Overall sentiment is highly mixed with strong, repeated praise for clinical care—particularly wound care and rehabilitation services—paired with frequent, significant concerns about facility condition, staffing consistency, communication, and administrative issues. A substantial number of reviewers describe clinicians and therapists as excellent, crediting the nursing team, wound care providers, and therapy staff (PT/OT/speech) with measurable recovery outcomes like healing wounds and restoring mobility. Several individual staff and leaders receive specific commendations (Dr. Mazzella, nurses Dee and Sabrina, case manager Scott, admissions director, ED/DON, Activities Director, Joanne, Sidney, and therapist Joel), and many families describe warm, compassionate interactions that made the facility feel like a small, family-like environment.
Care quality and therapy are the most consistently positive themes. Multiple reviewers emphasize phenomenal wound care, effective doctor/nurse interventions that “worked miracles,” and a therapy department that prioritizes recovery and functional gains. Rehab-related activities (therapy gym, walking programs) are repeatedly credited with helping residents return home. Activities programming is regularly praised — frequent events, outings (Rays games, fishing), social opportunities (manicure day, coffee and bingo), and an active Activities Director contribute to resident engagement and a lively atmosphere for many families.
Despite strong clinical praise, recurring negative themes suggest inconsistent operational performance. Numerous reviews describe the physical plant as outdated, depressing, and in need of painting and refurbishment; some reviewers report decorations left up inappropriately and furnishings that feel old. Cleanliness reports are polarized: some families report an odor-free, neat facility, while others describe unpleasant odors, trash on premises, and generally dirty conditions. This variability suggests inconsistent housekeeping standards across shifts or units.
Staffing and communication emerge as major liability areas. Several reviews report CNAs and nurses being overworked, frequent staff turnover or nurses quitting, and periods of understaffing that led to delayed responses for assistance with feeding, toileting, or medication. Poor communication with families, lack of timely updates, missing medication lists, and no name tags or uniforms for staff exacerbate family frustration and, in some cases, appear to have led to clinical errors, ER visits, or hospital readmissions. Specific incidents of discharge without medication and ambulance transfers are cited, and one reviewer noted a disputed $6,000 charge related to discharge/payment.
Safety, privacy, and professionalism concerns are also repeatedly raised. Semi-private rooms with shared bathrooms make privacy difficult for visits; loud TVs and noisy common areas reduce comfort. There are reports of no showers or missed hygiene care, allegations of theft of belongings, language barriers that impede communication, phones in rooms that do not work, and even reports of resident-to-resident misconduct being ignored. Some reviewers describe unprofessional or unfriendly management and staff, and a few strongly negative accounts describe incorrect medication administration or extended neglect.
Dining and dietary responsiveness show mixed results. A number of families praise dietary accommodations (vegetarian options provided quickly) and report good food, while others describe unappetizing meals and dissatisfaction with dining. Administrative responsiveness also varies: some administrators and directors are lauded for being approachable, communicative, and quick to solve issues; others are described as defensive, excuse-making, or unhelpful.
Taken together, the reviews paint a picture of a facility with strong clinical capabilities—especially in nursing wound care and rehabilitation therapy—and an active activities program that many residents and families value. However, those clinical strengths are undermined for some residents by inconsistent facility upkeep, variable housekeeping, staffing shortages, breakdowns in communication, administrative lapses, and several serious isolated incidents (medication problems, discharge disputes, theft, safety/neglect reports). The polarity of experiences (many glowing accounts alongside many severe complaints) suggests uneven performance across units, shifts, or over time, likely influenced by staff turnover and management consistency.
For families considering this facility, the most important considerations are priorities and risk tolerance: if high-quality therapy and wound care and a lively activities program are primary, many reviewers found the facility excellent. If reliable housekeeping, privacy, consistent communication, and absence of administrative or safety issues are crucial, the inconsistent reports and documented serious incidents are important red flags. Prospective families should ask targeted questions about current staffing levels, turnover rates, recent complaints/resolutions, medication reconciliation processes, supervision of semi-private rooms, and how the facility handles grievances and safety incidents. Visiting at different times of day and speaking directly with therapy staff, nursing leadership, and recent family contacts can help clarify whether the positive clinical strengths are consistently supported by stable operations and reliable communication.
