lively, social environment. Housekeeping, laundry, and deep cleaning services are also called out as reliable, contributing to a well-kept living experience.
Despite the many positive reports, a non-trivial minority of reviewers raise serious concerns that prospective families should not ignore. Several reviews allege neglect, medication mismanagement, overmedication with anti-anxiety or antipsychotic drugs, medication timing errors, and an increased fall risk attributed by families to medication issues. Some reviewers also reported HIPAA and AHCA/DCF complaints or investigations. Other criticisms include perceived inadequate dementia/aggression training for some staff — several reviews state the memory care unit is not suitable for residents who present aggressive dementia behaviors and that staff may lack the skills to manage severe dementia-related aggression safely. These are potentially significant and safety-related concerns that contrast sharply with many other reviews praising the memory-care program, suggesting variability in care experience.
Administrative and front-line service impressions are mixed in the reviews. While many families describe administration as helpful, professional, and responsive to issues raised, a recurring theme in a subset of reviews is an unhelpful or rude front desk or office manager; a few reviewers called out specific staff as snide or dismissive. There are also reports of an activity coordinator transfer or management changes that corresponded with a drop in activity frequency or quality for some residents. Some facility limitations are practical: apartments do not have stoves by design, some bathrooms lack storage, the outdoor/common green space is relatively small (no pool), and some families consider the community to be expensive. COVID-era visitation restrictions are mentioned in a few reviews as a past pain point.
In summary, the dominant narrative is that Lexington Place is a clean, modern, well-appointed community with a compassionate and engaged staff, excellent dining, robust activities, and on-site medical/therapy resources that provide a high quality of life for most residents. However, the cluster of serious allegations regarding medication practices, regulatory complaints, and inconsistent dementia/aggression handling in a subset of reviews introduces important caveats. Prospective residents and families should weigh the broadly positive experiences against these isolated but serious concerns: when touring or considering residency, ask specific questions about medication management and oversight, dementia/aggression training and staffing ratios, recent regulatory history and incident reporting, staff turnover, and observe day-to-day staffing and activity levels. Also confirm administrative responsiveness and meet key staff members who will be part of daily care. This combined approach will help families validate the many positive aspects cited by reviewers while addressing the critical safety and consistency issues noted by some families.
