Overall sentiment: Reviews for Hampton Manor Assisted Living at 24th Road are largely positive about the day-to-day experience, with the strongest and most consistent praise directed at the staff, cleanliness, social environment, and the physical appearance of the community. Many reviewers emphasize compassionate, attentive caregivers and nurses who know residents by name and create a family-like atmosphere. The building is frequently described as clean, bright, renovated or well-maintained, with pleasant smells and a restaurant-like dining area. Multiple reviewers explicitly state that their loved ones are happier, safer, and well cared for at Hampton Manor, and they recommend the community based on those experiences.
Staff and care quality: The dominant theme is that the staff—from front desk to CNAs and nurses—are compassionate, supportive, and responsive. Several individual staff members are called out by name (for example Tabitha, Danielle, Ashley) for going above and beyond, and many families report strong communication and emotional support from staff during difficult times. At the same time, there are recurring comments about understaffing or staff being too busy, which reviewers link to inconsistent service at times. Specific care-related issues include reports of late morning medications and a few serious negative incidents (for example, reports of neglect such as a resident being left soiled and administrative lapses). While many reviews affirm good medication management and nursing oversight, others point to unattended medication carts or delayed nurse attention during particular incidents.
Facility, cleanliness, and safety: Many reviewers praise the facility's cleanliness, fresh/pleasant smells, bright décor, and homelike or hotel-like atmosphere. Renovations, retro dining decor, and amenities such as a hair and nail salon, laundry, whirlpool tub, and courtyard are noted positively. Safety features are also repeatedly mentioned: locked doors, keypad/coded access, and locked medication/medicine rooms. Nonetheless, some reviewers cite problems with humidity or urine odors during certain visits and indicate that supervision and cleanliness quality have declined for some residents. A few also raise questions about the building layout—the square or roaming layout and central courtyard can be appealing for freedom but may pose challenges for residents with wandering or memory issues.
Dining and food service: Dining receives mixed feedback. The dining room's presentation, ambiance, and service style are often praised—descriptions include restaurant-like service, attractive presentation, and pleasant kitchen aromas. Yet taste and quality are a frequent concern: multiple reviewers report that meals are not flavorful, soups and juices are watered down, or the menu feels budget-constrained. At least one reviewer described an expired item in the kitchen. Several comments indicate that while the dining experience and presentation are good, the food itself does not consistently meet expectations.
Activities and social life: Activity programming is a clear strength for many families. Reviews repeatedly reference active, engaging offerings such as bingo, bowling, crafts, singing, book clubs, weekend bands, stress-management programs for Alzheimer’s, chair exercise, and spiritual activities (Bible studies, preaching, church visits). Residents are frequently observed socializing, playing games, and appearing content. The community's emphasis on engagement and spiritual support is noted as a meaningful benefit by multiple reviewers.
Management, communication, and corporate issues: Responses about management are mixed. Numerous reviewers compliment on-site managers and directors who lead warm tours and provide helpful personal attention; a number of families report positive, communicative leadership. However, there are several serious and recurring complaints about corporate-level behavior: reports of last-minute contract cancellations, unresponsiveness from corporate staff, perceived cruelty or lack of courtesy in handling family concerns, and refusal to meet or explain decisions. These administrative and contractual issues are among the strongest negative patterns because they affect trust and transitions. Other administrative negatives include appointment mix-ups and billing/fee efforts that some families found frustrating.
Safety, memory care, and medication: Reviews indicate general confidence in safety features (locked med rooms, keypads), and some families report excellent medication management and a pharmacist on staff. Yet there are important caveats: multiple reviewers noted late medications or medication cart concerns, and several raised questions about how well the community handles memory-impaired residents. The layout that allows freedom to wander is positive for many residents but potentially problematic without stronger memory-care protocols. One consistent practical safety concern is the absence of an in-room fall buzzer for some apartments, which reviewers explicitly noted.
Patterns of inconsistency and polarizing experiences: The reviews show a pattern of generally high satisfaction but with meaningful outlier negative experiences. Many families describe Hampton Manor as a warm, clean, and well-run community with exceptional staff; an overlapping set of reviews report serious lapses—rude management interactions, alleged discrimination, quality decline, or direct neglect. This polarization suggests variability over time, across shifts, or between different units/staff. Prospective families should weigh the overwhelmingly positive staff remarks and active programming against the documented administrative and occasional care lapses.
Value, pricing, and recommendations: Several reviewers find Hampton Manor to be affordable and good value compared with alternatives, noting all-inclusive pricing as helpful. Others, however, find it expensive for the apartment sizes or compared to their budgets. In sum, reviewers commonly recommend touring the community, asking specific questions about staffing ratios, medication procedures (timing and cart security), memory-care practices, in-room emergency/buzzer systems, recent food-safety checks, and the facility’s policy on last-minute contract changes or corporate cancellations.
Conclusion: Hampton Manor exhibits many strong qualities—compassionate and engaged staff, clean and attractive spaces, active programming, and an overall friendly, home-like atmosphere. Those strengths lead many families to highly recommend the community. Counterbalancing these positives are recurring concerns about staffing consistency, dining quality, occasional hygiene or supervision lapses, and troubling reports of administrative or corporate unresponsiveness and last-minute cancellations. A visit with targeted questions about the specific concerns summarized above (medication timing, staffing levels, fall detection, memory-care protocols, and contract policies) will help prospective families determine whether Hampton Manor's strong caregiving culture and environment align with their loved one’s needs and risk tolerance.
