Overall sentiment across the reviews is mixed but leans positive: a majority of reviewers describe The Hudson House as a small, home-like facility with caring, patient and personable staff, good communication, and home-cooked meals. Many families highlight that the facility feels like a family environment, staff go above and beyond, and that their loved ones make progress and are comfortable there. The property is frequently described as clean and well-maintained, with recent remodeling, a pleasant outdoor sitting area, and an organized approach to daily operations. Positive reviewers also praise the affordability, the three meals a day plus snacks prepared by a chef or cooks, transportation and outings, and regular activities such as bingo and games that engage residents.
Care quality and staffing are the most commonly praised aspects. Multiple reviews call out individual staff members by name as attentive, kind, and reliable, and many family members express peace of mind about their relatives living there. Reviewers note personable nursing and caregiving staff, therapy/services availability, and strong communication and organization from the team. The small size of the facility is often cited as a benefit because it creates a more intimate community feel and allows staff to develop personal relationships with residents. Cost/value is frequently characterized as good — several reviewers state the price is reasonable for the level of care and services provided.
At the same time, there are recurring and significant concerns that potential families should weigh carefully. A minority of reviews describe serious management and safety issues: owners are portrayed as punitive or involved in interpersonal drama, and at least one reviewer reported receiving a 30-day eviction notice. Several reviews allege restrictive or overly controlling policies — for example, guests not being allowed inside and residents not being free to move — and one reviewer described residents being treated like inmates. Safety and supervision at night is a notable concern for some reviewers: understaffing at night, repeated 911 calls for escape incidents, and practical measures taken by staff or families (such as hiding clothing items) to keep a resident from wandering were reported. One particularly serious allegation states that an owner (named Andy in the review) attempted to drug a resident to prevent escape; this is an allegation reported by a reviewer and should prompt direct inquiry and verification by families.
Other operational problems mentioned by more than one reviewer include medication management errors or meds not being administered properly, staff occasionally yelling at residents or being rude, unannounced room entries by staff, and dining-area hygiene complaints (food on the floor). Some reviews note that rooms may be shared with shared bathrooms in standard accommodations, which could be an important consideration depending on a familys preferences. There are inconsistent accounts about cleanliness: while many reviewers praise exceptional cleanliness, a few cite concerns, so the cleanliness experience may vary by unit or over time.
In summary, The Hudson House receives strong praise for its warm, home-like atmosphere, engaged and compassionate direct-care staff, good food, activities, and value. However, several reviewers reported serious and specific concerns about management practices, resident autonomy, safety and supervision (especially at night), medication handling, and isolated incidents that led to evictions or relocations. These negative reports are less numerous than the positive ones but are significant in nature.
Recommendation for prospective families: tour the facility multiple times (including at night if possible), observe staff-resident interactions, ask for current staffing ratios and night supervision practices, review medication administration policies and incident/911 records, clarify visitor and discharge/eviction policies (including any documented 30-day termination procedures), and ask for references from recent families. Because experiences appear to vary, direct verification of the facilitys response to behavioral challenges and how they handle safety, supervision, and difficult incidents will be important before making a placement decision.
