Overall sentiment across the collected reviews is mixed but leans positive: a majority of reviewers describe Oak Tree Manor as a clean, well-managed, small assisted living facility where residents receive compassionate, attentive care and enjoy a pleasant, home-like environment. Recurrent positive themes include exceptional cleanliness, tasty home-cooked meals (often personalized for dietary needs), safe and accessible rooms, an engaging activity program (music, exercise classes, walks, pet therapy), and visible, hands-on leadership. Several reviewers explicitly name the facility’s director or owner (Kris G. and Chris/Chris Gibree) as committed and hardworking, crediting them with strong oversight and a family-oriented culture. Multiple families report clear improvements in their loved ones’ quality of life and strong state inspection ratings are cited as corroborating evidence of the facility’s overall performance.
Care quality and staff: Many reviewers emphasize compassionate, individualized care. Comments mention staff who "treat residents like family," attentiveness to health and safety, dementia care capability, and clear communication with families about health issues. Several reviewers highlight that residents are well-fed, engaged, and not ignored. However, a notable pattern is inconsistency in staff behavior — while many staff members are described as kind and going out of their way to help, some reviewers report rude or impatient staff, poor bedside patience, and occasional disrespectful interactions. This variability suggests that quality of interpersonal care can depend on which staff members are on duty or involved in a particular resident’s care.
Facilities, dining, and activities: Facility-related praise is one of the strongest and most consistent themes. Oak Tree Manor is repeatedly described as spotless, odor-free, and well-maintained with bright dining areas, a pleasant veranda, and accessible rooms equipped with grab bars and assistive devices. Dining receives frequent commendation for being home-cooked, tasty, and accommodating of dietary needs, with some reviewers noting extras like smoothies. Activities are highlighted as varied and enjoyable (music programs, lessons, walks, exercise), with pet therapy mentioned as a positive addition. Reviewers commonly attribute residents’ happiness and improved quality of life to this combination of environment, nutrition, and programming.
Management and administrative concerns: Most reviewers praise the management and ownership for being engaged, detail-oriented, and exceptionally committed; many single Oak Tree Manor out as the best option in the area. That said, there is a cluster of serious negative reports that must be weighed carefully. Several reviewers allege abrupt evictions without notice, threats toward family members’ loved ones, billing disputes (including claims of being owed or owing significant sums), and in a few reports, extremely serious accusations such as physical assault by management and claims that residents were held against their will or subjected to extortion-like behavior. These allegations are not majority views but are severe and recurring enough that they represent an important pattern of concern. Other administrative complaints include poor phone/customer service experiences and occasional perceived excessive strictness from leadership.
Patterns and recommendations: The overall picture is of a facility that, for many families, delivers high-quality, compassionate care in a clean, well-run environment with good activities and dining. Yet the presence of multiple, strongly worded negative reviews — especially relating to billing, abrupt discharges, and alleged abusive behavior by management — introduces a clear risk signal. Prospective families should take the positive consensus about cleanliness, food, activities, and engaged leadership into account, while also performing careful due diligence: visit multiple times, meet direct-care staff, ask for references from current families, review the contract and billing policies closely, verify state inspection reports, and inquire about complaint resolution and discharge/eviction policies. Because staff behavior appears inconsistent across shifts and because some reviewers report troubling administrative incidents, prospective residents and families should seek clear written assurances about care plans, communication practices, and financial procedures before committing.
In summary, Oak Tree Manor receives frequent praise for its caregiving, cleanliness, food, and activities and is recommended by many families; however, a minority of reviews report very serious problems involving management conduct and billing. Those positive aspects make it worth considering, but the severity of the negative allegations means families should investigate thoroughly and confirm protections and policies in writing prior to placement.
