Overall sentiment from the collected reviews is mixed, with strong and recurring praise for the facility’s physical appearance and staff contrasted sharply by serious concerns about management, safety, maintenance, and accessibility. Many reviewers consistently highlight the campus’s attractive, cottage-style units, clean interiors, and well-kept grounds. Several comments specifically note that units feel fresh and are kept clean, that carpeting and interiors are new or in good condition, and that the property appears well maintained from the outside. The secluded and quiet location is seen as a plus by some, and the rent/fee structure (including income-based pricing) is described as affordable by multiple reviewers.
Staff and resident care receive substantial positive mention. Multiple reviewers call the staff friendly, helpful, caring, and attentive; several single out a director or manager as polite, helpful, or particularly engaged — even ‘‘connected with my daughter’’ in one account. For many reviewers the staff are the standout feature and a primary reason for recommending the community; one reviewer notes their mother ‘‘loves it’’ and another says they ‘‘wish I could live there.’’ These comments suggest that day-to-day interpersonal care and staff-resident relationships are a real strength for St Joseph Place.
However, significant and recurring operational problems undermine those positives. Several reviews describe management problems ranging from ‘‘terrible management’’ to an apparent lack of an on-site manager. There are alarmingly specific safety and security concerns: reports of unauthorized access to apartments and missing items, along with statements that emergency planning is absent and that there are no routine fire checks. Relatedly, reviewers mention maintenance neglect and the absence of routine seasonal communications (for example, missing winter notices). At least one reviewer described a musty or moldy smell in a unit, and another described some cottages as very small; these are nontrivial issues that directly affect resident safety and comfort.
Programming and accessibility are additional weak spots. Several reviewers note little to no activities for seniors, and at least one reviewer could not evaluate activities because their experience occurred during COVID restrictions. Transportation and location also present consistent drawbacks: the community is not on a bus line and is described as far from family or inconvenient for those without private transportation. This combination of limited on-site programming and poor public transit access could be an important downside for people who rely on community activities or accessible transportation.
In summary, St Joseph Place appears to offer an attractive physical environment and a staff team that many residents and family members greatly appreciate. These strengths are tempered by recurring and serious operational concerns: inconsistent or poor management presence, security lapses (unauthorized apartment access and missing items), gaps in safety practices (emergency plans and fire checks), maintenance problems, occasional mold/musty odors, small unit sizes for some cottages, limited activities, and limited transportation options. Prospective residents and family members should weigh the strong staff and facility aesthetics against the reported safety, management, and accessibility issues. If considering St Joseph Place, it would be prudent to verify current management staffing, ask for documented emergency/fire safety procedures and maintenance records, inspect units for odor or mold, and confirm transportation or shuttle options and the current state of activities programming.
