Overall sentiment across the reviews is strongly positive, with consistent praise for individualized care, a warm home-like atmosphere, and very engaged ownership and staff. Reviewers repeatedly emphasize that the facility’s small size — typically six residents — creates an environment where caregivers can provide close, personalized attention (assistance with getting out of bed, bathing and toileting). Many families reported measurable improvements in their loved ones’ well-being, noting residents appeared happier and healthier after arrival. Several reviewers specifically call out compassionate end-of-life care and describe peaceful final days, which reinforces the perception of attentive, respectful care at all stages.
Staff and management are the most frequently highlighted strengths. The owner (named Katya in multiple reviews) is repeatedly described as knowledgeable, patient, kind, reliable and communicative. Reviewers note proactive, clear communication from both ownership and day nurses — families say they are kept informed and that questions are addressed promptly. Staff are characterized as dedicated, resourceful, and wonderful; aides are described as amazing and extremely caring. This level of personal attention contributes to many families’ strong recommendations and expressions of gratitude.
Facility- and amenity-related comments also trend positive. The residence is described as beautiful, immaculate and private, with nicely appointed dining rooms and well-decorated rooms. Multiple reviews reference six private rooms and a homey décor, producing a comfortable, non-institutional environment. Reviewers praise cleanliness and adherence to CDC guidelines. Meals receive favorable mentions for being healthy and fresh, and entertainment/activities are provided, adding to resident quality of life. Several reviewers used language like 'home away from home' and 'best place around area' to convey their satisfaction with both setting and daily life there.
Despite the largely positive consensus, there are recurring concerns to weigh. The primary negative theme is cost: one or more reviewers call the price 'astronomical,' even though others note it can be more affordable than in-home care. Another important pattern is that the facility’s small size (six residents, references to a 3-bed/converted home layout) is a double-edged sword: it enables personalized care but may also feel cramped or overcrowded to some families or residents. The limited number of rooms and the residential footprint mean the facility may not be suitable for people who need more space, larger-scale amenities, or who prefer a larger community. These limitations were mentioned only by a minority of reviewers but are significant practical considerations for prospective families.
In summary, reviews portray Golden Swan Assisted Living & Memory Care as a small, well-kept, and highly personal facility where engaged ownership and compassionate staff deliver attentive care, clear family communication, pleasant dining, and a comfortable, home-like environment. It appears especially well suited for families seeking close supervision, individualized attention, and a family-oriented setting — including those needing end-of-life support. Prospective residents and families should balance these strengths against two practical drawbacks: higher reported cost in some accounts and limited space/capacity inherent to a small private residence. These trade-offs will determine whether the facility is the right fit for a given person’s needs and preferences.
