Overall sentiment across the reviews is strongly positive about the quality of hands-on care, the character of the owner/administrator, and the small, homelike environment at Marie's Manor Assisted Living. Multiple reviewers praise the staff as compassionate, patient, and loving; they describe care that improves residents' quality of life, provides sensitive end-of-life support, and treats residents as family. The owner (frequently named Janelle in the comments) and her team are repeatedly credited with dedication, humility, and trustworthiness. Several comments emphasize that the owner’s leadership is driven by personal experience and genuine concern rather than a purely commercial approach, and that this motivation translates into a care-focused culture where staff go above and beyond daily duties.
Care quality and staff behavior are among the strongest themes. Reviewers explicitly note personalized attention, patience, and an ability to support residents through challenging health declines. End-of-life care is singled out as a particular strength, with families expressing gratitude for the emotional and practical support provided. The facility’s small size is framed positively by many — it enables individualized care, frequent staff-resident interactions, and a home-like atmosphere. Cleanliness and a welcoming touch (such as a welcome gift) contribute to the impression of a comfortable, respectful setting. Several reviewers also mention good food and meaningful activities or outings, indicating that daily life includes engagement opportunities beyond basic care.
Facilities and amenities are portrayed as warm and non-institutional. The non-smoking policy, small number of residents, and homey feel are noted repeatedly, reinforcing the impression of a quiet, well-maintained environment. Excursions and on-site activities are referenced as valued parts of the resident experience, and multiple reviewers say their relatives felt loved and protected while there.
However, there are clear and recurring concerns about communication and operational consistency that potential families should weigh. A notable subset of reviews describes poor communication: delayed updates, difficulty getting timely call-backs, and administrative excuses that can lead to frustrating waits (one reviewer reported losing a week waiting). There are also isolated but serious operational complaints, such as an allegation that a caregiver slept at night while on duty, and reports of late access or slow admissions processes. One reviewer explicitly stated the facility was "not a fit for dad," which — combined with the other comments about timelines and responsiveness — suggests that the small, hands-on model may not align with every family's needs or expectation for responsiveness and staffing levels.
In summary, Marie's Manor appears to offer a warm, attentive, and highly compassionate environment with strong leadership and staff committed to individualized care, dignity, and emotional support — particularly valued during end-of-life situations. The trade-offs appear to be around communication and some operational inconsistencies: families should be prepared to clarify expectations about responsiveness, access, and night staffing before committing. Prospective residents and families would benefit from in-person visits, clear discussions about communication protocols and timelines, and direct questions about staffing patterns (including night coverage) to determine whether the facility’s small, home-like model is the right fit for their specific care needs.
