Overall sentiment in the reviews is mixed but leans positive on hands-on care and staff quality while expressing clear concerns about COVID-era policies and recent management/ownership changes. The most consistent praise across reviews concerns the day-to-day caregiving: multiple reviewers describe the staff as attentive, caring, compassionate, and accommodating. One staff member is named specifically (Kathy Pitts) as being accommodating, and reviewers repeatedly call out a caring administrator and compassionate caregivers. Phrases such as "excellent staff," "wonderful care," and "will cater to needs" indicate that direct care, responsiveness, and personal attention are strong points for the facility. The long association referenced (12 years with Parkside) suggests continuity and sustained satisfaction from at least some families or residents over time. Dining receives a positive mention with reviewers noting they "enjoyed lunches," implying a reasonable dining experience for residents.
However, a dominant thread of concern relates to pandemic management and visitation policies. Reviewers recount strict visitor restrictions, lockdowns, and even a ban on flowers — specific policies that had emotional impacts on residents and families. Several summaries note that restrictions were reimposed at times and that residents were emotionally strained by these measures. There is also an important factual concern reported: despite these restrictions, reviewers state that COVID still spread ("restrictions did not prevent COVID spread") and that at least one family member contracted COVID. This combination of harsh restrictions and apparent continuing transmission has left reviewers questioning the effectiveness and human cost of the policies imposed.
Management and ownership appear to be a second area of contention. Some reviews describe the owner as "friendly" and "engaged," but others warn of a "downhill trajectory" associated with a new owner who is perceived to prioritize personal profit over resident welfare. This is a notable conflict in sentiment: while direct care staff are praised, there is worry that recent administrative or ownership changes may be shifting priorities in ways that could negatively affect the facility long-term. These comments suggest a perceived disconnect between frontline staff performance (still viewed positively) and higher-level management decisions or financial priorities (viewed skeptically by some reviewers).
Taken together, the reviews paint a picture of a facility where the daily caregiving experience is generally strong — kind, attentive staff and a caring culture at the caregiver/administrator level — but where external pressures and policy choices (especially during COVID) and recent ownership changes have introduced stress and uncertainty. Specific policies (visitor restrictions, no bouquets/flowers, lockdowns) had measurable emotional impact on residents and families, and the reported failure of those policies to prevent COVID spread compounds the frustration. Prospective residents and families should weigh the clear strengths in staff and care quality against the concerns about pandemic handling and the potential effects of recent ownership/management shifts on future operations and priorities.
