Overall sentiment in the reviews of Memorial Manor is strongly polarized but leans positive, with a large majority of reviewers praising the facility’s rehabilitation capabilities, many aspects of clinical care, and efforts to create a warm, family‑like environment. The most consistent and frequent praise centers on the physical and occupational therapy departments: reviewers repeatedly describe excellent, skilled therapists who deliver measurable functional improvement, often noting three‑hour rehab days, attentive progression, and therapists who helped residents regain mobility and independence. Wound care, respiratory care, and certain nursing services are also frequently singled out as excellent, with many reviews citing specific staff (nurses, PAs, wound nurses) who provided diligent, proactive clinical management.
Day‑to‑day caregiving by CNAs and PCAs receives many favorable comments: reviewers describe respectful, dignified, and compassionate personal care, timely assistance during daytime hours, and housekeeping/maintenance that keeps rooms and grounds clean. Dining and activities are recurring strengths—numerous reviewers commented that meals are tasty, varied, plentiful, and culturally sensitive; activity programming (bingo, music, socials, haircuts, hair/beauty services, outdoor time by the lake) contributes strongly to residents’ morale and was consistently appreciated. Social work, discharge coordination, and case management are also often praised for making transitions home smooth, arranging home health and equipment, and communicating with families.
Despite these many positives, a notable and recurring set of concerns appears across the reviews and must be taken seriously. The single largest theme among negative comments is variability in staff quality and responsiveness. While many reviewers name individual caregivers (CNAs, nurses, therapists, administrators) who went above and beyond, others report uncaring or disrespectful behavior from some nurses or administrative staff. Complaints cluster around night and weekend coverage—several reviewers report that overnight staff are less responsive, that call lights go unanswered for long periods (including long waits for restroom assistance), and that some residents were neglected or left in soiled bedding. Understaffing and overwork of assistants is repeatedly mentioned as a contributor to these problems.
Clinical safety concerns are less frequent than praise for clinical care but are nevertheless important: multiple reviewers describe medication errors, inconsistent medication administration, oxygen mismanagement, and at least a few reports of rushed hospital transfers or discharge decisions that preceded adequate recovery. Some reviewers reported falls or near‑falls and worried that supervision was not adequate. Communication problems—either no notice of pending discharge, lack of phone updates to family, or difficulty reaching staff—are another consistent negative thread. There are also isolated but serious reports about belongings being mishandled, rooms prepared for different patients, and occasional lack of adherence to dietary orders (important for patients with restricted diets).
Facility cleanliness and environment are praised by many, who describe clean units, no foul odor, well‑kept grounds, and pleasant outdoor areas. However, a small number of reviews mention pest sightings (cockroaches, ants, termites) or room cleanliness issues; these seem to be exceptions rather than the rule but are still notable. Management and administrative interaction produce mixed feedback: several reviews laud administrators and admissions staff for going above and beyond, while others call admissions rude, money‑oriented, or discriminatory. Morale and turnover concerns are hinted at in multiple reviews, which may help explain some of the inconsistent experiences across shifts and wings.
In sum, Memorial Manor is widely recommended by reviewers for short‑term rehabilitation and for residents who require intensive PT/OT and coordinated discharge planning. Strengths include outstanding therapy services, many compassionate and skilled caregivers, good food and activities, clean grounds, and effective social services. The main caveats are variability in nursing and ancillary staff performance (especially nights/weekends), occasional clinical and safety lapses (medication administration, toileting delays, and communication), and isolated reports of poor administration or admissions experiences. Prospective residents and families should weigh the strong track record for rehab and many exemplary staff against the documented variability; asking specific questions about night staffing ratios, medication safety processes, fall prevention protocols, and recent housekeeping/pest control measures can help address the most commonly reported concerns.
