Dedicated staff members praised for going beyond routine duties
Positive overall impression from one reviewer
Cons
Inconsistent resident supervision and dementia-related safety controls
Gaps in personal-care follow-through and clinical responsiveness
Housekeeping, odor-control, and room-cleanliness concerns
Building and bathroom maintenance deficiencies
Weak fire-safety equipment upkeep and work-area precautions
Inconsistent dining quality and support for residents with eating difficulties
Staff availability and visibility concerns
Administrative communication and transition-support concerns
Summary of reviews
Reviews give a mixed but predominantly critical picture of care at Courtyard Retirement Center. One family described concerns about a resident’s personal-care routine, room conditions, and reported poor intake and ongoing gastrointestinal symptoms. Other accounts raise concerns about supervision, including residents being outside without adequate assistance and a family’s report that a resident with dementia left the facility repeatedly. These accounts suggest potential gaps in supervision, follow-through, and response to residents’ needs, although one family also emphasized that individual staff members went beyond their usual duties.
Feedback about staff is sharply mixed. A short review praised the workers, and another reviewer specifically recognized staff members for their efforts. In contrast, other reviews raised concerns about staff availability, communication, and interactions. One visitor said it was difficult to locate staff on arrival. Dining feedback was negative in one review, while another account described a resident having difficulty eating; the reviews provide little detail about menus or meal variety.
Facility-related concerns include room and common-area cleanliness, persistent odors, and reported moisture or mold conditions. Reviewers also described bathroom and room-maintenance problems, building work underway without clear warnings for residents, and concerns about upkeep of fire and smoke detectors. One account raised concerns about access control, including an accessible medication area. No reviews provide meaningful information about activities, programming, or social engagement beyond general comments about the residents.
Management feedback includes one family’s account of delays and difficulty coordinating a move, transferring belongings, and obtaining benefit-related paperwork. This is an individual account rather than a pattern established across the reviews. Overall, the central themes are inconsistent supervision and personal-care support, facility upkeep and safety concerns, and uneven staff and management experiences, alongside limited positive feedback about individual workers and residents.
Reviews written on Mirador
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Location
Courtyard Retirement Center is located at 26455 Rampart Blvd, Punta Gorda, FL, 33983.
People often ask...
Courtyard Retirement Center offers assisted living.
There are 4 photos of Courtyard Retirement Center on Mirador.
The full address for this community is 26455 Rampart Blvd, Punta Gorda, FL 33983.
No, Courtyard Retirement Center does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In Florida, the Agency for Health Care Administration (AHCA) licenses assisted living facilities and publishes the results of its standard, complaint, and monitoring inspections.
Investigated a complaint; deficiencies were corrected during the survey.
22 Jul 2026Complaint
22 Jul 2026Complaint
Found no deficiencies identified during a complaint investigation conducted on 7/21/22 through 7/22/26.
22 Apr 2026Complaint
22 Apr 2026Complaint
Identified deficiencies in maintaining a clean, odor-free living environment and privacy during use of commodes, with persistent foul odors affecting multiple rooms and inadequate cleaning.
Class 3A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
04 Nov 2025Complaint
04 Nov 2025Complaint
Found no deficiencies at the time of the survey.
07 Jul 2025Standard
07 Jul 2025Standard
Investigated a follow-up survey and found no deficiencies. Previous deficiencies were corrected and no new deficiencies were identified.
12 May 2025Standard
12 May 2025Standard
Identified deficiencies in medication management, including inaccurate and incomplete medication administration records and documentation of medications given.
Class 3A0008ADMISSIONS - HEALTH ASSESSMENT
Class 2A0054MEDICATION - RECORDS
Class 2A0056MEDICATION - LABELING AND ORDERS
Class 3A0093FOOD SERVICE - DIETARY STANDARDS
Class 3A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
Class 3CZ875ALZHEIMER DISEASE/DEMENTIA; TRAINING
15 Jan 2025Complaint
15 Jan 2025Complaint
Investigated an unannounced complaint survey. The three complaints were substantiated without deficient practice; no deficiencies were found.
10 May 2024Standard
10 May 2024Standard
Investigated deficiencies and conducted a second follow-up by desk review; the deficiencies were corrected as of 3/27/2024.
06 Mar 2024Complaint
06 Mar 2024Complaint
Determined the complaint was substantiated without citation and found no deficiencies.
06 Mar 2024Standard
06 Mar 2024Standard
Identified deficiencies in resident rights and the facility’s safety measures, including privacy and access to communications, and found the living environment not consistently maintained in a safe condition.
09 Jan 2024Standard
09 Jan 2024Standard
Investigated concerns identified in several deficiencies related to health assessments, resident activities, medication handling, and resident rights. Found multiple areas where regulatory requirements were not fully met.
Class 3A0008ADMISSIONS - HEALTH ASSESSMENT
Class 3A0026RESIDENT CARE - SOCIAL & LEISURE ACTIVITIES
Class 2A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
Class 3A0034ASSISTIVE DEVICES
Class 2A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
Class 3A0055MEDICATION - STORAGE AND DISPOSAL
Class 2A0093FOOD SERVICE - DIETARY STANDARDS
Class 3A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
26 Sept 2022Complaint
26 Sept 2022Complaint
Found no deficiencies.
28 Mar 2022Standard
28 Mar 2022Standard
Concluded no deficiencies identified after an unannounced third revisit survey.
CZ000INITIAL COMMENTS
28 Mar 2022Complaint
28 Mar 2022Complaint
Investigated an unannounced complaint survey; one complaint was substantiated without citation and another was unsubstantiated, with no deficiencies found.
09 Sept 2021Standard
09 Sept 2021Standard
Investigated found multiple deficiencies in care practices, including inadequate supervision and safety measures, with documented elopements and failures in required reporting. Evidence showed ongoing non-compliance across several resident-care standards.
09 Sept 2021Complaint
09 Sept 2021Complaint
Investigated a complaint survey that substantiated deficiencies across multiple complaints during a follow-up and related activities.
27 Apr 2021Complaint
27 Apr 2021Complaint
Found continuing non-compliance after substantiated complaints from an unannounced survey.
27 Apr 2021Standard
27 Apr 2021Standard
Identified deficiencies in background screening and staff eligibility, along with violations related to resident rights and staff training.
14 Jan 2021Standard
14 Jan 2021Standard
Investigated multiple deficiencies related to background screening, staff qualifications, and resident care practices, with extensive findings and documentation gaps across records and procedures.
Class 3A0025RESIDENT CARE - SUPERVISION
Class 2A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
Class 3A0081TRAINING - STAFF IN-SERVICE
Class 3A0082TRAINING - HIV/AIDS
Class 3A0090TRAINING - DO NOT RESUSCITATE ORDERS
Class 3A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
Class 2A0165RISK MGMT & QA; ADVERSE INCIDENT REPORT
CZ814BACKGROUND SCREENING CLEARINGHOUSE
CZ815BACKGROUND SCREENING; PROHIBITED OFFENSES
27 Aug 2020Complaint
27 Aug 2020Complaint
Investigated the unannounced complaint survey and focused infection control visit; found no deficiencies.
24 Apr 2020Complaint
24 Apr 2020Complaint
Concluded that the previously cited deficiencies were corrected as of 04/24/2020.
21 Jan 2020Complaint
21 Jan 2020Complaint
The regulator found deficiencies related to residents' rights and the administration of medications, including how scheduled medications were handled and the documentation of grievances. Several pages documented ongoing concerns about resident care and compliance with rules.
Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
Class 3A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
10 Jan 2020Complaint
10 Jan 2020Complaint
Concluded that the deficiency cited in the prior complaint survey was corrected as of 12/1/19 after a follow-up desk review.
21 Oct 2019Complaint
21 Oct 2019Complaint
Identified deficiencies in medication labeling and orders, with incomplete documentation of medication administration records.
Class 3A0056MEDICATION - LABELING AND ORDERS
02 May 2019Complaint
02 May 2019Complaint
Concluded the prior deficiency was corrected and no new deficiencies were identified during the follow-up visit.
07 Mar 2019Complaint
07 Mar 2019Complaint
Investigated a complaint and found a deficiency in maintaining a clean and safe living environment, with observable unsanitary conditions and housekeeping concerns.
Class 3A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
07 Mar 2019Monitor
07 Mar 2019Monitor
Found no deficiencies during an unannounced emergency power plan monitoring survey.
03 Oct 2018Complaint
03 Oct 2018Complaint
Investigated a complaint survey and found no deficiencies.
27 Jun 2018Complaint
27 Jun 2018Complaint
Found no deficiencies after an unannounced revisit; prior deficiencies were corrected.
27 Jun 2018Complaint
27 Jun 2018Complaint
Found no deficiencies.
27 Jun 2018Standard
27 Jun 2018Standard
Found no deficiencies. A follow-up confirmed prior deficiencies were corrected and no new deficiencies identified.
09 Apr 2018Complaint
09 Apr 2018Complaint
Found deficiencies in laundry operations and vent maintenance, including untrained staff, no formal cleaning schedule, and no documentation of vent cleaning.
Class 2A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
27 Mar 2018Standard
27 Mar 2018Standard
Found deficiencies in resident health assessments, staff training documentation, food service oversight, and the living environment.
Class 3A0008ADMISSIONS - HEALTH ASSESSMENT
Class 3A0078STAFFING STANDARDS - STAFF
Class 3A0092FOOD SERVICE - GENERAL RESPONSIBILITIES
Class 4A0093FOOD SERVICE - DIETARY STANDARDS
Class 3A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
27 Mar 2018Complaint
27 Mar 2018Complaint
Investigated an unannounced complaint survey; found no deficiencies at the time of the visit.
20 Dec 2017Complaint
20 Dec 2017Complaint
Found no deficiencies during the visit.
23 May 2017Complaint
23 May 2017Complaint
Investigated an unannounced complaint survey; found the allegation not substantiated and no deficiencies were found.
14 Sept 2016Complaint
14 Sept 2016Complaint
Investigated an unannounced complaint; there was one allegation and no deficiencies were found during the visit.
14 Sept 2016Complaint
14 Sept 2016Complaint
Found no deficiencies; prior deficiencies were corrected.
14 Sept 2016Standard
14 Sept 2016Standard
Verified that previously cited deficiencies were corrected and no new deficiencies were identified.
28 Jun 2016Complaint
28 Jun 2016Complaint
Identified deficiencies in supervising daily living activities and in keeping staff records accessible at the licensee's address. One resident did not receive supervision/assistance as needed with daily living activities.
Class 3A0028RESIDENT CARE - ACTIVITIES OF DAILY LIVING
Class 3A0161RECORDS - STAFF
28 Jun 2016Standard
28 Jun 2016Standard
Identified several deficiencies in health assessments, care arrangements, contract compliance, safety, and background screening.
Class 3A0027RESIDENT CARE - ARRANGEMENT FOR HEALTH CARE
03 May 2016Standard
03 May 2016Standard
Identified multiple deficiencies in resident activities, safety of living environment, and staff records with several Class III findings.
Class 3A0008ADMISSIONS - HEALTH ASSESSMENT
Class 3A0009ADMISSIONS - ADMISSION PACKAGE
Class 3A0025RESIDENT CARE - SUPERVISION
Class 3A0026RESIDENT CARE - SOCIAL & LEISURE ACTIVITIES
Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
Class 3A0078STAFFING STANDARDS - STAFF
Class 3A0085TRAINING - NUTRITION & FOOD SERVICE
Class 3A0090TRAINING - DO NOT RESUSCITATE ORDERS
Class 4A0091TRAINING - DOCUMENTATION & MONITORING
Class 3A0093FOOD SERVICE - DIETARY STANDARDS
Class 3A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
Class 3A0161RECORDS - STAFF
Class 3A0167RESIDENT CONTRACTS
Class 4AZ813RESULTS OF SCREENING & NOTIFICATION IN FILE
Class 4AZ814BACKGROUND SCREENING CLEARINGHOUSE
Class 4AZ816BACKGROUND SCREENING-COMPLIANCE ATTESTATION
08 Jan 2016Complaint
08 Jan 2016Complaint
Investigated the cited deficiencies and found them corrected on January 8, 2016.
03 Dec 2015Complaint
03 Dec 2015Complaint
Identified a deficiency in background screenings for two staff members out of seven employee records reviewed.
Class 4AZ816BACKGROUND SCREENING-COMPLIANCE ATTESTATION
22 Apr 2015Complaint
22 Apr 2015Complaint
Found no deficiencies. The single allegation described in the complaint.
10 Sept 2014Standard
10 Sept 2014Standard
Verified the previously cited deficiencies were corrected on a follow-up visit; no deficiencies were identified.
10 Sept 2014Complaint
10 Sept 2014Complaint
Found no deficiencies during a follow-up visit after a prior complaint.
15 Jul 2014Complaint
15 Jul 2014Complaint
Identified inadequate supervision of one resident, leading to multiple incidents and injuries over the past seven months.
Class 3A0025RESIDENT CARE - SUPERVISION
15 Jul 2014Standard
15 Jul 2014Standard
Identified deficiencies in food service sanitation, dietary standards, and maintenance of a clean living environment during a biennial survey.
Class 3A0092FOOD SERVICE - GENERAL RESPONSIBILITIES
Class 3A0093FOOD SERVICE - DIETARY STANDARDS
Class 3A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
05 Jun 2014Complaint
05 Jun 2014Complaint
Concluded that previously cited deficiencies were corrected on the day of the revisit; no new deficiencies were found.
20 Feb 2014Complaint
20 Feb 2014Complaint
Identified deficiencies in supervision, resident rights procedures, and medication management, including inadequate staffing, improper labeling, and incomplete medication records.
Class 3A0025RESIDENT CARE - SUPERVISION
Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
Class 3A0054MEDICATION - RECORDS
Class 3A0056MEDICATION - LABELING AND ORDERS
26 Dec 2013Complaint
26 Dec 2013Complaint
Investigated a complaint; found no deficiencies cited.
02 Oct 2013Complaint
02 Oct 2013Complaint
Investigated a complaint and found no deficiencies. No citations were issued.
23 Apr 2013Complaint
23 Apr 2013Complaint
Investigated the follow-up after an unannounced complaint survey and found that all prior citations were substantially corrected. No deficiencies were cited during this visit.
23 Apr 2013Standard
23 Apr 2013Standard
Found that previously cited deficiencies were corrected, and no other deficiencies were identified.
23 Apr 2013Complaint
23 Apr 2013Complaint
Investigated a complaint; found no deficiencies.
10 Jan 2013Complaint
10 Jan 2013Complaint
Investigated a complaint and found deficiencies in resident care, specifically lack of toileting assistance and inadequate management of incontinence.
Class 3A0028RESIDENT CARE - ACTIVITIES OF DAILY LIVING
10 Jan 2013Standard
10 Jan 2013Standard
Investigated a deficiency related to medication self-administration; unlicensed staff were observed preparing medications in the hallway and not reading labels or informing residents which medications were given, prompting corrective actions including pharmacist oversight.
10 Oct 2012Standard
10 Oct 2012Standard
Detected deficiencies in resident rights and medication management during a follow-up review, with observations of unsafe medication handling and related practices.
Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
10 Oct 2012Complaint
10 Oct 2012Complaint
Investigated a complaint survey and found no deficiencies.
14 Aug 2012Standard
14 Aug 2012Standard
Found deficiencies including unlicensed operation and issues with assisting residents with self-administered medications.
Class 3A0050MEDICATION - SELF ADMINISTERED MEDICATIONS
Class 3A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
Class 3AZ827UNLICENSED ACTIVITY
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Mirador Living is not affiliated with the owner or operator(s) of Courtyard Retirement Center. The information above has not been verified or approved by the owner or operator. For exact information, please contact Courtyard Retirement Center directly. There is no cost for this service. We are compensated by the community you select.
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