Overall sentiment across the provided reviews is mixed but leans positive on personal care and staff demeanor while raising notable concerns about infection control and staffing consistency. Multiple reviewers emphasize a warm, home-like environment with a small, focused resident population rather than a clinical or hospital-like setting. That small scale is presented as a strength—families appreciate the intimate atmosphere, outdoor seating areas for fresh air and sunlight, and what they describe as a friendly, clean, and safe environment. Several comments single out staff and management for praise, citing kindness, professionalism, and approachability.
Care quality and staff interactions are a consistent positive theme. Reviewers repeatedly describe staff as easy to work with, courteous, and smiling; at least one family explicitly stated the mother received good care and expressed gratitude to the staff. The administrator Alfredo Havarria is mentioned positively by name: reviewers call him courteous and involved, indicating active management presence. The director and other staff members are also described as friendly, which reinforces the impression of a caring interpersonal culture. A recent facility facelift is noted and contributes to perceptions that the place has been improved physically.
However, there are clear and significant concerns that temper the positive impressions. The most serious are infection-control-related: reviewers mention a COVID-19 case and perceive a lack of adequate precautions. Related to this are reports that some caregivers work at multiple locations and frequently come and go; this pattern raises the risk of disease transmission and suggests instability in staffing. Several summaries point to staffing consistency as an issue—either high turnover or a transient workforce— which can affect continuity of care and family confidence.
Facility condition and management history appear mixed. While some reviewers praise a facelift and describe the facility as clean and safe, at least one reviewer called the place a "dump," indicating either variable conditions across time/areas or differing expectations among families. Management reputation is similarly mixed: Alfredo receives positive mention for involvement and courtesy, but a former administrator named Victoria is described as incompetent by at least one reviewer. These contrasting statements suggest there may have been managerial changes that affected perceptions—improvements under current leadership but lingering negative impressions from past administration.
Notably absent from the reviews are detailed comments about dining quality, programming/activities, medical services, or clinical staffing ratios. Where concrete details are lacking, reviewers focus on interpersonal care, facility feel, and operational concerns like infection control and staff movement. For prospective families, the reviews suggest asking specific questions about current infection-prevention protocols, whether staff work at other facilities, staff turnover rates, and recent physical upgrades. Overall, the facility earns praise for its compassionate staff, intimate and home-like setting, and engaged administrator, but the reported COVID-19 incident, staffing patterns, and mixed reports on facility condition are important caveats that warrant direct clarification during any visit or conversation with management.
