Overall sentiment about Arcadia Senior Living Pace is strongly mixed, with a large cluster of very positive reviews praising staff, cleanliness, and programming, alongside multiple troubling reports describing safety, staffing, and care-quality issues. Many reviewers consistently highlight compassionate, responsive caregivers and engaged leadership; words such as caring, compassionate, professional, and family-like recur across positive summaries. The facility’s physical plant receives frequent praise: reviewers describe a new, attractive building with well-maintained grounds, clean common areas, no offensive odors, and apartment-style, pet-friendly living. Multiple families praise the administrator and director-level staff by name and commend the admissions process as easy and accommodating.
Care quality and staff behavior produce the sharpest divide. Positive reviewers report attentive medication administration, strong memory-care support, individualized attention (including post-surgery flexible care), one-on-one visits, and staff who go above and beyond — calling and Facetiming family members, treating residents like family, and creating a warm environment where residents smile and make friends. Memory care is specifically called out as tailored and effective by several families, and transitions into the community are described as easy. Several reviewers specifically praise the head chef and dining program, noting restaurant-style dining, flexible meal times, and generally appealing meals. The activities program also earns repeated praise from those who report a wide variety of daily options, an enthusiastic activities coordinator, social events like game time and happy hour, and opportunities for physical and social engagement.
Counterbalancing those positives are multiple significant and specific concerns that cannot be ignored. Several reviewers report short-staffing and inconsistent staffing patterns that appear to correlate with lapses in care: medication errors and missed medications, missed meals or cold food, resident falls, and inadequate responses to emergencies. There are explicit safety and security allegations — including a report of a resident wandering off that led to police and ambulance involvement, doors left unlocked overnight, and claims of no night security — that raise red flags about supervision and protocols. A number of reviewers also describe management as unreceptive to feedback or failing to follow through on promises, as well as incidents of theft and sanitation concerns reported by some families. These negative accounts create an impression of uneven performance, where the quality of care and safety may vary significantly by shift, timeframe, or individual staff.
A recurring theme is inconsistency: many items appear in both the pros and cons lists (for example, dining and activities receive both praise and criticism). This suggests variability in experience — some families encounter attentive, professional teams and an excellent environment, while others experience lapses serious enough to recommend avoiding the community. Several reviews mention that the facility is new or recently changed staff/leadership, which could explain some of the teething problems (therapies not yet started, activities still being organized) while also pointing to growing-pains that should be monitored. Positive reviews often emphasize named staff (e.g., Sally, Carol) and an administratively engaged leadership, whereas negative reports frame problems as systemic (staffing shortages, broken promises) rather than isolated incidents.
For prospective residents and families, the key takeaways are: (1) Arcadia Pace offers many strengths — a clean, attractive building, a caring culture with standout staff members, robust memory-care options, flexible dining, and meaningful activities — that make it a good fit for families who have experienced the positive side of the community; (2) however, there are multiple, specific safety and care-quality concerns reported by other families (medication errors, falls, wandering, theft, inconsistent staffing), and these should be probed directly during visits and interviews; and (3) because experiences appear inconsistent over time and by shift, prospective families should ask for details about staffing ratios, night security protocols, incident reporting, staff turnover, and how the community follows up on complaints or adverse events. A detailed, documented conversation with leadership and checks of recent state inspection reports or incident logs would be prudent before making a placement decision.
