Overall sentiment across reviews is highly mixed, with a strong core of positive experiences centered on compassionate staff, an active activities program, and well-kept facilities, counterbalanced by a set of recurrent, serious negative concerns tied to care consistency, staffing, and billing/management practices. Many families describe Wickshire/Colliers Assisted Living at Port Orange as warm, welcoming, and home-like: reviewers frequently mention friendly, caring nurses and CNAs, managers who take ownership (several managers are named and praised), a robust memory care unit, and a broad schedule of recreational programming that increases socialization and resident engagement. Multiple reviewers report that residents are well-groomed, content, and stimulated by activities such as music, bingo, crafts, outings, and special theme nights. Meals are often described as appetizing and the dining experience pleasant, with some reviewers noting alternatives on request and appreciation for in-house therapy and hospice availability. The facility's appearance and cleanliness are repeatedly applauded, and some families emphasize smooth move-ins, helpful tours, and staff who go above and beyond to make residents comfortable. Practical positives also appear: VA Aid & Attendance is accepted, some price points are competitive compared with other local communities, and several families strongly recommend the community and say they wish they had moved in sooner.
Despite these many positives, a significant portion of reviews raise alarming operational and care-quality concerns that cannot be ignored. There are multiple, specific allegations of neglect and inadequate care: reports of late medications or medication errors, soiled linens left on residents, lack of nighttime diaper changes, failure to transfer or bathe residents, and under-tracked bowel movements including questionable laxative use. Some reviewers describe safety incidents including falls that resulted in wounds, concerns about DVT risk and infection, and environmental hazards such as sticky or dangerous dining-room floors. Several reviews state that the memory care unit can be under-staffed or inconsistently staffed, with some accounts suggesting risk of abuse or starvation in worst-case descriptions. These are serious claims that suggest uneven quality of clinical care and night-time oversight in at least some cases or time periods.
Management, billing, and administrative practices emerge as a major area of divide in the reviews. Positive comments praise accessible, helpful managers and business office staff, while an equally vigorous set of complaints describe rude or unhelpful business managers, poor communication (administration not returning calls), scheduling inefficiencies (long waits for tours or services), and disputes that in some cases escalated to police involvement. Billing problems are repeatedly mentioned: auto-drafted rent perceived as too high, overcharges for days when residents were absent, unauthorized bank withdrawals, refunds or credits issued but with resolution reportedly pending. These financial and administrative issues are among the most concrete and recurring negative themes across multiple reviews and appear to have affected family trust for some residents.
Staffing patterns are another recurrent theme in both positive and negative feedback. While many reviewers praise individual staff members who are exceptional, there are numerous reports of high staff turnover, personnel firings, and claims that the facility is a difficult place to work. These workplace complaints—staff saying they are unhappy with lifting, unclear schedules, and alleged time-wasting or dishonesty—correlate in some reviews with understaffing and longer waits for assistance. Several reviewers explicitly connect incidents of neglect or missed care to insufficient staffing levels or inexperienced personnel. At the same time, some reviews highlight managers or staff who clearly provide attentive care and cultivated strong, long-term relationships with residents.
Dining and activities receive mostly positive commentary but are not uniformly praised. Many families find meals appetizing, well-presented, and varied, with special events and alternatives available. Others describe the food as so-so or too carbohydrate-heavy. Activities are widely noted as a strength and are credited with improving mood, engagement, and cognitive stimulation—particularly in memory care—though pandemic-era restrictions reduced outings and community events for some period. Facility amenities and the physical environment (cleanliness, upbeat staff, and a welcoming atmosphere) are frequently highlighted as strengths that support resident well-being.
Price, value, and unit size are mixed considerations. Some reviewers find the community budget-friendly and cheaper than alternatives, appreciate easy move-in and spacious apartments, and cite good value for the price. Conversely, there are complaints about frequent price increases, room-rate hikes, and small apartments being overpriced. This inconsistency suggests that perceived value varies with the specific unit, level of care, and families’ expectations.
Patterns and notable contradictions: the reviews present a clear pattern of bifurcated experiences. Many families report exemplary care, strong communication, and staff who seem genuinely invested in residents. Concurrently, other families report severe lapses in care, unsafe conditions, and troubling administrative and billing behavior. This split suggests variability over time, between different wings/units (particularly memory care vs. general assisted living), or between different management teams and staff shifts. Named staff and managers are sometimes singled out for very positive feedback (examples include praised memory care managers), while business office staff or certain administrators receive negative remarks in other reviews. Several reviewers specifically note improvements or changes under new management, while others still describe unresolved serious issues.
Bottom line: Colliers Assisted Living at Port Orange / Wickshire Port Orange elicits both strong endorsements and alarming complaints. Strengths include compassionate staff members, a lively activities program, clean and appealing facilities, and a well-regarded memory care unit in many reports. Primary concerns center on inconsistent care quality (including allegations of neglect and medication problems), billing and administrative disputes (auto-drafts and overcharges), staffing shortages and turnover, and some safety incidents. Prospective residents and families should weigh the frequency and severity of both positive and negative reports, ask targeted questions about staffing ratios, medication administration processes, night-shift care, financial/auto-pay policies and refund procedures, incident reporting, and the specific manager or unit they would be placed under. Given the mix of glowing praise and serious allegations, an in-person visit, detailed follow-up on recent incident logs, and direct conversations with current families and unit managers are advisable before making a decision.
