Overall sentiment across the reviews is strongly mixed but leans negative, with a notable split between reviewers who praise the caregiving and those who report serious problems. Several reviewers express that clinical care—especially medication management and nursing—can be good, and some residents and families say they are very pleased with the living situation, describing the facility as modest and offering good value. However, an approximately equal or greater number of reviews allege major deficiencies in hygiene, safety, and management that overshadow the positive reports.
Facility condition and cleanliness are recurring and severe concerns. Multiple reviewers report filthy conditions, foul odors, and pest infestations (mice, roaches, and reports of rat traps being used in residents' rooms). Exterior and grounds are described as dated and unkept, with overgrown grass and wasp nests. Some reviewers explicitly compare the facility unfavorably to institutional or prison-like conditions. At the same time, a subset of reviewers describe rooms and the interior as clean, indicating inconsistent maintenance or variability by unit/shift.
Safety and health incidents are prominent themes. Reviews allege residents being left unattended for long periods (more than five hours in one case), resulting in falls and severe injury (a broken hip) and subsequent complications including infection and death after surgery. Other reports mention falls with bruises and cuts and a staph infection. These accounts raise concerns about supervision levels, emergency response, and infection control. While some reviewers report good clinical oversight (especially around medications), the existence of these serious incidents indicates inconsistent practice and potential systemic gaps in resident safety and monitoring.
Staff behavior and communication show wide variation. Positive comments highlight caring staff, helpful front desk personnel, and nurses who manage medications effectively. Negative comments focus on rude or hostile interactions—particularly from the administrator and some phone staff—unhelpful responses, hung-up calls, and untruthful statements. Several reviewers say staff appear disengaged or overworked (described as "half dead and miserable"), and there are repeated mentions of understaffing and underpaid workers. These patterns suggest inconsistent training, morale issues, or turnover that affect resident experience and family communications.
Dining, activities, and promised services are inconsistent. Some residents like the food or find it acceptable, but many reviewers label the food as terrible or poor. Promised amenities and activities (outings, snacks, a pool) are alleged to be unreliable or falsely advertised—examples include a pool with no water and outings that never occurred. There are also reports of residents being denied meals, which is a serious operational concern. This mix points to variability in service delivery and a gap between marketing/expectations and actual resident experience.
Management, organization, and transparency receive substantial criticism. Several reviews accuse management of poor organization, making false promises, discouraging admissions, and even ordering visitors to leave the property. Families also report failures to notify them after incidents. These issues, combined with staffing complaints and hygiene/facility problems, create a picture of uneven oversight and potential administrative failures to address recurring issues. Some reviewers explicitly recommend against the facility, while others recommend it based on positive caregiving experiences.
Taken together, the reviews describe a facility with notable strengths in pockets of clinical care and individual staff members, but also serious and recurring problems in cleanliness, pest control, safety oversight, communication, and management reliability. The variability across reviews suggests inconsistent standards between shifts, units, or time periods. For prospective residents and families: conduct an in-person visit focused on hygiene and pest control, ask for documentation on staffing levels, turnover, incident reporting, and infection control procedures, speak directly with nursing leadership about supervision and fall prevention, verify promised amenities and activities in writing, and request references from current families. If possible, follow up on any specific allegations (pests, falls, missed notifications) with the facility and local licensing/inspection reports before making a placement decision.
