I moved my mother to Fountainview and have been very pleased - the staff are kind, professional, and genuinely attentive, move-in was smooth with a helpful sales director and coordinator, and the food, activities, and amenities (library, pool, gym) exceeded our expectations. Residents are happy, nursing is knowledgeable, the team follows through, and I feel confident recommending Fountainview.
Loved one of resident
Jul 2026
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Reviews
4.14·(63)
Overall rating
5
4
3
2
1
Care
3.8
Staff
4.2
Meals
3.7
Amenities
3.7
Value
2.1
Reviews written on Mirador
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Location
The Pointe at West Palm is located at 111 Executive Center Dr, West Palm Beach, FL, 33401.
People often ask...
The Pointe at West Palm offers independent living and assisted living.
The full address for this community is 111 Executive Center Dr, West Palm Beach, FL 33401.
No, The Pointe at West Palm does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In Florida, the Agency for Health Care Administration (AHCA) licenses assisted living facilities and publishes the results of its standard, complaint, and monitoring inspections.
Identified multiple deficiencies in resident safety, staffing, training, and record-keeping. Noted failures in elopement prevention, staff licensing and documentation, and emergency planning.
Class 3A0032RESIDENT CARE - ELOPEMENT STANDARDS
Class 3A0078STAFFING STANDARDS - STAFF
Class 3A0081TRAINING - STAFF IN-SERVICE
Class 3A0082TRAINING - HIV/AIDS
Class 3A0090TRAINING - DO NOT RESUSCITATE ORDERS
Class 3A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
Class 3ZZ830EMERGENCY MANAGEMENT PLANNING
A0004LICENSURE - REQUIREMENTS
A0181EMERGENCY PLAN APPROVAL
A0164RECORDS - INSPECTION AVAILABILITY
18 Nov 2025Complaint
18 Nov 2025Complaint
Determined that deficiencies from a prior complaint were corrected.
18 Nov 2025Complaint
18 Nov 2025Complaint
Found no deficiencies identified during a complaint survey.
25 Aug 2025Complaint
25 Aug 2025Complaint
Found deficiencies in supervision and care planning; issues with monitoring residents’ conditions and notifying physicians when changes occurred.
Class 2A0025RESIDENT CARE - SUPERVISION
A0001DEFINITIONS
21 Apr 2025Standard
21 Apr 2025Standard
Found no current deficiencies; previously cited deficiencies were corrected during the visit.
A0001DEFINITIONS
11 Dec 2024Standard
11 Dec 2024Standard
The actions describe multiple deficiencies in resident care, including inadequate health assessments and care planning, improper medication handling, and insufficient staffing impacting residents' daily living needs.
Class 3A0010ADMISSIONS - CONTINUED RESIDENCY
Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
Class 3A0050MEDICATION - SELF ADMINISTERED MEDICATIONS
Class 3A0079STAFFING STANDARDS - LEVELS
A0001DEFINITIONS
A0300FACILITY CLOSURE
A0078STAFFING STANDARDS - STAFF
19 Jul 2022Standard
19 Jul 2022Standard
Concluded that previously cited deficiencies were corrected during an unannounced follow-up survey.
14 Apr 2022Standard
14 Apr 2022Standard
Found deficiencies in supervision, staffing, and documentation that resulted in care and services not meeting residents' needs. Noted missing and incomplete records for limited nursing services and inadequate monitoring of residents.
Class 3A0025RESIDENT CARE - SUPERVISION
Class 4A0078STAFFING STANDARDS - STAFF
Class 3AN277LNS - RESIDENT CARE STANDARDS
Class 3AN278LNS - RECORDS
CZ814BACKGROUND SCREENING CLEARINGHOUSE
CZ815BACKGROUND SCREENING; PROHIBITED OFFENSES
CZ816BACKGROUND SCREENING-COMPLIANCE ATTESTATION
A0004LICENSURE - REQUIREMENTS
14 Jan 2021Complaint
14 Jan 2021Complaint
Found no deficiencies after an unannounced licensure complaint survey.
A0008ADMISSIONS - HEALTH ASSESSMENT
05 May 2020
05 May 2020
Found no deficiencies.
24 Mar 2020
24 Mar 2020
Found no deficiencies identified during a focused infection control survey conducted on 2020-03-24.
05 Mar 2020Standard
05 Mar 2020Standard
Found no deficiencies.
28 Jan 2020Monitor
28 Jan 2020Monitor
Found no deficiencies.
08 Jan 2020Standard
08 Jan 2020Standard
Identified deficiencies in medication management and emergency planning, including unlicensed staff assisting with medications, incomplete labeling/orders, and lack of a detailed on-site emergency power plan.
Class 3A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
Class 3A0056MEDICATION - LABELING AND ORDERS
Class 3A0200EMERGENCY ENVIRONMENTAL CONTROL
A0001DEFINITIONS
13 Nov 2019Complaint
13 Nov 2019Complaint
Verified that previously cited deficiencies were corrected during a follow-up visit.
02 Oct 2019Complaint
02 Oct 2019Complaint
Investigated a complaint and found deficiencies in supervision and residents' rights procedures, including inadequate health-change notifications and improper postings of resident rights and grievance processes.
Class 1A0025RESIDENT CARE - SUPERVISION
Class 1A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
01 Apr 2019Complaint
01 Apr 2019Complaint
Investigated an unannounced licensure complaint survey and found no deficiencies.
26 Feb 2019Monitor
26 Feb 2019Monitor
Verified the previously cited deficiency was corrected and no new deficiencies were found.
05 Nov 2018Monitor
05 Nov 2018Monitor
Found an uncorrected deficiency related to emergency plan approval. The deficiency resulted from failing to submit the Comprehensive Emergency Management Plan annually for review and approval.
A0181EMERGENCY PLAN APPROVAL
30 Aug 2018Monitor
30 Aug 2018Monitor
Cited deficiencies related to emergency planning; failed to submit a Comprehensive Emergency Management Plan for review and approval and lacked current approvals or a submittal receipt.
A0181EMERGENCY PLAN APPROVAL
31 May 2018Monitor
31 May 2018Monitor
Investigated found deficiencies in supervision, unsafe storage of portable equipment, and failure to have an approved emergency plan.
Class 3A0025RESIDENT CARE - SUPERVISION
Class 3A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
Class 3A0181EMERGENCY PLAN APPROVAL
21 Mar 2018Standard
21 Mar 2018Standard
Found no deficiencies.
31 Jan 2018Standard
31 Jan 2018Standard
Found deficiencies related to failing to update resident health assessments and to follow residency requirements, affecting resident care and rights.
Class 3A0008ADMISSIONS - HEALTH ASSESSMENT
Class 3A0010ADMISSIONS - CONTINUED RESIDENCY
Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
14 Aug 2017Expansion
14 Aug 2017Expansion
Verified no uncorrected deficiencies identified during a follow-up review of an expansion survey.
24 Jul 2017Monitor
24 Jul 2017Monitor
Found a change in use of space without agency approval, with ten residents occupying an unapproved second-floor area.
Class 3A0004LICENSURE - REQUIREMENTS
01 Nov 2016Complaint
01 Nov 2016Complaint
Investigated a licensure complaint survey conducted on 2016-11-01 and found no deficiencies.
26 Jan 2016Standard
26 Jan 2016Standard
Found previously cited deficiencies corrected on the day of the revisit; no new issues identified.
A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
A0078STAFFING STANDARDS - STAFF
A0084TRAINING - ASSIS SELF-ADMIN MEDS & MED MGMT
A0092FOOD SERVICE - GENERAL RESPONSIBILITIES
03 Dec 2015Standard
03 Dec 2015Standard
Identified deficiencies in medication administration, dietary management, and staff training during a survey. The findings included improper medication assistance timing for residents, an inadequate therapeutic diet for a resident, and insufficient staff training prior to assuming medication-related duties.
Class 3A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
Class 3A0078STAFFING STANDARDS - STAFF
Class 3A0084TRAINING - ASSIS SELF-ADMIN MEDS & MED MGMT
Class 3A0092FOOD SERVICE - GENERAL RESPONSIBILITIES
17 Mar 2015Monitor
17 Mar 2015Monitor
Found no deficiencies identified during an unannounced nursing services monitoring survey.
04 Aug 2014Monitor
04 Aug 2014Monitor
Concluded no deficiencies found during the August 2014 relicensure revisit.
09 Jul 2014Monitor
09 Jul 2014Monitor
Found deficiencies in medication records and staffing standards, including an unmaintained medication observation for a staff member.
Class 3A0054MEDICATION - RECORDS
Class 3A0078STAFFING STANDARDS - STAFF
31 Dec 2013Standard
31 Dec 2013Standard
Found no deficiencies during the unannounced survey with Limited Nursing Services conducted on 12/30-31, 2013 and 01/07/2014.
19 Feb 2013Complaint
19 Feb 2013Complaint
Concluded there were no licensure deficiencies found during a complaint survey conducted February 19, 2013.
A0001DEFINITIONS
25 Jul 2012Complaint
25 Jul 2012Complaint
Determined that previously cited deficiencies were corrected on the day of the revisit, indicating updated compliance.
A0008ADMISSIONS - HEALTH ASSESSMENT
A0054MEDICATION - RECORDS
A0056MEDICATION - LABELING AND ORDERS
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Mirador Living is not affiliated with the owner or operator(s) of The Pointe at West Palm. The information above has not been verified or approved by the owner or operator. For exact information, please contact The Pointe at West Palm directly. There is no cost for this service. We are compensated by the community you select.
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