Best Care Senior Living at St. Pete

    1001 9th St N, St. Petersburg, FL, 33701
    4.1 · 17 reviews
    • Assisted living
    AnonymousLoved one of resident
    2.0

    Compassionate staff, serious cleanliness concerns

    I found the staff-especially administrator Candace-to be compassionate, professional, and willing to go above and beyond; the building felt clean, welcoming, with good meals and therapeutic activities. However, I also witnessed serious issues: bed bugs, unsanitary conditions and poor maintenance (residents urinating outside) and what appeared to be attempts to hide problems after the name change from Loving Care to Best Care. I've reported this to the state and plan to file a complaint with the Florida Agency for Healthcare Administration-great staff, but proceed with caution.

    Pricing

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    Amenities

    4.06 · 17 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.2
    • Staff

      4.9
    • Meals

      4.1
    • Amenities

      4.5
    • Value

      5.0

    Pros

    • Compassionate, dedicated caregiving staff
    • Highly praised administrator (Candace) and capable leadership
    • Clean, welcoming facility with fresh smell
    • Therapeutic activities and engagement programs
    • Access to specialty doctors and on-site healthcare coordination
    • Staff responsive and accessible (direct manager contact, unhurried tours)
    • Staff goes above and beyond in crises (hurricane response, evacuations)
    • Holiday meals and community support for residents without family
    • Warm, homelike atmosphere and loving care
    • Affordable pricing with ongoing facility upgrades

    Cons

    • Allegations of a bed bug infestation
    • Reports alleging inhumane living conditions and attempts to cover them up
    • Accusations of fake reviews and conflicting claims of misinformation
    • Prior facility name (Loving Care) noted in connection with past problems
    • Complaints reported or intended to be reported to Florida Agency for Healthcare Administration
    • Unsanitary conditions cited in back parking lot (tenants urinating outside)
    • Poor maintenance reported in some areas
    • Mixed comments about compassion or professionalism from some staff members

    Summary review

    The collected reviews present a mixed but strongly polarized view of Best Care Senior Living at St. Pete. A large portion of reviewers are highly positive, emphasizing compassionate, hands-on caregiving, a warm, homelike environment, and strong leadership — particularly repeated praise for an administrator named Candace. These positive reports highlight a clean facility with a fresh smell, active therapeutic activities, access to specialty doctors, supportive holiday programming and meals for residents without family, and staff who often "go above and beyond". Several reviews specifically note that staff were responsive during emergencies (for example, accommodations and evacuation decisions during a hurricane), reinforcing a sense of committed community care. Multiple comments also praise the admissions process (informative, unhurried tours, direct manager contact) and mention affordability and ongoing upgrades to the property.

    Care quality is a recurring positive theme: reviewers describe dedicated, compassionate caregivers, personalized attention, and clinical support from specialty physicians. Activities and engagement are also highlighted — with therapeutic programming and social events that contribute to residents' wellbeing. Dining and community support receive favorable mentions in the form of holiday parties and meals provided for residents who lack family support. Operationally, many reviewers felt reassured by accessible management and a leader who takes time with families and prospective residents.

    Counterbalancing the positive accounts are several serious and specific negative allegations that must not be ignored. Some reviewers assert the presence of a bed bug infestation and describe "inhumane" living conditions and an attempted coverup. There are explicit references to the facility formerly operating under the name "Loving Care," with implications that name change and current problems are connected. At least one reviewer indicated that concerns were reported to the state and that they planned to file a complaint with the Florida Agency for Healthcare Administration (AHCA). Alongside these major allegations are more mundane but important operational complaints: unsanitary behavior noted in the back parking lot (tenants urinating outside), reports of poor maintenance in certain areas, and claims about fake reviews or misinformation on both sides. Some reviews also criticize a perceived lack of compassion from certain staff members, suggesting inconsistency in care or staff demeanor.

    Taken together, the pattern is one of strong praise for individual staff members, on-site leadership, and community-oriented programming contrasted with a small but serious set of accusations about sanitation, pest control, maintenance, and transparency. The disparity between glowing personal accounts and severe allegations suggests either inconsistency in conditions over time or divergent experiences among residents and families. Prospective residents and their families should weigh both the frequent positive comments about caregiving, activities, and crisis response and the specific, serious complaints alleging pest problems and regulatory concerns. To reconcile these conflicting signals, it would be prudent for interested parties to request recent inspection reports, ask about pest-control logs and maintenance records, verify the facility's current AHCA standing, and conduct an in-person visit (including asking direct questions about any past complaints and what corrective actions were taken).

    Location

    Map showing location of Best Care Senior Living at St. Pete

    About Best Care Senior Living at St. Pete

    Best Care Senior Living at St. Pete has a two-story building where people can choose assisted living, memory care, independent living, adult day care, respite care, home health care, and even hospice care if that's needed. The place lets residents bring their pets, so folks who've got a small dog or cat can feel more at home, and there's always staff around at any hour, with nurses and caregivers trained to help with everything from memory care to everyday health needs. The rooms come both shared and private, and though the shared ones run a bit small, the private rooms give more space for comfort and personal things, and you find some smaller cottages on the property too for those who want a bit more independence or quieter living. Residents get all their meals-good balanced food made right there-and there's restaurant-style dining if you want to eat with others, plus snacks in between.

    There's a big community feel here, and you see folks in the main lounges playing billiards, gathering for arts and crafts, movie nights, or singing along to music, and if you go outside, the yard has space for walking and sitting, and there's transportation so nobody has to worry about getting to appointments or outings. The staff organize all sorts of activities, from game nights to stretching, yoga, and bingo, and those who need special memory support-like for Alzheimer's or dementia-get careful attention with personalized programs designed to strengthen the mind and keep routines comfortable and safe, with a secure building so everyone stays protected. The whole place tries to feel calm and welcoming, with quiet corners and plenty of bright spaces, and if someone only needs to stay for a week or two because a caregiver is away, the respite care takes care of that as well. Laundry, housekeeping, medication help, therapy visits-physical, occupational, speech-are all handled by the staff, who also offer regular health monitoring and work with outside nurses, doctors, and specialists as needed.

    You get cable TV, utilities, a library, a pharmacy on-site, even an on-site beautician for haircuts and grooming, and the day-to-day chores are all handled for you, with daily cleaning and laundry, so folks can really focus on feeling healthy and meeting friends rather than dealing with upkeep. The memory care programs have a whole-person approach, meaning they focus on social and emotional wellbeing as well as health, and it's all about making each person feel safe, respected, and valued, whether they're here full-time or for just part of the day. The community also does some outreach, so people have chances to give back or stay involved outside the building if they like, and when it comes down to it, Best Care Senior Living at St. Pete offers a calm, supportive place for seniors needing a little or a lot of help.

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