Overall impression: Reviews for Silver Treasures at St. Augustine are predominantly positive but include a notable minority of critical experiences. Many reviewers emphasize a warm, small-community atmosphere with compassionate, responsive staff and a facility that feels clean and well maintained. At the same time, multiple reviews raise concerns about inconsistent staff quality, training, and turnover that appear to create variability in resident experience — particularly in memory care. The pattern is one of strong strengths in community feel, amenities, and management presence, tempered by operational and staffing issues that some families have experienced.
Care quality and staff: A large portion of reviewers praise the staff as warm, loving, compassionate, and respectful — with multiple mentions that staff go "above and beyond" and are responsive to both residents' and families' needs. Several people expressed that the staff create an "extended-family-like" environment and that care met or exceeded expectations, especially in assisted living and dementia support. Named staff (Freddie and Jennifer) received explicit praise, which suggests some standout employees and positive relationships. However, there is a countervailing cluster of reviews describing poor staff quality, language barriers, high turnover, and inadequate training. These critiques also include claims of understaffing and overworking, and assertions of weak hiring practices. Taken together, this indicates generally strong person-centered care for many residents but with inconsistent delivery depending on staffing levels and personnel.
Memory care and assisted living: Assisted living and dementia care receive many positive nods — reviewers called it "fabulous" for assisted living and noted it is "well equipped for dementia care." Families reported relief and gratitude when dementia support was appropriate, and several said the community was the right fit for their loved ones. Conversely, some reviewers explicitly stated they were "not impressed with memory care." This split suggests that memory care quality may be uneven and could depend on timing, individual staff on shift, or recent turnover/training status.
Facilities, amenities, and living options: The physical facility is frequently described as clean, nicely painted, and well maintained, with desirable amenities such as a movie theater, dining area, and pleasant rooms. Independent living is separated from assisted living and memory care, and includes full kitchens — an important detail for residents wanting autonomy. Reviewers appreciated the smaller scale of the community ("not too large") and reported a sense of independence. The availability of different meal plan options and generally positive comments about food reinforce the perception of flexible, resident-centered services.
Activities, dining, and community life: Multiple reviewers highlighted plentiful planned activities (bingo and other events) and good food, which contributes to an active social environment and positive resident engagement. The community size and staff attentiveness were cited as enabling close relationships and individualized attention. These social and recreational features are consistently mentioned among the facility's strengths.
Management, ownership, and pricing: Several reviewers valued that the community is locally owned with hands-on management, describing administrators as supportive and responsive to families. This local ownership appears to translate into peace of mind and a feeling that expectations are met or exceeded. Pricing was described as "fantastic" by at least one reviewer, which may make the community attractive from a cost-value perspective.
Notable patterns and concerns: The dominant themes are consistent strengths in facility upkeep, amenities, independence for residents in independent living, and many instances of highly caring staff and engaged management. The most significant concerns cluster around inconsistent staff performance, training gaps, language barriers, turnover, and potential understaffing. These issues seem particularly impactful in memory care for some families, producing mixed reviews. In short, while many families report very positive experiences with compassionate care, good amenities, and supportive management, prospective residents and families should be aware of variability in staffing and memory care — it would be prudent to ask about current staffing levels, staff training programs, turnover rates, and to tour the memory care unit specifically to confirm it meets expectations.
