The reviews for Martin Nursing and Rehabilitation present a sharply mixed and polarized picture with strong positives centered on therapy and certain individual caregivers, and serious negatives focused on staff behavior, management, and basic care failures. A consistent strength across many reviews is the rehabilitation program: multiple reviewers singled out physical therapists (notably Kelly Moran and David) for professionalism, clear rehab goals, and frequent therapy sessions (examples include PT twice daily). Several family members praised specific staff (Mich, Megan, Barbara) and described nurses who respond quickly to call buttons and who look out for residents’ best interests. Some reviewers also noted favorable facility attributes — a spacious, clean building, the ability to personalize rooms, a family-oriented atmosphere, and a convenient location behind the hospital. For families prioritizing aggressive rehabilitation and individualized PT, these positive reports are meaningful and recurrent.
Contrasting sharply with those positives are numerous and severe complaints about day-to-day resident care, staff demeanor, and management. A large proportion of reviews describe rude, dismissive, or even abusive behavior from staff, with several reports of scolding, yelling, threats to call police, and refusals to assist with basic needs (for example, shower refusals and unwillingness to complete paperwork after falls). Reviewers reported long wait times for assistance, delays getting residents into bed, medications delivered hours late, and instances where basic hygiene needs were not met — specifically, lack of hot water for extended periods, no hot washcloths, urine smell in bathrooms, dirty clothing, and wet or soiled bed linens. Such reports point to systemic lapses in both caregiver training and operational supervision.
Management and organizational issues are another persistent theme. Multiple reviewers accused upper management of being uncaring and of mistreating employees, and some alleged payroll or benefits irregularities affecting staff (employees charged for insurance, insurance canceled months earlier, paychecks that could not be cashed or insufficient payroll funds). These financial and personnel-management accusations, if accurate, help explain reported low staff morale, high stress, and inconsistent care quality. Several reviewers also claimed false representation to visitors and the community — including allegations of staff posting fake 5-star reviews — which contributes to distrust between families and facility leadership. One reviewer explicitly named an executive (Jackie) in the context of staffing and shower issues, which suggests that families view problems as involving both frontline staff and leadership.
Facility cleanliness and safety are described inconsistently: while some reviewers praised daily room cleaning, a spacious and super-clean building with enviable construction, others reported bathrooms smelling of urine, rooms not cleaned well, and fire safety concerns. This inconsistency frequently aligns with time-of-day or shift differences — multiple comments single out night staff as being worse than day staff — indicating variability rather than uniform facility standards. Reports that nurses refused to complete after-fall paperwork and that some staff made false statements about care (e.g., claiming showers were given when they were not) raise serious compliance and regulatory concerns.
Overall sentiment across reviews is highly polarized: some families experienced excellent, compassionate care focused on rehabilitation and felt comfortable recommending the facility; others described harmful neglect, abusive interactions, and organizational dysfunction severe enough to prompt calls for the facility to be shut down. Key patterns to note are (1) reliably good therapy services and some standout caregivers; (2) significant variability in nursing and support staff behavior and responsiveness; (3) troubling allegations about hygiene, hot water, and medication/treatment delays; and (4) deep mistrust of management exacerbated by alleged payroll/insurance problems and accusations of fake reviews. Prospective residents and families should weigh the strong rehabilitation reputation and praised individuals against multiple reports of neglect, inconsistent care, and managerial problems. If considering this facility, families may want to ask specific, recent, and verifiable questions about staffing levels, hot water and hygiene issues, medication administration protocols, how falls and incident paperwork are handled, and whether any third-party inspections or corrective actions have been taken in response to the types of concerns described by reviewers.