Overall sentiment in the reviews is highly mixed but skews strongly negative, with repeated, specific complaints about basic caregiving, cleanliness, and management failures juxtaposed against pockets of very good rehabilitation care and individual staff members who receive high praise. The most consistent positive theme is the rehabilitation/therapy department: multiple reviewers describe PT/OT staff as phenomenal, motivated, and instrumental in recovery. Many families and residents also single out individual employees (nurses, CNAs, receptionists, and kitchen staff) by name for compassionate, above-and-beyond service. These positives suggest the facility contains skilled and dedicated employees whose efforts can produce successful discharges and meaningful improvement for some residents.
Care quality beyond rehab is a major source of concern. Numerous reviews describe nursing and CNA care as inconsistent to poor: call lights ignored for long periods, missed or late medications (including IV therapy and antibiotics), delayed wound care and bandage changes, missed showers and basic hygiene, and failure to provide necessary fluids and nutrition. There are multiple alarming accounts of serious clinical outcomes — new or worsening infections (including MRSA), bedsores, large weight loss in a short time, and hospital transfers after unsafe discharges. Several reviewers claimed missed medical orders or life-threatening omissions, and one describes missing BiPAP parts — a critical equipment lapse. These reports point to systemic problems in day-to-day clinical oversight rather than isolated incidents.
Staffing, supervision, and culture are recurring themes tied to care failures. Reviewers repeatedly describe chronic understaffing (especially on night shifts), high turnover, and a reliance on temporary or poorly trained staff. Night-shift issues appear frequently: personnel described as "lazy," delayed shift changes creating safety risks for staff, and little or no after-hours supervision. Complaints about unprofessional behavior — rudeness, threats, intimidation, alleged narcotics theft, and attempts to cover up incidents — escalate concerns beyond competence to possible safety and legal risks. Multiple reviews state families filed complaints with regulatory bodies, and at least one notes a Florida abuse hotline investigation and other formal complaints to Medicare.
Facility cleanliness and environmental safety are polarizing but troubling for many reviewers. While some describe a clean, pleasant-smelling building, numerous reports detail filthy conditions: persistent urine and fecal odor, soiled bathrooms, reused cleaning rags and mops, pest sightings (roaches, spiders), dirty utensils, and items of clothing or belongings missing. Laundry and housekeeping problems (linens not changed, staff placing diapers in linens, trash in laundry areas) are repeatedly noted. These conditions raise infection-control concerns that dovetail with the reported wound care lapses and post-stay infections.
Dining and nutrition are another consistent negative area. Many reviews complain about poor food quality (slimy eggs, "mystery meats," oatmeal daily), small portions, cold meals on arrival, and a lack of appropriate options for diabetic or dialysis patients. The kitchen's early closing time and limited after-hours access are cited as problematic for patients needing late nourishment. A few reviewers, however, praised specific kitchen staff who improved meals during their stays, indicating variability tied to personnel.
Management, communication, and administrative issues amplify frontline problems. Families report difficulty reaching managers, unreturned calls, billing discrepancies, and slow or absent responses to serious clinical concerns. Several reviews allege the facility prioritizes payment or insurance status, with one review mentioning alleged improper financial influence and kickbacks — serious claims that families reported to authorities. Positive notes exist about new management or administrators who are responsive and who have begun improving conditions, but these are uneven and often recent relative to the negative experiences described.
Safety, discharge planning, and continuity of care show substantial inconsistency. Some residents were discharged prematurely or transferred unsafely while still unable to care for themselves; others received thorough discharge planning with supportive social worker involvement. Transportation failures, delayed arrangements, and missing discharge documentation are cited. Families describe lapses in privacy (HIPAA concerns), rooming patients with infectious roommates, and doors left open during personal care — all contributing to feelings of insecurity and lack of dignity for residents.
In short, the reviews depict a facility with a capable rehabilitation program and multiple individual staff members who deliver excellent, compassionate care, but these positives are overshadowed for many reviewers by systemic failures: understaffing (notably nights), inconsistent and sometimes neglectful nursing/CNA care, serious hygiene and infection-control problems, poor food service, and unresponsive administration. The pattern suggests high variability by shift, unit, and individual staff; some residents receive excellent care while others experience neglect or harm. Prospective residents and families should weigh the strong therapy outcomes and praised staff against repeated reports of safety, cleanliness, and supervision failures. If considering this facility, visitors should ask specifically about night staffing levels, infection-control policies, wound-care protocols, recent inspection/complaint history, and current management changes, and should seek direct references to confirm that the positive elements cited in some reviews are consistently present.
