Small, darker rooms and shared-bathroom layouts affecting privacy
Summary of reviews
Best Care Senior Living at Punta Gorda elicits strongly mixed impressions. Many reviewers describe a recently renovated, attractive building with a grand entrance, ample amenity spaces (courtyards, screened porches, reading and activity rooms) and a restaurant-style dining room. The campus offers multiple levels of care including memory care, private and companion accommodations, on-site salon services, included housekeeping and laundry, transportation, and wireless emergency-call systems. Numerous families report successful move-ins and meaningful social integration through activities such as bingo, walking clubs, music events, and special programming.
Staffing and day-to-day care generate the widest range of responses. A substantial portion of feedback praises compassionate, attentive direct-care staff, named coordinators, and engaged kitchen and admissions teams; these accounts highlight warm, family-like interactions and strong staff–family communication. Counterbalancing those reports are repeated operational concerns: inconsistent staffing levels, high turnover or long shifts, and gaps in responsiveness to clinical events. Reviewers raise specific service-pattern issues such as delayed response to falls or care calls and inconsistent delivery of promised clinical services (therapy or physician availability). There are also recurrent concerns about personal-care support, including inconsistent bathing and incontinence assistance.
Dining and activities are often cited as strengths when well-staffed. Many families describe improved food quality and an engaging activity schedule, with a variety of social and therapeutic offerings. However, other accounts note inconsistent meal execution (timing and temperature/quality) and limited snack/round-the-clock options for residents who remain in rooms, suggesting variability in service continuity depending on staffing.
Facility condition and cleanliness are similarly mixed. The renovation, décor, and public spaces receive positive comments, and maintenance responsiveness is noted. At the same time, there are sanitation and odor concerns reported in particular areas and specific rooms, along with isolated pest-control issues. Memory-care areas and some shared-room configurations are described as having episodic cleanliness and odor-management problems. Room size and layout are variable: some residents have spacious, well-appointed rooms with garden views while others note small, darker units with shared bathrooms that reduce privacy.
Management and administration show divergent perceptions. Several reviewers commend on-site managers and care coordinators for effective placement, communication, and resident advocacy. Conversely, other families describe inconsistent management responsiveness, communication lapses, and disputes over fees or account handling; there are allegations of unauthorized withdrawals and contested nonrefundable charges. Marketing and virtual tours are sometimes perceived as not fully representative of the lived experience at the time of move-in, and Medicaid acceptance is limited in this location.
Overall pattern and guidance: the facility presents clear strengths in its physical environment, programming, and many individual staff members who provide compassionate care. At the same time, there is a pattern of operational variability tied to staffing levels, responsiveness, consistent personal-care delivery, sanitation control, and financial transparency. Prospective residents and families should arrange an in-person visit at different times of day, observe staffing and meals in practice, ask for written policies on emergency response and billing, verify availability of promised clinical services, and request recent references from current families and regulatory inspection records before making placement decisions.
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Location
Best Care Senior Living at Punta Gorda is located at 2295 Shreve St, Punta Gorda, FL, 33950.
About Best Care Senior Living at Punta Gorda
Best Care Senior Living at Punta Gorda sits at 2295 Shreve St, Punta Gorda, FL 33950, and is a privately owned, family-run senior living community licensed under state number 8469, where staff stay available around the clock, and the building offers both assisted living and memory care in a secure, purpose-built space meant for people with Alzheimer's, dementia, or those who wander or show difficult behaviors, using alarmed bracelets and secured units to help keep everyone safe. People can pick from different housing options like private suites with bedrooms, private bathrooms, large windows, closets, and living spaces, or studio apartments, all fitted with emergency call systems and cable TV, and the rent covers utilities, though policies and fees aren't specified up front. Residents get three meals cooked by a chef and served restaurant style, with requests for special diets like low sodium or low sugar met as needed, and there are both indoor and outdoor community areas, including lounges, game rooms, card rooms, and courtyards with walkways and seating, so there's always someplace to sit or visit with family or friends.
The community has a big focus on memory care, offering 24-hour care from trained staff, with a nurse on staff and a doctor on call, and the team handles things like medication management, diabetes care with insulin shots and blood sugar checks, help with using the restroom, and support for people with bowel or bladder incontinence, plus standby, one-person, and two-person transfers with mechanical lifts if needed. There's also help with daily tasks, so residents can get as much or as little support as they need, and there's the option for independent living for those wanting a simple, social lifestyle without much fuss over maintenance. Best Care Senior Living at Punta Gorda includes adult day care services where seniors can join in for meals, activities, and companionship while families take care of other needs, and people can stay for short-term respite, giving caregivers a break or letting someone see if senior living fits their needs.
Daily life includes lots of activities such as stretching, Tai Chi, yoga, art classes, brain fitness, service programs, educational lectures, outings, intergenerational events, pet-focused programs, and devotional services onsite and offsite, plus private dining rooms where families can gather. The grounds and buildings are all accessible, including wheelchair-friendly showers and transportation for doctor visits or shopping trips, and there's beauty and barber services, parking and garage options, Wi-Fi, and security to make life safer and a little easier. Staff get special training and the whole setup aims to make things nurturing and to help every person feel at home, with attention to each resident's needs and independence. The monthly standard rate for memory care is about $3,250, with fees for higher support; the same team tries to help people stay in the community even as their care needs increase, so there aren't sudden moves when someone needs more help. The state protects all residents' rights, including protections against discrimination based on gender identity, orientation, or source of income. The whole place is designed to be inclusive, simple, and as safe and comfortable as possible for seniors at many levels of need.
People often ask...
Best Care Senior Living at Punta Gorda offers assisted living and memory care.
There are 11 photos of Best Care Senior Living at Punta Gorda on Mirador.
The full address for this community is 2295 Shreve St, Punta Gorda, FL 33950.
No, Best Care Senior Living at Punta Gorda does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In Florida, the Agency for Health Care Administration (AHCA) licenses assisted living facilities and publishes the results of its standard, complaint, and monitoring inspections.
Verified that a deficiency identified earlier was corrected at the time of the survey.
25 Sept 2025Complaint
25 Sept 2025Complaint
Found deficiencies in elopement procedures and in identifying residents at risk for elopement, including missing on-person IDs and lack of photo IDs on file.
Class 3A0032RESIDENT CARE - ELOPEMENT STANDARDS
22 May 2024Standard
22 May 2024Standard
Concluded that deficiencies identified earlier were corrected as of 4/3/24.
12 Mar 2024Standard
12 Mar 2024Standard
Found multiple deficiencies in medication self-administration, medication storage, safety of the living environment, and dietary standards.
Class 3A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
Class 3A0055MEDICATION - STORAGE AND DISPOSAL
Class 3A0093FOOD SERVICE - DIETARY STANDARDS
Class 3A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
20 Feb 2024Complaint
20 Feb 2024Complaint
Investigated a complaint and followed up; deficiencies were corrected as of 1/20/24.
20 Dec 2023Complaint
20 Dec 2023Complaint
Found deficiencies in resident rights, relocation notices, and grievance processes. Notices for relocations were not properly communicated and residents lacked accessible grievance procedures.
Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
CZ816BACKGROUND SCREENING-COMPLIANCE ATTESTATION
28 Aug 2023Complaint
28 Aug 2023Complaint
Found no deficiencies during an unannounced complaint survey.
22 Feb 2023Complaint
22 Feb 2023Complaint
Concluded no deficiencies were found and the complaint was not substantiated.
22 Aug 2022Complaint
22 Aug 2022Complaint
Investigated an unannounced revisit following a complaint and found no deficiencies during the follow-up visit.
21 Jul 2022Standard
21 Jul 2022Standard
Concluded that the prior deficiency related to ownership change and emergency power plan was corrected as of 7/13/22, and no new deficiencies were identified.
30 Jun 2022Complaint
30 Jun 2022Complaint
Identified deficiencies in staffing levels and resident care procedures, with multiple specific findings related to staffing, resident rights, and general safety. The issues were documented with several deficiency tags signaling noncompliance.
Class 3A0079STAFFING STANDARDS - LEVELS
Class 3A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
Class 3A0167RESIDENT CONTRACTS
13 Jun 2022Complaint
13 Jun 2022Complaint
Found no deficiencies during an unannounced complaint survey and emergency power plan monitoring.
07 Jun 2022Complaint
07 Jun 2022Complaint
Found that previous deficiencies were corrected; follow-up survey conducted in conjunction with three revisit surveys after a prior complaint.
07 Jun 2022Standard
07 Jun 2022Standard
Identified missing or incomplete policies and procedures, including grievance time frames, medication storage, elopement, neglect, resident rules, advance directives, extended care residency criteria, and elopement response; violations cited.
07 Jun 2022Complaint
07 Jun 2022Complaint
Found deficiencies corrected during an unannounced follow-up survey conducted in response to a prior complaint.
07 Jun 2022Monitor
07 Jun 2022Monitor
Found no deficiencies.
18 May 2022Complaint
18 May 2022Complaint
Investigated an unannounced complaint survey and found no deficiencies. Both complaints were not substantiated.
28 Dec 2021Complaint
28 Dec 2021Complaint
Identified multiple deficiencies related to medication administration and resident care documentation during a licensing review. The issues encompassed self-administration, discharge orders, observation records, and medication storage.
Class 2A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
Class 2A0053MEDICATION - ADMINISTRATION
Class 3A0054MEDICATION - RECORDS
Class 3A0055MEDICATION - STORAGE AND DISPOSAL
16 Sept 2021Complaint
16 Sept 2021Complaint
Identified deficiencies in resident care, staffing, grievance procedures, and dietary practices, including inadequate staff documentation, insufficient staffing levels, and noncompliant meal planning standards.
Class 2A0025RESIDENT CARE - SUPERVISION
Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
Class 2A0079STAFFING STANDARDS - LEVELS
Class 3A0093FOOD SERVICE - DIETARY STANDARDS
01 Sept 2021Standard
01 Sept 2021Standard
Identified deficiencies in admissions paperwork and resident contracts, including incomplete admission packets and missing contractual details, along with related policy and notice deficiencies.
01 Sept 2021Standard
01 Sept 2021Standard
Identified that deficiencies remained from the prior relicensing; an unannounced revisit on 2021-09-01 found ongoing issues.
01 Sept 2021Monitor
01 Sept 2021Monitor
Found extensive maintenance and safety deficiencies including damaged flooring, missing baseboards, holes and cracks, and heavily soiled areas, indicating a failure to maintain a safe and sanitary environment.
01 Jul 2021Standard
01 Jul 2021Standard
Found multiple deficiencies in staffing records, training documentation, and residents' funds handling, plus issues related to ownership changes.
Class 3A0003LICENSURE - CHANGE OF OWNERSHIP (CHOW)
Class 3A0009ADMISSIONS - ADMISSION PACKAGE
Class 3A0028RESIDENT CARE - ACTIVITIES OF DAILY LIVING
Class 2A0078STAFFING STANDARDS - STAFF
Class 4A0091TRAINING - DOCUMENTATION & MONITORING
Class 3A0161RECORDS - STAFF
Class 3A0167RESIDENT CONTRACTS
Class 4CZ814BACKGROUND SCREENING CLEARINGHOUSE
01 Jul 2021Standard
01 Jul 2021Standard
Concluded no deficiencies were found and that the prior deficiency was corrected.
Class 3A0003LICENSURE - CHANGE OF OWNERSHIP (CHOW)
Class 3A0009ADMISSIONS - ADMISSION PACKAGE
Class 3A0028RESIDENT CARE - ACTIVITIES OF DAILY LIVING
Class 2A0078STAFFING STANDARDS - STAFF
Class 4A0091TRAINING - DOCUMENTATION & MONITORING
Class 3A0161RECORDS - STAFF
Class 3A0167RESIDENT CONTRACTS
Class 4CZ814BACKGROUND SCREENING CLEARINGHOUSE
01 Jul 2021Standard
01 Jul 2021Standard
Identified deficiencies in staff training and documentation, including inadequate in-service training, missing First Aid certification, and incomplete medication-related training and records.
Class 3A0003LICENSURE - CHANGE OF OWNERSHIP (CHOW)
Class 3A0009ADMISSIONS - ADMISSION PACKAGE
Class 3A0028RESIDENT CARE - ACTIVITIES OF DAILY LIVING
Class 2A0078STAFFING STANDARDS - STAFF
Class 4A0091TRAINING - DOCUMENTATION & MONITORING
Class 3A0161RECORDS - STAFF
Class 3A0167RESIDENT CONTRACTS
Class 4CZ814BACKGROUND SCREENING CLEARINGHOUSE
01 Jul 2021Complaint
01 Jul 2021Complaint
Found that two prior deficiencies were corrected and no new deficiencies were cited during the unannounced revisit.
01 Jul 2021Monitor
01 Jul 2021Monitor
Found no new deficiencies identified; prior deficiency corrected.
01 Jul 2021Monitor
01 Jul 2021Monitor
Identified extensive cleanliness and safety hazards, including heavily soiled carpeting, damaged lanai areas, trip hazards from loose flooring, and other structural and sanitary concerns across multiple units.
01 Jul 2021Complaint
01 Jul 2021Complaint
Verified two prior deficiencies were corrected after an unannounced follow-up review.
28 Jun 2021Complaint
28 Jun 2021Complaint
Found no deficiencies during the unannounced complaint survey.
10 Feb 2021Complaint
10 Feb 2021Complaint
Identified deficiencies in resident supervision and care, medication observation records, and the facility’s living environment and furnishings, including hazards and staffing concerns.
Class 3A0025RESIDENT CARE - SUPERVISION
Class 3A0054MEDICATION - RECORDS
Class 3A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
20 Oct 2020Complaint
20 Oct 2020Complaint
Identified deficiencies related to residents' rights and facility procedures, including lack of posted house rules and inadequate access to communication and information for residents.
Class 2A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
Class 3A0055MEDICATION - STORAGE AND DISPOSAL
Class 2A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
20 Oct 2020Complaint
20 Oct 2020Complaint
Found no deficiencies; previous deficiencies were corrected.
Class 2A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
Class 3A0055MEDICATION - STORAGE AND DISPOSAL
Class 2A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
20 Oct 2020Monitor
20 Oct 2020Monitor
Identified deficiencies in resident rights and facility procedures, including lack of private telephones for residents, need for clear house rules, and required notifications and contact information.
25 Aug 2020Complaint
25 Aug 2020Complaint
Investigated a focused infection control, emergency power plan monitoring, and complaint survey; found no deficiencies at the time of the visit.
16 Jun 2020Complaint
16 Jun 2020Complaint
Concluded a previously identified deficiency was corrected as of 6/8/2020 after a desk review following earlier complaint inspections.
16 Jun 2020Monitor
16 Jun 2020Monitor
Concluded a generator-variance deficiency was corrected as of 6/8/20 after a follow-up desk review.
03 Jun 2020Standard
03 Jun 2020Standard
Investigated deficiencies in medication handling and employee training, including medications left unattended and missing training documentation.
Class 3A0084TRAINING - ASSIS SELF-ADMIN MEDS & MED MGMT
Class 3AE210ECC - TRAINING
03 Jun 2020
03 Jun 2020
Identified deficiencies in residents' rights and in posting and communicating house rules and procedures, including privacy and communication protections.
Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
03 Jun 2020Monitor
03 Jun 2020Monitor
Investigated deficiencies in emergency planning and power supply, including on-site fuel storage and generator capacity, with plans and procedures lacking adequate detail.
06 May 2020Monitor
06 May 2020Monitor
Identified deficiencies related to emergency power and environmental control, highlighting inadequate fuel planning and evacuation readiness.
Class 3A0200EMERGENCY ENVIRONMENTAL CONTROL
28 Apr 2020
28 Apr 2020
Investigated an infection control focused visit conducted on 2020-04-28 and found no deficiencies.
05 Mar 2020Standard
05 Mar 2020Standard
Identified deficiencies in medication administration, staff training, dietary standards, and resident care documentation, showing improper self-administration practices and gaps in required trainings and policies.
Class 3A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
Class 3A0081TRAINING - STAFF IN-SERVICE
Class 3A0082TRAINING - HIV/AIDS
Class 3A0083TRAINING - FIRST AID AND CPR
Class 3A0090TRAINING - DO NOT RESUSCITATE ORDERS
Class 3A0093FOOD SERVICE - DIETARY STANDARDS
05 Mar 2020Standard
05 Mar 2020Standard
Determined that there was no current approved comprehensive emergency management plan and local approval was missing, with required changes pending before approval.
Class 3A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
Class 3A0081TRAINING - STAFF IN-SERVICE
Class 3A0082TRAINING - HIV/AIDS
Class 3A0083TRAINING - FIRST AID AND CPR
Class 3A0090TRAINING - DO NOT RESUSCITATE ORDERS
Class 3A0093FOOD SERVICE - DIETARY STANDARDS
05 Mar 2020Complaint
05 Mar 2020Complaint
Identified deficiencies in emergency power planning and environmental control procedures that could affect resident safety during emergencies. The facility lacked a detailed plan and adequate fuel/backup power arrangements.
05 Mar 2020Monitor
05 Mar 2020Monitor
Investigated deficiencies related to safety and maintenance; observed frayed and stained carpeting, an unsecure back door, and a soiled drinking fountain indicating unsafe and unsanitary conditions.
05 Mar 2020
05 Mar 2020
Found no deficiencies.
02 Jan 2020Complaint
02 Jan 2020Complaint
The provider identified deficiencies related to continued residency criteria and resident care documentation, including failure to meet medical exam requirements and to document and respond to resident incidents.
Class 3A0010ADMISSIONS - CONTINUED RESIDENCY
Class 2A0025RESIDENT CARE - SUPERVISION
19 Nov 2019Monitor
19 Nov 2019Monitor
Found a deficiency in safe living environment due to worn, stained carpeting and odors, with no defined replacement plan.
Class 3A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
04 Nov 2019Monitor
04 Nov 2019Monitor
Investigated an imminent danger due to improper generator installation and lack of permits, with hazardous fuel storage and obstructed egress identified.
Class 1A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
05 Sept 2019Standard
05 Sept 2019Standard
Identified deficiencies related to emergency management planning and the absence of an approved emergency plan and emergency power plan due to pending Fire Marshal and local emergency management approvals.
05 Sept 2019Complaint
05 Sept 2019Complaint
Identified deficiencies in emergency power and environmental control planning, including the lack of an approved emergency management plan and generator/fuel readiness for power loss.
02 Jul 2019Standard
02 Jul 2019Standard
An investigation found multiple deficiencies related to background screening, resident and staff procedures, and facility operations, including gaps in required checks, elopement safety, and nutrition/food service recordkeeping.
Class 3A0009ADMISSIONS - ADMISSION PACKAGE
Class 3A0032RESIDENT CARE - ELOPEMENT STANDARDS
Class 3A0092FOOD SERVICE - GENERAL RESPONSIBILITIES
Class 3A0093FOOD SERVICE - DIETARY STANDARDS
Class 2A0120FISCAL - FINANCIAL STABILITY
Class 3A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
Class 3A0167RESIDENT CONTRACTS
Class 2A0181EMERGENCY PLAN APPROVAL
Class 4CZ815BACKGROUND SCREENING; PROHIBITED OFFENSES
Class 4CZ816BACKGROUND SCREENING-COMPLIANCE ATTESTATION
02 Jul 2019Complaint
02 Jul 2019Complaint
Identified deficiencies in emergency preparedness and staff training, including incomplete environmental control planning and evacuation-related procedures.
02 Jul 2019Complaint
02 Jul 2019Complaint
Investigated the complaint and found no deficiencies.
02 May 2019Complaint
02 May 2019Complaint
The inspection identified deficiencies related to residents' rights and rights enforcement, as well as gaps in staff training and documentation. Concerns about staffing and proper grievance procedures were noted.
Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
Class 3A0081TRAINING - STAFF IN-SERVICE
Class 3A0082TRAINING - HIV/AIDS
Class 3A0090TRAINING - DO NOT RESUSCITATE ORDERS
Class 3A0200EMERGENCY ENVIRONMENTAL CONTROL
01 Feb 2019Complaint
01 Feb 2019Complaint
Investigated a complaint; the deficiency was corrected as of 2/1/19.
14 Dec 2018Complaint
14 Dec 2018Complaint
Investigated a complaint and found a deficiency for failing to file required adverse incident reports for one resident.
Class 3A0165RISK MGMT & QA; ADVERSE INCIDENT REPORT
14 Dec 2018Complaint
14 Dec 2018Complaint
Found no deficiencies. The previous deficiencies were corrected.
Class 3A0165RISK MGMT & QA; ADVERSE INCIDENT REPORT
14 Dec 2018
14 Dec 2018
Found no new deficiencies and noted that prior deficiencies were corrected.
14 Dec 2018Monitor
14 Dec 2018Monitor
Found no deficiencies.
19 Sept 2018Complaint
19 Sept 2018Complaint
Investigated a complaint and found significant safety deficiencies related to bed rail use and living environment hazards, including gaps between rails and mattresses and other physical hazards.
Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
Class 3A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
19 Sept 2018Monitor
19 Sept 2018Monitor
Identified deficiencies in ECC service planning, nursing services, and recordkeeping, indicating incomplete service plans, unlicensed nursing assessments, and missing progress notes for ECC residents.
Class 3AE206ECC - SERVICE PLANS
Class 3AE207ECC - SERVICES
Class 3AE208ECC - RECORDS
30 Mar 2018Complaint
30 Mar 2018Complaint
Investigated a complaint; the deficiency was corrected as of 3/30/18.
19 Mar 2018Monitor
19 Mar 2018Monitor
Found no deficiencies during an unannounced extended congregate care survey.
31 Jan 2018Complaint
31 Jan 2018Complaint
Identified deficiencies in record-keeping related to admissions and discharges; the log did not consistently document all required data.
Class 3A0160RECORDS - FACILITY
05 Dec 2017Monitor
05 Dec 2017Monitor
Investigated an unannounced survey and found no deficiencies.
05 Dec 2017Complaint
05 Dec 2017Complaint
Found no deficiencies during the follow-up visit. Previous deficiencies were corrected and no new deficiencies were identified.
03 Nov 2017Complaint
03 Nov 2017Complaint
Investigated a complaint and found deficiencies in monitoring continued residency for a resident with a pressure ulcer and the handling of discharge when improvement did not occur within 30 days.
Class 2A0010ADMISSIONS - CONTINUED RESIDENCY
Class 2A0011ADMISSIONS - DISCHARGE
Class 2AE204ECC - ADMISSIONS & CONTINUED RESIDENCY
22 Sept 2017Standard
22 Sept 2017Standard
Found a deficiency that was corrected as of 9/22/17.
02 Aug 2017Standard
02 Aug 2017Standard
Determined a deficiency where one staff member did not receive the required training, including elopement, emergency preparedness, and resident rights, with orientation attendance noted as lacking.
Class 3A0081TRAINING - STAFF IN-SERVICE
26 Apr 2017Complaint
26 Apr 2017Complaint
Investigated a complaint and found no deficiencies.
01 Feb 2017Complaint
01 Feb 2017Complaint
Found no deficiencies. The three allegations were unsubstantiated.
09 Nov 2016Monitor
09 Nov 2016Monitor
Identified deficiencies: two ECC service plans were not completed quarterly with signatures, and a staff background screening was not current.
09 Nov 2016Complaint
09 Nov 2016Complaint
Identified a deficiency in maintaining a clean and homelike environment; carpet in the dining area was heavily soiled with trip hazards and replacement was not completed.
06 Sept 2016Monitor
06 Sept 2016Monitor
Found deficiencies related to ECC service plan development not completed within 14 days and missing current Level II background screening for staff.
Class 3AE206ECC - SERVICE PLANS
Class 4AZ815BACKGROUND SCREENING; PROHIBITED OFFENSES
11 Aug 2016Complaint
11 Aug 2016Complaint
Found environmental issues from a prior complaint were not corrected, with damaged furniture and dirty carpeting in several areas.
19 May 2016Complaint
19 May 2016Complaint
Found deficiency in the physical environment where furniture and flooring were not in good condition.
Class 3A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
23 Feb 2016
23 Feb 2016
Verified the previously cited deficiency was corrected as of 2016-02-23.
08 Feb 2016Monitor
08 Feb 2016Monitor
Found that one resident receiving Extended Congregate Care did not have an annual health assessment on file.
Class 4AE205ECC - HEALTH ASSESSMENT
08 Feb 2016Complaint
08 Feb 2016Complaint
Verified that all previously cited deficiencies were corrected.
21 Dec 2015Complaint
21 Dec 2015Complaint
Found deficiencies in medication administration, storage, and disposal, with improper handling and incomplete documentation affecting multiple residents.
Class 3A0053MEDICATION - ADMINISTRATION
Class 3A0054MEDICATION - RECORDS
Class 3A0055MEDICATION - STORAGE AND DISPOSAL
08 Oct 2015Complaint
08 Oct 2015Complaint
Concluded that previously cited deficiencies were corrected during the follow-up visit; no deficiencies were found.
08 Oct 2015Standard
08 Oct 2015Standard
Investigated an unannounced follow-up survey conducted on 10/08/2015 and found no deficiencies.
11 Aug 2015Standard
11 Aug 2015Standard
Identified deficiencies in resident care activities, rights procedures, food service, staff training, and background checks, with gaps in service planning and administration.
Class 3A0028RESIDENT CARE - ACTIVITIES OF DAILY LIVING
Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
Class 3A0053MEDICATION - ADMINISTRATION
Class 3A0081TRAINING - STAFF IN-SERVICE
Class 3A0092FOOD SERVICE - GENERAL RESPONSIBILITIES
Class 3A0093FOOD SERVICE - DIETARY STANDARDS
Class 3A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
Class 3AE204ECC - ADMISSIONS & CONTINUED RESIDENCY
Class 4AE206ECC - SERVICE PLANS
Class 3AE207ECC - SERVICES
Class 3AE208ECC - RECORDS
Class 4AZ815BACKGROUND SCREENING; PROHIBITED OFFENSES
11 Aug 2015Complaint
11 Aug 2015Complaint
Identified deficiencies in supervision, resident rights procedures, staff training, and food service practices during a state survey.
Class 3A0025RESIDENT CARE - SUPERVISION
Class 3AN276LNS - NURSING SERVICES
11 Jun 2015Complaint
11 Jun 2015Complaint
Verified that deficiencies identified in the previous complaint survey were cleared during an unannounced revisit.
23 Mar 2015Complaint
23 Mar 2015Complaint
Found deficiencies in notifying about termination of residency and in reporting behavior changes and medication refusals.
Class 3A0011ADMISSIONS - DISCHARGE
Class 3A0053MEDICATION - ADMINISTRATION
23 Mar 2015Complaint
23 Mar 2015Complaint
Concluded that previously cited deficiencies were corrected during a follow-up visit.
Class 3A0011ADMISSIONS - DISCHARGE
Class 3A0053MEDICATION - ADMINISTRATION
23 Mar 2015Monitor
23 Mar 2015Monitor
Concluded no deficiencies were cited following the survey.
12 Feb 2015Complaint
12 Feb 2015Complaint
Identified deficiencies in supervising residents and in rights and facility procedures that affected residents.
Class 2A0025RESIDENT CARE - SUPERVISION
Class 2A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
03 Dec 2014Monitor
03 Dec 2014Monitor
Determined no deficiencies were found during the survey conducted on 2014-12-03; compliance was confirmed.
03 Dec 2014Complaint
03 Dec 2014Complaint
Investigated a complaint and found no deficiencies.
05 Aug 2014Monitor
05 Aug 2014Monitor
Found no deficiencies after an unannounced survey conducted on August 5, 2014.
05 Aug 2014Monitor
05 Aug 2014Monitor
Found no deficiencies after an unannounced follow-up visit; prior citations were substantially improved.
04 Jun 2014Monitor
04 Jun 2014Monitor
Identified deficiencies in ECC service planning and nursing documentation for a resident, including failure to provide or document a wrist brace as ordered.
Class 3AE206ECC - SERVICE PLANS
Class 3AE207ECC - SERVICES
Class 3AE208ECC - RECORDS
26 Mar 2014Monitor
26 Mar 2014Monitor
Concluded that there were no deficiencies cited after the ECC survey.
26 Mar 2014Expansion
26 Mar 2014Expansion
Investigated capacity increase survey; found no deficiencies and approved the requested capacity.
26 Nov 2013Complaint
26 Nov 2013Complaint
Investigated a complaint survey; four allegations unsubstantiated and no citations issued.
26 Nov 2013Monitor
26 Nov 2013Monitor
Found no deficiencies cited during the Extended Congregate Care capacity increase survey.
15 Oct 2013Complaint
15 Oct 2013Complaint
Found no deficiencies cited following a complaint survey revisit. Previously cited deficiencies were found corrected on the day of the revisit.
15 Oct 2013Monitor
15 Oct 2013Monitor
Investigated an ECC survey and found no deficiencies cited.
11 Sept 2013Complaint
11 Sept 2013Complaint
Identified a deficiency in records-keeping: grievances from a resident's family were not documented, leading to a 45-day discharge notice.
Class 3A0160RECORDS - FACILITY
11 Sept 2013Standard
11 Sept 2013Standard
Found no deficiencies cited during the Biennial survey conducted from 9/10/2013 to 9/11/2013.
29 May 2013Complaint
29 May 2013Complaint
Investigated a complaint survey and found no deficiencies cited.
29 May 2013Monitor
29 May 2013Monitor
Cleared all prior deficiencies from the ECC survey conducted May 29, 2013. No new deficiencies were cited.
29 May 2013Monitor
29 May 2013Monitor
Found no deficiencies cited after an unannounced LNS and ECC survey conducted May 29, 2013.
26 Feb 2013Monitor
26 Feb 2013Monitor
Found deficiencies in health assessments for ECC residents; annual health assessments were not performed for two residents.
Class 3AE205ECC - HEALTH ASSESSMENT
06 Dec 2012Complaint
06 Dec 2012Complaint
Concluded that all deficiencies were cleared during the complaint revisit.
06 Dec 2012Monitor
06 Dec 2012Monitor
Concluded no deficiencies were identified during the December 6, 2012 extended congregate care survey.
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of Best Care Senior Living at Punta Gorda. The information above has not been verified or approved by the owner or operator. For exact information, please contact Best Care Senior Living at Punta Gorda directly. There is no cost for this service. We are compensated by the community you select.
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