The Ponce Therapy Care Center

    1999 Old Moultrie Rd, Saint Augustine, FL, 32086
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Inconsistent care; dangerous communication failures

    I had a wildly mixed experience. The building was clean, updated, therapy (PT/OT/speech) and some nurses/CNAs were excellent and very caring, and activities kept residents engaged. But communication was terrible-phones and calls often unanswered, staff rude or unresponsive, and management unhelpful at times. I witnessed understaffing, missed/incorrect meds, safety lapses (falls, injury, infection outbreaks), neglect (left in soiled sheets, no bathroom/water assistance), and missing belongings. A few staff members went above and beyond, but overall the inconsistent, sometimes dangerous care means I would only trust this place with constant advocacy or avoid it.

    Pricing

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.30 · 104 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.1
    • Staff

      3.4
    • Meals

      2.7
    • Amenities

      3.1
    • Value

      1.0

    Location

    Map showing location of The Ponce Therapy Care Center

    About The Ponce Therapy Care Center

    The Ponce Therapy Care Center sits on Old Moultrie Road in South St. Augustine, Florida. That place has skilled nurses, therapists, and a support team who watch over residents 24 hours a day, all week. Folks there can get help for many needs, including skilled nursing, memory care, rehabilitation, assisted living, and both short-term rehab and long-term care. There's hospice care, respite care, and even a pathway for people who need help moving from hospital care back to their home or a care setting. The staff set up care that fits each person, making plans right after admission and working as a team with therapists, nurses, and a dedicated care manager.

    They offer therapy for orthopedic, cardiac, and stroke recovery along with lymphedema therapy, and they do all this right on-site in special therapy spaces and a modern rehabilitation gym. If a resident needs physical, occupational, or speech therapy, the team sets up a program to meet those needs. They work closely with Flagler Hospital too, which means residents can get access to more medical centers and services without hassle. The building itself has been updated, so you'll find more natural light, new touches, and a homelike feeling instead of a cold hospital shell, and they keep things cozy and welcoming with comfortable living spaces, landscaped gardens, and activity rooms.

    People can bring their pets since it's pet-friendly, and everyone, including visitors, can use restrooms and parking on the property. There's wheelchair access all around. Folks often see festivals, concerts, and seasonal events there, covering all sorts of music like jazz, bluegrass, blues, country, pop, folk, electronic, and more, which helps keep the community connected and active. The staff lift up community spirit with wellness programs and events meant to help with socializing and recovery. The Ponce Therapy Care Center focuses on compassion, dignity, and respect for every patient, and takes pride in offering a safe and fair place for everyone, meeting federal care standards. The facility holds a 3.1 rating from 54 reviews and tries to provide reliable care, resources for families, and nursing help at every step of aging, including storing and handling medications right. Visitors interested in seeing things up close can take tours or even book special tours, and all the while, the atmosphere stays warm, steady, and focused on comfort and healing.

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