The reviews for TimberRidge Center for Rehabilitation and Healing present a strongly mixed and polarized picture. A very large portion of reviewers praise the facility's people — nurses, CNAs, therapists, admissions staff, maintenance, dietary, and activities personnel — describing them as compassionate, family-like, hardworking, and sometimes exemplary to the point of being called "angels" or "guardian angels." Therapy and rehabilitation services receive frequent commendation: many reviewers credit PT and OT staff (named repeatedly across comments) with tangible, above-expectation recovery outcomes, individualized attention, daily walks, and a genuine focus on returning residents home. Several reviewers report a clean, bright, modern-feeling environment in parts of the building, pleasant grounds and a beautiful center courtyard, helpful admissions, responsive maintenance, visible housekeepers, and leadership that supports staff — all contributing to feelings of safety and peace of mind for family members in those cases.
However, those positives sit alongside numerous serious, recurring concerns that suggest significant variability by unit, shift, or time period. Multiple reviewers report neglect and safety issues: medication errors (including lost cancer drugs), missed or late meds, opioid-restriction violations, unreported falls, injuries requiring hospital transfer, and clinical lapses such as an uncapped midline, untreated rashes, or stitches not removed. These are not isolated minor complaints — they include events that reviewers say caused hospital visits and legal action, and therefore indicate patient safety risk when such lapses occur. Communication weaknesses are also a common theme: families describe poor coordination about appointments, lack of proactive updates from nurses and doctors, and unresponsiveness or dismissive treatment of family advocates.
Cleanliness and facility condition are another area of stark contrast. Many reviews describe the facility as clean, well-kept, and fresh-smelling, while others report filthy conditions, roach infestations, stinky bathrooms, dirty laundry left in rooms, and overall decrepitude. Several reviewers specifically call the building outdated (1980s) and in need of renovation, with dark carpets, poor lighting, and areas described as dingy. Linked to these observations are comments about budget cuts and a perceived focus on revenue over resident care; some reviewers accuse administration of prioritizing Medicare money or trimming services (menu changes, poorer food, forced supplements) in ways that harmed resident experience.
Staffing, training, and culture emerge as root causes for many negative experiences: understaffing and overworked CNAs are mentioned repeatedly, with consequences including residents not being bathed or helped, CNAs talking loudly instead of engaging residents, and staff being on phones or disengaged. At the same time, multiple accounts emphasize that when staffing is adequate and key personnel are present (many named), residents receive excellent, attentive, and emotionally supportive care. This suggests inconsistent staffing levels, uneven training or supervision, and variability in individual employee performance. Some reviewers specifically single out supervisors or individual staff for poor behavior, while others praise those exact roles — reinforcing a pattern of inconsistency rather than uniform excellence or failure.
Dining and activities also receive mixed marks. Several families praise good, fresh food and allow decorations and a home-like feel; others describe gross food, menu downgrades ("kid's meals"), forced protein supplements, and poor quality. Activity programming seems present and meaningful in some units (with events like STEPtember and other outreach), but some reviewers say there are no activities, no music or programming, and limited engagement for residents in certain areas.
Management and accountability are areas of concern for many negative reviewers: they report rude customer service, unaddressed complaints, lack of follow-up, and a perception that administration is money-focused or unresponsive. Conversely, a subset of reviewers praise specific administrative staff (HR director, admissions, supervisors) for listening, supporting staff, and facilitating good care — again pointing to uneven experiences across time or units.
Overall assessment: TimberRidge appears to have a strong core of dedicated, highly skilled employees who can and do deliver excellent rehabilitation and compassionate nursing care for many residents. Those strengths are repeatedly credited with positive outcomes, family satisfaction, and meaningful emotional support. However, the frequency and severity of the negative reports are significant: medication mishandling, safety incidents, neglect, inconsistent hygiene, poor communication, and managerial shortcomings create substantial risk and distress for some residents and families. The pattern suggests a facility capable of high-quality care but with inconsistent execution — likely driven by variable staffing levels, uneven training/supervision, and unit-specific differences.
For prospective residents and family members: ask specific questions before placement about staffing ratios, medication administration policies, recent incidents, infection-control/hygiene audits, dietary accommodation procedures (including allergy protocols), and rehabilitation team credentials. Request to meet key therapy and nursing leaders, tour the specific unit your loved one would occupy (including bathrooms and dining areas), and seek references from recent families whose loved ones were on that unit. If you place someone at TimberRidge, maintain active advocacy: confirm medication schedules in writing, verify fall-prevention plans, ensure dietary needs are explicitly documented and communicated to kitchen staff, and establish regular check-ins with the unit nurse or social worker. The facility can provide excellent, compassionate care when its well-regarded staff are supported and when processes are consistently followed — but the reviews make it clear that consistency and accountability must be confirmed in advance and monitored during a stay.
