Overall sentiment across the reviews is predominantly negative with a few isolated positive remarks about individual caregivers. Reviewers repeatedly raise serious concerns about the facility’s culture, staffing, cleanliness, and communication, while noting that some staff members still provided attentive, compassionate care to specific residents.
Care quality: Several reviewers expressly reported neglect of residents and understaffing that likely impacted care quality. While one reviewer specifically said staff "took good care of my dad" and others expressed appreciation for individual caregivers, multiple complaints about neglect and overnight staffing suggest inconsistent care. There is a pattern indicating that care quality may depend heavily on which staff are on duty; some caregivers are praised, but systemic issues undermine reliable, consistent care.
Staff and culture: Staff-related issues are among the most prominent themes. Reviews describe bullying of CNAs, mistreatment of staff by management or peers, and favoritism toward certain employees. Multiple comments describe rude and unprofessional behavior from staff (including use of foul language) and note staff taking smoke breaks on duty. A particularly serious concern is reports of a homophobic environment and that the facility is unsafe for LGBT+ residents. These comments point to a troubling workplace and resident culture that could affect both staff morale and resident wellbeing.
Facilities and environment: The physical facility is criticized for cleanliness and size. Descriptors such as "not clean," "nasty," and statements that the facility "needs overhaul" appear in the reviews. Reviewers also note the facility is very small and lacks a day room or adequate communal spaces, which implies limited opportunities for socialization and activities. Together these observations suggest the building and environment may detract from residents’ comfort and quality of life.
Communication and management: Communication problems are consistently reported: missed callbacks, lack of regular reports, and operational errors such as returning the wrong clothes to residents. These issues point to management and administrative weaknesses. Favoritism and other leadership concerns were explicitly mentioned, reinforcing the impression of managerial dysfunction. Such administrative lapses compound clinical and cultural problems and reduce family confidence in the facility.
Activities and dining: Review summaries do not include specific comments about dining services or the activity program. However, the reported absence of a day room and the small size of the facility suggest limited communal spaces for activities. Because reviews do not mention meals, no conclusion can be drawn about dining quality from the available information.
Notable patterns and risks: The most alarming patterns are reports of a homophobic environment (raising safety concerns for LGBT+ residents), documented bullying and mistreatment of frontline staff, understaffing with potential overnight deficiencies, and poor hygiene/cleanliness. These issues are interrelated: poor management and favoritism can contribute to low morale, high staff turnover, and understaffing, which in turn may lead to resident neglect and communication breakdowns.
Conclusion and takeaways: Pros include several mentions of caring individual staff members who provided good care for specific residents. However, the breadth and severity of negative comments — around culture (homophobia, bullying), staffing (understaffed, overnight concerns), cleanliness, communication failures, and managerial problems — outweigh the isolated positives and indicate substantial risk for prospective residents. Families should approach with caution, ask direct questions about LGBT+ inclusion and safety, staffing ratios (especially overnight), staff training and conduct policies, cleanliness protocols, and how the facility handles resident belongings and family communications. If possible, an in-person visit focused on observing staff-resident interactions, cleanliness, and available communal spaces is recommended before making placement decisions.
