Martin Nursing and Rehabilitation

    6011 SE Tower Dr, Stuart, FL, 34997
    3.1 · 25 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Management ruins facility; staff uncaring

    I was horrified by corporate and upper management - they've ruined what could be a nice facility. Staff morale is low, many employees are uncaring or abusive (yelling at residents, wet/dirty linens, bathrooms that smell of urine), meds and help arrive hours late, long wait times, no hot water for weeks, and payroll/insurance problems left employees and families scrambling. A few nurses and therapists were outstanding (excellent PT and a handful of kind caregivers), but they're the exception; most staff are disinterested or rude and I saw false-positive online reviews and misrepresentation to visitors. I pulled my mom the same day and I cannot in good conscience recommend this place until leadership, safety, hygiene, and staffing are fixed - it should be shut down or overhauled.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.08 · 25 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.2
    • Staff

      2.4
    • Meals

      1.0
    • Amenities

      4.5
    • Value

      3.1

    Pros

    • Strong physical therapy program (named staff: Kelly Moran, David)
    • Professional, insightful therapists with clear rehab goals
    • Nurses and some staff who respond quickly to call buttons
    • Daily room cleaning reported by some reviewers
    • Spacious rooms that allow personalization and two-bed options
    • Family-oriented atmosphere and convenient location behind the hospital
    • Specialized care available for some patients
    • Certain staff members consistently praised (Mich, Megan, Barbara)

    Cons

    • Widespread reports of rude, abusive, or disrespectful staff
    • Inconsistent quality of care across shifts and employees
    • Allegations of neglect and abuse of elderly residents
    • Poor hygiene practices: urine odors, dirty clothes, wet/soiled linens
    • No hot water for extended periods and related failures in basic hygiene
    • Long wait times for assistance and delays getting residents into bed
    • Medication delivery delays (hours late)
    • Staff refusing or failing to complete required after-fall paperwork
    • Management problems: uncaring leadership, poor communication, alleged staff mistreatment
    • Allegations of payroll/insurance issues affecting employees (charged for insurance, canceled coverage, paychecks not cashable)
    • Accusations of fake 5-star reviews and false representation to visitors
    • Food quality complaints (barely edible)
    • Fire safety concerns reported by reviewers
    • Rooms/bathrooms sometimes not cleaned well despite conflicting reports
    • Threats, scolding, and intimidation of residents or family members
    • Perception that corporate/upper management ruined facility

    Summary review

    The reviews for Martin Nursing and Rehabilitation present a sharply mixed and polarized picture with strong positives centered on therapy and certain individual caregivers, and serious negatives focused on staff behavior, management, and basic care failures. A consistent strength across many reviews is the rehabilitation program: multiple reviewers singled out physical therapists (notably Kelly Moran and David) for professionalism, clear rehab goals, and frequent therapy sessions (examples include PT twice daily). Several family members praised specific staff (Mich, Megan, Barbara) and described nurses who respond quickly to call buttons and who look out for residents’ best interests. Some reviewers also noted favorable facility attributes — a spacious, clean building, the ability to personalize rooms, a family-oriented atmosphere, and a convenient location behind the hospital. For families prioritizing aggressive rehabilitation and individualized PT, these positive reports are meaningful and recurrent.

    Contrasting sharply with those positives are numerous and severe complaints about day-to-day resident care, staff demeanor, and management. A large proportion of reviews describe rude, dismissive, or even abusive behavior from staff, with several reports of scolding, yelling, threats to call police, and refusals to assist with basic needs (for example, shower refusals and unwillingness to complete paperwork after falls). Reviewers reported long wait times for assistance, delays getting residents into bed, medications delivered hours late, and instances where basic hygiene needs were not met — specifically, lack of hot water for extended periods, no hot washcloths, urine smell in bathrooms, dirty clothing, and wet or soiled bed linens. Such reports point to systemic lapses in both caregiver training and operational supervision.

    Management and organizational issues are another persistent theme. Multiple reviewers accused upper management of being uncaring and of mistreating employees, and some alleged payroll or benefits irregularities affecting staff (employees charged for insurance, insurance canceled months earlier, paychecks that could not be cashed or insufficient payroll funds). These financial and personnel-management accusations, if accurate, help explain reported low staff morale, high stress, and inconsistent care quality. Several reviewers also claimed false representation to visitors and the community — including allegations of staff posting fake 5-star reviews — which contributes to distrust between families and facility leadership. One reviewer explicitly named an executive (Jackie) in the context of staffing and shower issues, which suggests that families view problems as involving both frontline staff and leadership.

    Facility cleanliness and safety are described inconsistently: while some reviewers praised daily room cleaning, a spacious and super-clean building with enviable construction, others reported bathrooms smelling of urine, rooms not cleaned well, and fire safety concerns. This inconsistency frequently aligns with time-of-day or shift differences — multiple comments single out night staff as being worse than day staff — indicating variability rather than uniform facility standards. Reports that nurses refused to complete after-fall paperwork and that some staff made false statements about care (e.g., claiming showers were given when they were not) raise serious compliance and regulatory concerns.

    Overall sentiment across reviews is highly polarized: some families experienced excellent, compassionate care focused on rehabilitation and felt comfortable recommending the facility; others described harmful neglect, abusive interactions, and organizational dysfunction severe enough to prompt calls for the facility to be shut down. Key patterns to note are (1) reliably good therapy services and some standout caregivers; (2) significant variability in nursing and support staff behavior and responsiveness; (3) troubling allegations about hygiene, hot water, and medication/treatment delays; and (4) deep mistrust of management exacerbated by alleged payroll/insurance problems and accusations of fake reviews. Prospective residents and families should weigh the strong rehabilitation reputation and praised individuals against multiple reports of neglect, inconsistent care, and managerial problems. If considering this facility, families may want to ask specific, recent, and verifiable questions about staffing levels, hot water and hygiene issues, medication administration protocols, how falls and incident paperwork are handled, and whether any third-party inspections or corrective actions have been taken in response to the types of concerns described by reviewers.

    Location

    Map showing location of Martin Nursing and Rehabilitation

    About Martin Nursing and Rehabilitation

    Martin Nursing and Rehabilitation is a nursing home in Port Salerno, Florida, with 120 licensed beds, and it serves people who can't live safely at home and need round-the-clock care, so if someone comes in here after an illness, injury, or surgery, the place has skilled nursing care and inpatient facilities meant for recovery, and all the rooms are pretty large with flat-screen TVs, high-speed wireless internet, and places to sit so it's comfortable for the folks staying there. This facility provides both short-term and long-term care, and it's Medicare and Medicaid certified, and they do take Medicare as payment, which is important for many families trying to plan things out, and they're classified under the Hospitals and Health Care industry, which tells you they're set up with medical services at the center of what they do. There's always a nurse on duty-twenty-four hours a day-and a physician supervises care, while the staff helps with daily things like bathing, dressing, eating, and making sure medications get taken at the right time, and they've got proper storage for drugs so everything stays safe and controlled. The facility has skilled nursing home services, along with an assortment of therapies, including physical therapy, occupational therapy, dental and podiatric services, plus activities and organized groups for residents, while families can find help and advice for caregiving too. Services cover mental health, X-rays, pharmacy, doctor visits, dietary choices, and housekeeping, and for people who need help at home, Martin Nursing and Rehabilitation offers home healthcare services as well. The place has a 3.1 rating based on 27 reviews, so folks have shared some feedback over the years; it meets the federal rules necessary for Medicare and Medicaid payments, and it's listed as a Fair Housing & Equal Opportunity Provider, which means everyone is welcome regardless of background. There's no extra information that's been shared about Martin Nursing and Rehabilitation beyond these basics, but it stands as an option for those looking into skilled nursing care in the Port Salerno area.

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