The reviews for Faith House Assisted Living present a mixed but clearly polarized picture, with a number of reviewers praising the facility for its small, home-like atmosphere and highly personal staff, while others report serious and alarming concerns about clinical care and management. Many family members emphasize that the facility feels like a true small group home rather than a corporate institution: staff are described as caring, compassionate, and responsive; the owner is said to be actively involved; and families report ease of contact with staff. Positive remarks repeatedly highlight cleanliness, pleasant smells, balanced meals, and an intimate environment that some residents and families prefer over larger assisted living communities. Several reviewers also noted helpfulness during move-in and assistance with paperwork, and some felt the facility met their relative's needs better than larger, corporate-run alternatives. Overall, these positive comments point to a strong, person-centered approach to daily living, especially for residents who thrive in smaller, familial settings.
Contrasting sharply with the positive accounts, a number of reviews contain serious negative allegations concerning clinical oversight, medication management, and management responsiveness. Multiple reviewers mention overmedication or 'drugging' and state that management — in at least one report identified by name (the director Mary) — refused to adjust medications when families requested changes. These reports escalate to descriptions of hospitalizations, a bed fall/injury with alleged lack of family notification, and even deaths. Beyond the specific clinical concerns, reviewers also describe poor communication and overall terrible management in some instances. The combination of alleged medication mismanagement, inadequate incident notification, and inconsistent responses from leadership suggests there may be variability in care practices and a potential risk for lapses in safety or transparency.
Another recurring theme is that the facility's small size is a double-edged sword. For many families and residents, the small group home atmosphere is a major pro: it produces a family-like environment, individualized attention, and a sense that staff are personally invested in residents' wellbeing. However, other reviewers note that the small size correlates with limited activities and social programming and smaller resident rooms. Some families explicitly said Faith House was not a good fit for their loved one because they needed more social engagement or larger accommodations. This dichotomy suggests that Faith House may be well suited for residents who value calm, personalized care over a robust activity calendar, but less suitable for those needing more stimulation or space.
Taken together, the reviews indicate a pattern of generally high marks in day-to-day hospitality elements (cleanliness, meals, kindness of many staff members) alongside a minority but significant set of serious safety and management complaints. The presence of multiple severe allegations (overmedication, failure to notify families of incidents, hospitalization, and death) warrants careful attention. The variance in experiences also suggests potential inconsistency in staffing, clinical oversight, or leadership practices that could result in very different experiences for different residents.
Recommendations for prospective families: conduct an in-person tour and observe mealtimes and staff-resident interactions; ask directly about medication management policies, psychiatric or PRN medication use, and protocols for medication changes; request documentation of incident reporting and family-notification procedures; inquire about fall history, recent hospitalizations, and how those are handled; review the activities calendar and staffing ratios to determine whether the available social programming meets your loved one’s needs; and speak with the owner and current families about how management handles complaints. Given the polarized reviews, it would be prudent to seek recent references and, if possible, visit at different times of day to gauge consistency. Faith House appears to offer an appealing, intimate option for some residents, but the serious negative reports mean families should vet clinical oversight and communication practices thoroughly before committing.
