Pricing ranges from
    $4,538 – 5,899/month

    Palms Edge Assisted Living & Memory Care

    4201 Leo Lane, Riviera Beach, FL, 33410
    3.8 · 8 reviews
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    3.0

    Caring staff, but operational issues

    I spent nearly three years connected to this place. The staff are kind, professional and truly compassionate - they kept the place neat, went above and beyond, and made residents feel well cared for, which gave our family real relief. That said, scheduling is inconvenient (no Saturday tours), staff retention and communication are weak, meals are often late, medication and grooming issues occurred, and the dining room felt crowded and depressing. I would recommend here for the caring staff and clean facility, but expect operational problems that need attention.

    Pricing

    $4,538+/moSemi-privateAssisted Living
    $5,445+/mo1 BedroomAssisted Living
    $5,899+/moStudioAssisted Living

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.75 · 8 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.2
    • Staff

      4.4
    • Meals

      2.0
    • Amenities

      2.0
    • Value

      3.8

    Pros

    • Compassionate and caring staff
    • Clean facilities
    • Competent and knowledgeable caregivers
    • Resident-focused care
    • Friendly, polite and fun staff
    • Staff who go above and beyond (e.g., enabling FaceTime)
    • Happy residents and grateful families
    • Well-run operation (per several reviews)
    • Long-term positive experience (nearly 3 years reported)
    • Emotional relief for families

    Cons

    • Poor staff retention
    • Inconsistent staff behavior and some staff avoid residents
    • Meals served late
    • Medication mistakes reported
    • Insufficient grooming/hygiene assistance
    • Poor communication between aides and other staff
    • Crowded, depressing dining room atmosphere
    • Inconvenient scheduling and no Saturday tours
    • Mixed impressions of management; director perceived as talkative but not always effective
    • Some reviewers report an overall poor impression ('Dump facility')
    • At least one report of a resident passing after a short stay (raises concerns for outcomes)

    Summary review

    Overall impression: The reviews for Palms Edge Assisted Living & Memory Care are mixed, with a substantial number of reviewers praising the staff and facility, while a smaller but significant number raise serious concerns about care consistency and operations. Many families and residents describe compassionate, competent caregivers, a clean environment, and a resident-focused culture that provided relief and gratitude to families. Conversely, other reviewers report operational and care delivery problems — notably staff retention, communication breakdowns, late meals, medication errors, and inadequate grooming assistance — that create safety and quality-of-care concerns.

    Care quality and staff behavior: The most frequently mentioned positive theme is the compassion and dedication of individual staff members. Multiple reviews highlight staff who are knowledgeable, kind, and willing to go above and beyond (for example enabling FaceTime and providing exceptional emotional support). Some reviewers describe the facility as well-run, with professional and tender care demonstrated over a long period (one reviewer cited nearly three years of good care). However, these positive experiences are contrasted by reports of inconsistent staff behavior. Specific complaints include aides who avoid residents, poor coordination and communication among staff, and reports of medication being administered incorrectly. Poor staff retention was called out explicitly, which could help explain variability in care and communication problems. Several reviewers also noted inadequate grooming and hygiene assistance for residents, an important day-to-day care gap.

    Facilities, dining, and atmosphere: The physical environment receives mostly positive comments about cleanliness and neatness — reviewers repeatedly call the facility clean and well-maintained. At the same time, the dining experience is singled out negatively: the dining room was described as crowded and depressing by some reviewers, and meals being late was mentioned as a recurring operational issue. These dining-related concerns affect residents’ quality of life and contribute to a less cheerful atmosphere despite otherwise clean and orderly facilities.

    Management, operations, and scheduling: Reviews about management are mixed. Some describe the facility as well-managed and direct, with staff who are polite and efficient. Others criticize leadership, with one reviewer saying the "director talks a good talk," implying a gap between presentation and reality. Scheduling issues were mentioned (inconvenient tour hours, specifically no Saturday tours), and at least one reviewer used strong negative language about the facility overall. These operational inconsistencies — from tour availability to meal timing and staff turnover — suggest uneven administrative performance.

    Serious concerns and isolated negative outcomes: Beyond dissatisfaction with service elements, reviewers reported more serious issues that warrant attention. Medication mistakes and insufficient hygiene assistance are concrete safety concerns. One reviewer reported that a resident (the reviewer's mother) passed away after a short stay; however, that same reviewer also praised staff for compassionate actions such as enabling family contact and providing extraordinary care during the end-of-life period. The coexistence of highly compassionate individual staff actions and systemic gaps (communication, staffing, meal service, medication) is a notable pattern.

    Overall assessment and patterns: The dominant pattern is variability. Many families find Palms Edge to be a clean, caring, and well-run place where staff are compassionate and skilled; these reviewers would recommend the facility and express gratitude. Simultaneously, a non-trivial minority reports operational failures and lapses in basic care that could affect resident safety and quality of life. These negative reports focus on staffing stability, communication between aides and management, meal timing and dining atmosphere, medication administration, and day-to-day grooming assistance. The mixed nature of reviews suggests that experiences can differ substantially depending on staffing at the time, specific caregiver assignments, and individual resident needs.

    If you are evaluating Palms Edge: weigh the strong positive testimonials about individual caregivers and cleanliness against the operational and safety concerns reported by other families. Ask specific, targeted questions during a visit — for example about staff turnover rates, medication administration protocols, grooming schedules, dining staffing and meal timing, and how the facility coordinates care between aides and nurses. Because some reviewers reported scheduling difficulties for tours, confirm tour availability in advance. The reviews indicate that you may find excellent, compassionate care there, but also that you should verify consistency and safeguards for medication, hygiene, and meal service before making a placement decision.

    Location

    Map showing location of Palms Edge Assisted Living & Memory Care

    About Palms Edge Assisted Living & Memory Care

    Palms Edge Assisted Living & Memory Care sits in Palm Beach Gardens, FL, and has a 65-bed capacity for both assisted living and memory care residents, so what you get here is a place where people get help with daily tasks like bathing, dressing, and taking medicine, but they don't lose their independence or dignity since the staff is kind, respectful, and actually trained in caring for people with dementia, Alzheimer's, and other memory problems. The setup features a clear, easy-to-navigate building layout and a memory care section in a separate, secure building-doors have keypad entries, security cameras watch the courtyards and porches, and wander prevention technology keeps people safe, which helps reduce confusion and anxiety for those who might get disoriented or try to leave the property. There are private or semi-private rooms, including studio options, with spaces that have private bathrooms, wheelchair-accessible showers, and emergency call systems in each unit, so if anyone needs help, staff is close by all day and all night.

    The community has a strong routine, planning group and personal activities tailored for residents' individual needs, so you'll see things like fitness classes, movie nights, music, games, art, religious devotions, outings, and programs meant to keep minds sharp, which becomes extra important for memory care folks since the activities aim to lessen anxiety and confusion. Meals get prepared on site three times a day, snacks are always around, and there are kosher meals for those who want them, plus an on-site beautician and barber shop, housekeeping, laundry, linen changes, wireless internet, TV, and lounge and game rooms to keep things comfortable. You'll notice a friendly feel among both staff and residents, and families have left good reviews saying the staff is helpful, caring, and cheerful most days. Nurses, therapists, and other healthcare professionals visit for medical care, and there's a nurse on staff along with a doctor on call, so medical help isn't far away.

    Residents who need help moving around or using walkers, need diabetic care with insulin shots, or have behavioral challenges can get special support. Experienced staff can use one-person or two-person lifts, manage incontinence, and handle medication set-up and reminders. Transportation to doctor visits within 20 miles is free, but there's a charge if people need to go farther, and property parking is available for residents with their own cars. The facility sits near bus lines, pharmacies, parks, and coffee shops, making visits and outings simple. It also offers hospice and aging-in-place, so seniors don't have to move if their needs change. Pricing for rooms varies; a studio averages about $4,950, and a semi-private is about $3,650, but those numbers can change. All in all, Palms Edge is a secure community that values safety, independence, and a home-like feeling while meeting a wide range of care needs as people age.

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