Overall impression: The reviews of Buckhead Center for Nursing and Healing are highly polarized. A substantial portion of reviewers provide glowing accounts: compassionate, attentive staff; a strong therapy-driven rehabilitation program (PT/OT); a welcoming admissions experience; secure premises; and several instances of excellent individualized or end-of-life care. At the same time, a large and vocal group of reviewers report serious and recurring problems centered on understaffing, inconsistent nursing quality, safety and cleanliness lapses, medication and discharge failures, and troubling management practices. The result is a facility with notable strengths — particularly in therapy and in pockets of caring staff — but also with systemic weaknesses that have led to harm, distress, and family distrust for many reviewers.
Care quality and clinical safety: Therapy (PT/OT/rehab) is one of the most consistently praised elements. Many reviewers credit the therapy teams with meaningful recovery outcomes and call them knowledgeable and professional. In contrast, nursing care is repeatedly described as inconsistent: while some nurses and CNAs receive high praise, others are accused of neglect, rudeness, delayed medication administration, and clinical mistakes. Specific clinical safety concerns appear multiple times: medication delays and errors (including pharmacy fill delays), missed insulin administration for a diabetic patient, delayed or missing pain medications, an alleged improper injection attempt, and at least one reported case of C. difficile infection contracted during a stay. Several reviewers described premature or inappropriate discharges followed by hospital readmission, which raises concerns about discharge planning and medical judgment. Pressure ulcer/bed-sore prevention and wound care are also problem areas in several accounts, though some reviewers praised the wound nurse.
Staffing, culture and management: A dominant theme is chronic understaffing and extremely high turnover. Reviewers report large variability in the experience depending on the unit, shift, or individual staff member. Many compliments name specific employees and acknowledge staff who "go above and beyond," but numerous reviews describe absent managers, social workers who are dismissive, and administrative failures. There are serious allegations around management conduct in some reviews — including claims of discrimination in HR decisions, theft, and hostile responses to negative feedback — and multiple reviewers noted that things improved when new administration or leadership became involved. This split suggests that leadership and team cohesion are uneven over time, contributing to inconsistent resident experiences.
Cleanliness, environment and rooms: Reports on cleanliness are mixed and often polarized by unit or timing. Many reviewers describe a bright, renovated, and clean facility with pleasant décor, secure access, and a welcoming lobby; others describe deplorable hygiene: feces in beds, roaches, dead bugs on sills, soiled linens, and lingering odors. Room size, layout and furnishings are frequently critiqued — small, cramped rooms and awkward bed placement — even when the common areas appear renovated. Housekeeping performance appears inconsistent: some families praised excellent housekeeping and maintenance responsiveness, others had to intervene to clean and found trash and soiled items left for days.
Safety, communication and family interactions: Communication with families and responsiveness to calls are common pain points. Numerous reviewers report unanswered phone calls, delayed responses from nursing stations, and poor follow-up by social work and administration. Several reviews note proactive, warm front-desk staff and admissions personnel, but once admitted families sometimes struggle to get timely updates. Safety incidents (unreported falls, patients left naked or in soiled bedding, and bed falls) are described and, together with reports of theft and missing wallets, create a pattern of concern around supervision and property security despite the facility's controlled-entry processes.
Food, activities and amenities: Dining experiences vary. Some reviewers praise food and hospitality touches (free meal tickets, concierge assistance), while many others report cold or poor-quality meals and shortages. Activity programming is described positively by some — engaging programs and social opportunities — but others say activities are minimal or poorly executed, with many residents sedentary and few visible programs on certain floors. Outdoor spaces and community events are mentioned positively in several reports, indicating pockets of good social engagement.
Patterns and variability: A key pattern is variability by unit, shift, and over time. Multiple reviewers explicitly state that their experience depended on which floor or which administration was in place: some floors (or timeframes under new leadership) earned high praise, while other floors were called "deplorable" or "unsafe." This suggests the facility's strengths are real but unevenly applied across staff teams and that systemic staffing and management issues result in serious inconsistencies.
Recommendations and takeaways: For families and prospective residents, the reviews suggest doing detailed, on-site due diligence focused on current staffing levels, nurse-to-resident ratios on the intended floor and shift, infection-control practices, and discharge planning/social work processes. Ask about recent quality or survey reports, turnover rates, medication-safety protocols, and what changes new administration has implemented. If a stay is rehab-focused and one needs strong PT/OT, the facility shows many positive outcomes; however, if continuous skilled nursing, wound/preventive care, or overnight coverage are essential, the mixed reports and recurring complaints about night shifts and medication timing are red flags to investigate. For management: the reviews point to a clear need for consistent leadership, strengthened nursing staffing and training, improved housekeeping/infection control, and better family communication and social work coordination to turn the facility’s demonstrated strengths into a reliably safe and high-quality experience for all residents.
