Overall sentiment in the reviews is strongly positive. Multiple reviewers emphasize that The Sarah House - Tomoka feels like a true "home away from home," with many comments describing a family-like atmosphere and peace of mind for relatives. The most frequently mentioned strengths are the compassion and attentiveness of the staff, the smaller facility size that allows for more personalized attention, and a warm, dignified environment where residents are treated with respect and affection.
Care quality and staff behavior are recurring highlights. Reviewers repeatedly note that staff members are loving, provide hugs and a compassionate ear, and actively advocate for residents with outside healthcare providers. Specific staff members are named positively (for example, Lisa for clear explanations and Latoya for exceptional care of a mother), and several accounts describe a hands-on director and CEO involvement, which reinforces a sense of engaged leadership. The staff is described as working hard to do the best for everyone, and families report feeling comfortable and grateful for the care provided.
Facility features and daily life receive consistent praise. The residence is described as clean and comfortable, with a large screened-in outdoor area that adds to the homelike feel. Dining is noted as family-style, which supports the communal atmosphere, and there are social daily activities that actively include residents in fun events. The smaller scale of the facility is explicitly framed as an advantage by reviewers — it enables more attention per resident and a friendlier, accommodating environment.
Visitation and communication are also positive points. Reviewers mention that the facility facilitates regular FaceTime visits, enabling families to stay connected even when they cannot be there in person. Communication from staff (explaining situations, being accommodating) is singled out as a reassuring factor for relatives deciding to place loved ones there.
The primary negative pattern is isolated but notable: one individual, identified as Guy Sharon, is repeatedly described in very strong terms (rude, pompous, arrogant, "disgusting behavior") and prompted explicit warnings not to trust that person. This appears to be a single-person concern amid otherwise favorable feedback. While it does not negate the large volume of positive comments about care and environment, it is a serious reputational issue that prospective families should be aware of and that management should address to maintain trust.
In summary, the reviews portray The Sarah House - Tomoka as a small, well-kept, family-oriented facility with compassionate staff, active leadership, and meaningful daily engagement for residents. The combination of personalized attention, advocacy with healthcare providers, welcoming communal spaces, and family-style meals contributes to a strong overall recommendation from multiple reviewers. However, there is an important, isolated complaint about a specific staff member that could materially affect a family's perception and should be clarified with management during the touring or decision-making process.
