These reviews present a strongly mixed picture of Angels Senior Living at New Tampa, with polarized experiences ranging from exceptionally positive to deeply concerning. Many families and residents describe a modern, well-decorated facility with clean common areas, pleasant outdoor seating, and thoughtfully appointed rooms (including barrier-free bathrooms). Numerous reviewers praise individual employees and leaders by name for compassion, responsiveness, and hands-on support—examples include staff who helped with move-in logistics, packing, hanging curtains, and personally comforting residents. In these accounts residents are called by name, staff are attentive during meals, activities are meaningful, and the community provides peace of mind and an overall home-like atmosphere. Several reviewers explicitly commend the community’s COVID precautions, rehab support, and the ease of transition provided by administrative staff.
Counterbalancing those positive reports are multiple, detailed complaints that raise serious quality-of-care and safety concerns. Recurrent themes include chronic understaffing, unorganized operations, and high turnover—conditions that reviewers link directly to neglectful outcomes such as long wait times for assistance (with one report of waits over an hour), missed showers, forgotten meals, and inconsistent laundry/linen changes. Medication management problems appear repeatedly: overmedication, medications left in plain view, failure to transfer medications, and at least one reported two-day medication lapse that resulted in a hospital visit. Documentation gaps (narcotic paperwork, release forms) and billing errors (including Medicaid/banking concerns) were also reported.
Several reviews describe incidents of poor hygiene and safety: rooms and bathrooms reportedly left unclean or smelling of urine, blood-soaked clothing not addressed appropriately, failure to administer basic first aid, and alleged rude or vulgar staff behavior toward veterans. Security and front-desk coverage are also cited as intermittent problems—front desk phones not answered promptly, no security present, and at least one instance of a door left unlocked after 9 pm. Maintenance issues are described in some reports (broken toilets, air conditioning problems, mold, unfinished apartments), sometimes with slow response from maintenance staff.
The staff quality theme is strongly bifurcated. One set of reviews highlights dedicated, loving caregivers and engaged leadership (executive director, DON, regional director, and named staff like Shawnette, Rachel, Beth) who communicate well and go above and beyond. Another set portrays aides as undertrained, miserable, or lazy, with managers who do not support or correct these problems. Several reviewers imply that the variability in experiences stems from inconsistent staffing and supervision—when core staff and leadership are present and involved, care is described as excellent; when those people are absent or turnover is high, safety and quality decline markedly.
Dining and activities are described positively by many reviewers (good meals, enjoyable dining experiences, a variety of activities, and family satisfaction), but others note a decline in food quality, reduced menu choices, and repetitive offerings. Memory care is a mixed area as well: some reviewers say programming is scheduled and residents appear to enjoy memory-care activities, while others find residents not actively engaged and describe a commercialized, institutional atmosphere.
Management and communication show both strengths and weaknesses. Several reviewers praise managers and directors for being responsive and deeply involved in care coordination; others find management unreachable, dismissive, or inconsistent—members describing unreturned calls, unavailable administrators, and promises left unfulfilled. The disparity suggests that care quality may hinge on specific leadership presence and staffing stability.
Overall, the reviews indicate that Angels Senior Living at New Tampa can deliver excellent, compassionate care and a safe, comfortable environment when staffing, leadership, and operations align. However, there are repeated and serious reports of staffing shortages, training gaps, medication and documentation failures, hygiene lapses, and safety/security problems that warrant attention. Prospective residents and families should weigh the positive testimonials about specific staff and the facility’s amenities against recurring accounts of neglect and operational inconsistency. For families already using the community, the patterns described—especially medication mishandling, delays in care, and documentation/billing errors—justify close oversight, clear communication with named leaders, and, if possible, written agreements on staffing levels, medication handling, and maintenance response times. For the operator, these reviews suggest an urgent need to address staffing adequacy and training, strengthen medication and documentation protocols, improve maintenance and security reliability, and ensure leadership visibility and accountability to reduce variance between the community’s best and worst experiences.
