Overall sentiment: The reviews for Haven Memory Care are strongly weighted toward positive experiences, with a consistent emphasis on specialized, compassionate dementia care in a small, intimate setting. Many reviewers praise the clinical leadership (notably a licensed RN owner), the dementia-specific training of staff, and the individualized, holistic approach that attends to physical, emotional and spiritual needs. Multiple families report concrete improvements in residents after admission — increased alertness, better appetite and even renewed mobility — and describe the environment as calm, home-like and restorative.
Care quality and staff: The dominant theme is confidence in the caregiving team. Reviewers repeatedly describe staff as compassionate, patient, kind and knowledgeable about dementia. The presence of experienced nursing leadership and hands-on ownership is highlighted as a major strength; reviewers cite clear admissions guidance, professional RN/LPN involvement, and the owner and staff ‘‘going above and beyond.’' This ownership-led model appears to support consistent, family-oriented communication and the ability to tailor care. Several reviews specifically name improved clinical outcomes (e.g., ‘‘dad more alert, started walking, eating better’’), which reviewers attribute to the attentive, dementia-focused care.
Facilities and environment: Many reviewers describe the physical space as newly renovated, clean, well-maintained and soothing, with pleasant décor and a warm, welcoming lobby. The small size (around 40 beds) is viewed positively for providing an intimate, family-like atmosphere and better oversight. Other reviewers note quiet surroundings and even nature views that add to the calming environment. However, this is not universal: a subset of reviews raises concerns that some patient spaces are run-down and that there are inconsistencies in cleanliness and presentation. These mixed reports suggest variability in either expectations or in conditions across times/areas of the facility.
Dining and activities: Food receives largely favorable comments — described as home-cooked with appealing variety — and meals are repeatedly called out as a positive. Activities are offered (bingo, arts & crafts, birthday parties, and social events) and many residents participate and enjoy them. That said, a number of reviewers say the activity program can be limited; some mention only a single morning activity or a sparse schedule that leaves residents idle until dinner. Overall, recreational programming appears adequate for many but may not meet the needs of more active residents or families expecting a fuller daily schedule.
Safety, incidents and concerns: While most reviews report a safe and calm environment, several serious concerns appear in the feedback and should be noted. There are multiple comments about nighttime understaffing and at least one strong allegation of night-shift mistreatment supported by recorded video evidence according to a reviewer. Another reviewer reported a worrying clinical incident (no bowel movement for five days and low fluid intake). These reports contrast sharply with other reviewers who praise immediate responses to falls and attentive care. Taken together, this indicates that while clinical oversight and responsiveness are strengths for many families, there are isolated but significant safety/quality concerns that prospective families should investigate directly.
Management, admissions and suitability: Admissions staff are generally described as knowledgeable and helpful, guiding families through transitions and sometimes meeting residents at the car to ease moves. The community is locally owned and owner-led, which reviewers commonly view as a benefit for personalized care and accountability. The facility markets itself as exclusive memory care and appropriate for a range of dementia types (Alzheimer’s, Lewy Body, vascular). Reviewers note respite and short-trial options (e.g., five-day respite), which can be helpful for families testing fit. However, multiple reviewers caution that Haven may not be suitable for non-cooperative or extremely challenging residents, and a few families indicated that some loved ones were "not ready" for this level of care.
Patterns and recommendations: The majority of reviews strongly recommend Haven Memory Care, emphasizing compassionate staff, dementia expertise, small size and positive resident outcomes. Positive remarks about the RN owner, family-like culture, and individualized care are frequent and suggest the facility delivers high-quality memory care for many residents. At the same time, noteworthy outlier complaints — chiefly night-shift mistreatment allegations, reports of understaffing evenings/nights, and at least one reported clinical neglect incident — introduce important caveats. Prospective families should weigh the overwhelmingly positive testimonials about day-to-day care and owner involvement against these serious concerns by asking specific, direct questions during tours: staffing ratios (especially overnight), incident reporting and resolution processes, activity schedules, clinical oversight for hydration/bowel management, and policies for challenging behaviors.
Bottom line: Haven Memory Care is portrayed by many families as a warm, small, dementia-specialized community with strong nursing leadership, compassionate staff, and demonstrable resident improvements. The facility’s strengths are clear in admissions support, individualized care, and a calming, home-like environment. Nevertheless, mixed reports on cleanliness, limited activities for some residents, and isolated but serious allegations about nighttime care and clinical neglect mean that thorough, specific due diligence is strongly recommended before placing a loved one. Visiting at multiple times of day (including evening/night), speaking with the RN/owner about overnight staffing and reviewing recent regulatory/incident records will help clarify whether Haven is the right fit for a particular resident’s needs.
