Overall sentiment about The Landings of Columbus is mixed and polarized. A substantial number of reviews describe deeply positive personal experiences driven by compassionate frontline staff, a strong sense of community, and improvements made under a newer director (many reviewers specifically name Tracy Carr). These positive comments highlight attentive CNAs and med techs, a family-like atmosphere, clean rooms (in multiple reports), active programming (bingo, church services, exercise, outings, river walks), on-site supportive services (beauty shop, physical therapy, nails/hair), transportation, and an overall quiet, peaceful location. Several families explicitly say their loved ones are well cared for, cite specific nurses (for example, Ashley and Dorca in multiple mentions), and recommend the community to others. Multiple reviewers also note long-tenured aides, proactive admission/tour experiences, and recent facility upgrades and better maintenance after management changes, which reviewers associate with an improved environment and more engaged staff.
However, the reviews also surface numerous and significant concerns that recur across many summaries. A core theme is unevenness and inconsistency: experiences vary widely depending on time period, leadership, and individual staff on duty. Several reviews describe a period of neglect and poor communication during COVID-19 — including denial of outbreaks by management, lack of in-person visits, and absence of family notification — as well as troubling accounts of end-of-life care where families felt ignored and received no condolences. Medication management is a frequent red flag: reviewers allege denied prescriptions, medication disputes, overmedication, nurse turnover, and even instances where CNAs were reportedly not licensed to administer meds. These issues are closely tied to staffing shortages, with repeated comments about too few caregivers (only one night-shift caregiver reported by one reviewer), long wait times to reach staff (up to 30 minutes), aides appearing overworked, and an overall lack of supervision leading to safety incidents, falls, and in one severe case a fall that contributed to a resident's death.
Cleanliness and dining receive sharply divided feedback. While some reviewers praise super-clean facilities and tasty, well-seasoned meals with plentiful portions, others report deep-cleaning issues: urine smells, bugs, filthy carpets, dust from unfinished maintenance, and inconsistent housekeeping. Food quality is likewise inconsistent — descriptions range from “tasty menu with variety” to “frozen meals,” “hotdogs and potato chips,” and “terrible current cooking.” A number of reviewers request more variety or improved quality, and some note late meal delivery or lack of assistance during dining for those who need help. Room issues are another recurring theme: many reviewers appreciate upgraded common areas but note that resident rooms are often very small with limited closet space, and at least one review reported a room not being ready for two weeks and an $800 room-hold fee dispute.
Management and culture show a pronounced split between past and present. Several reviewers praise the new leadership under Director Tracy Carr and name other administrators (Angela, Lisa, Monica) as responsive and caring, crediting them with improved communication, proactive marketing, more visible management, maintenance attention, and bringing staff together. Conversely, others report a history of poor management: hiding illnesses, refusal to support COVID rules, rude executive directors, unresolved complaints, high turnover, inconsistent policies, and alleged financial or operational irregularities (e.g., staff staying overnight in empty rooms, beer on premises, lack of refunds). This inconsistency in leadership and culture appears to be a key reason why some residents and families have excellent experiences while others encounter serious problems.
Activities and social programming are often listed as strengths by families who are happy, with daily activities, weekly housekeeping, worship services, and outings providing structure and engagement. Yet other reviewers report limited or poorly executed activities, small or inadequate activity spaces, and a desire for more music/entertainment or bigger TVs. Safety and security concerns appear in multiple reviews: locked patios (upstairs patio locked, only downstairs smoking patio open), instances of rooms being locked at night, medication disputes, and insufficient supervision all contribute to anxiety for families. Financial transparency is another concern, as multiple reviewers note high costs and at least one disputed nonrefundable hold fee; several called the community overpriced for what was delivered.
In short, The Landings of Columbus presents as a facility with real strengths — notably compassionate direct-care staff, a potentially strong leadership team under new management, useful onsite services, and meaningful activities — but also with recurring and serious weaknesses: inconsistent care quality, staffing shortages, medication management problems, cleanliness and food variability, communication breakdowns, safety incidents, and financial complaints. Prospective families should schedule a detailed tour during multiple times of the day (including nights or weekends if possible), ask directly about staffing ratios, medication administration protocols and licensure, recent infection control history, housekeeping schedules, specific dining menus, and policies around visitation, fees, and incident reporting. When possible, obtain references from current residents’ families and verify improvements attributed to recent management changes to determine whether the positive trends noted by some reviewers are consistent and sustainable.
