Overall sentiment in these reviews is strongly positive, with the majority of comments highlighting compassionate caregiving, excellent facility upkeep, and an active social environment. Many reviewers use words such as attentive, friendly, caring, and wonderful to describe nurses, aides, front desk employees, and the director. Maintenance staff receive repeated praise for going above and beyond, and multiple reviewers explicitly say residents are treated like family and feel at home. These recurring observations point to a culture focused on personalized attention and resident well-being.
Care quality and staffing emerge as core strengths. Reviewers frequently cite knowledgeable staff during intake and clear communication about health needs, suggesting good intake procedures and ongoing care coordination. Several notes specifically single out the nursing and aide staff as caring and loving, and families report peace of mind because residents are well taken care of. While most comments portray staff as energetic, welcoming, and professional, there are isolated but strong negative remarks describing extremely rude or unhelpful behavior and one reviewer calling the experience a 'nightmare.' These negative reports appear to be outliers compared with the weight of positive feedback, but they do indicate the possibility of inconsistent staff interactions or isolated incidents that prospective families should explore further.
Facilities, dining, and daily life receive consistently favorable mentions. The building is described as very clean and quiet, with a small setting that some reviewers appreciate for its calm atmosphere. Dining is repeatedly praised as delicious, and at least one review highlights a special family-style event (Christmas dinner) that contributed to a warm, family-like experience. Activities and social programming are also strong points; an activities planner named Karey is mentioned positively, and reviewers note many activities, entertainment, and social events that help residents thrive. Taken together, these points suggest a facility that balances quality physical care with social engagement and good food.
Management and problem resolution show a generally positive pattern with at least one concrete example of responsive correction: a billing problem was reported by a reviewer and subsequently corrected by management. Multiple reviews also call the director approachable and praise front desk responsiveness, indicating accessible leadership. However, the presence of a billing complaint and several contradictory reviews indicate that prospective residents and families should confirm administrative details during a tour and ask about how concerns are addressed and how often negative incidents occur.
In summary, the dominant themes are attentive, family-oriented care; a clean, safe, and quiet environment; strong maintenance and front-desk support; engaging activities and good food; and generally responsive management. The main concerns are isolated reports of rude or unhelpful staff and at least one administrative/billing issue. These concerns appear infrequent relative to the volume of praise, but they are notable and worth investigating during a visit. Overall, the reviews indicate Highland Lakes Assisted Living - A St. Mark Village Community is well-regarded by most reviewers for its staff, atmosphere, and programming, with a small number of negative experiences that suggest checking current staff consistency and administrative procedures when evaluating the community.
