Overall sentiment across the reviews is strongly positive, with overwhelming praise directed at the staff and the environment. Multiple reviewers emphasize that staff are cheerful, attentive, and genuinely caring—often going beyond routine duties to build personal connections and remember residents' preferences. Several staff members are named repeatedly in praise (for example, Ginalisa, Tricia, Bree, Tina, Jayden, Stevie), indicating consistent, individual-level recognition for warmth, engagement, and hands-on support. Reviewers frequently describe the facility as warm and home-like, and many state that their loved ones feel valued, safe, and loved by the team.
The physical facility and accommodations are repeatedly highlighted as major strengths. Reviewers describe HearthStone at Nona Lakes as brand new, clean, bright, and beautifully maintained. Apartments are called spacious and well-appointed, with many mentions of large studio layouts that include kitchenettes, roomy bathrooms, and walk-in closets. The campus and views are described as peaceful and attractive. Families also appreciate the fast and smooth admissions and respite services, reporting that transitions were calming and well-supported by staff.
Dining and activities emerge as consistent high points. The food is described as delicious, varied, and presentable, with rotating menus and extensive options that residents enjoy. Servers and dining staff are noted for learning residents' names and preferences, which reinforces the personalized care theme. Activity programming appears robust and diverse: live music, crafts, Bingo, mind-stimulating games, daily walks, exercise classes, and special events (notably a well-executed Memorial Day BBQ) are mentioned frequently. Reviewers emphasize joyful resident participation and the sense of community these programs foster.
Operational strengths include strong customer service, a welcoming front desk, and staff who are described as efficient, informative, and responsive. The memory care unit is noted for concrete safety measures such as locked ingestible items, non-slip flooring, and monitoring of residents' oral care—details that comfort families concerned about dementia-related risks. The location and layout are also viewed positively for family visits and convenience.
Despite the many positives, a handful of recurring concerns appear in the reviews and should not be overlooked. Several families reported instances of missing or stolen personal items and problems with clothing being improperly labeled or lost, which points to lapses in personal property management and laundry systems. There are mentions of medication administration issues, specifically medications not being administered on time, which is a significant clinical and safety concern for some families. Privacy concerns were raised by at least one reviewer regarding a camera in a resident's room. A couple of comments point to occasional safety-related incidents or near-misses and worries about the surrounding area being busy, which contributes to family unease about traffic or access.
In synthesis, HearthStone at Nona Lakes is portrayed as a high-quality, newly built community with standout staff, strong programming, and comfortable accommodations. The dominant themes are compassionate, personalized caregiving and an engaging, home-like environment. Areas for improvement center on property management (labeling and safeguarding personal items), consistent medication administration, and addressing specific privacy or safety concerns raised by families. Overall, the volume and specificity of positive comments suggest many families are very satisfied and would recommend the community, while a small but meaningful minority report issues that facility leadership should address to ensure consistently high standards across all operational areas.
