The reviews for Tri-County Nursing Home present a strongly mixed picture with clear polarization: several reviewers describe outstanding, compassionate care while others report troubling lapses in basic clinical attention and communication. On the positive side, many reviewers single out nurses (RNs, LPNs), CNAs, and housekeeping/food service staff as caring, kind, and willing to go "above and beyond." Physical therapy/rehabilitation staff receive repeated praise in multiple summaries for being attentive and effective, and several reviewers call the facility a "home away from home" with heartfelt appreciation. The facility itself is frequently described as very clean, well maintained, and designed for comfort — comments note wide doorways, easy navigation, uncluttered spaces, and pleasant smells, all of which contribute to a sense of safety and comfort for residents.
Despite those positives, a substantial portion of the feedback highlights serious and specific concerns about care consistency and clinical safety. Multiple reviewers report delayed hydration care and mention dehydration and low blood pressure risk, which are significant clinical safety issues. There are also allegations of staff insubordination, inattentiveness, and poor communication from both frontline staff and management. A number of accounts describe discouraging interactions such as insensitive nurse remarks, refusal of physical therapy for certain residents, and even repeated "kicked out" incidents — all indicating potential problems with both clinical judgment and resident relations.
Therapy and rehabilitation emerge as a polarized domain: several reviewers praise rehab staff as "fantastic," while others note restricted access to therapy (reports of only one therapist available) or outright refusal of physical therapy, which left families disappointed. This suggests variability in service delivery — some residents experience strong rehabilitation support while others encounter limitations, possibly tied to staffing levels, scheduling, or management decisions.
Management and organizational issues are also a recurring theme. Several reviews mention a perceived decline in management quality after a leadership change, along with poor communication and coordination. These organizational concerns appear linked to reports of inconsistent care and lower morale among some staff (one summary references low-wage staff as a factor), implying turnover or staffing shortages may be contributing to variability in resident experiences.
Dining and environmental services are generally viewed positively: food and cleaning personnel receive praise for their attentiveness and for contributing to the home's positive atmosphere. Activity programming is not widely discussed in the summaries provided, so no robust conclusions can be drawn about social/engagement offerings. What is clear is that cleanliness, facility design, and certain staff members create a comfortable, home-like environment for many residents.
Overall, Tri-County Nursing Home appears to deliver excellent care for some residents — particularly in areas like rehabilitation, housekeeping, and select nursing staff — but there are significant, recurring concerns around clinical consistency (notably hydration), communication, staff attitude variability, and management stability. The pattern suggests that resident outcomes and satisfaction may depend heavily on which specific staff members or teams a resident encounters and on recent administrative changes. Prospective residents and families should weigh the facility's strong cleanliness and praised rehabilitation services against reports of inconsistent clinical care, communication gaps, and troubling safety-related issues described by other reviewers.
