Chestnut Ridge Nursing and Rehabilitation

    125 Samaritan Dr, Cumming, GA, 30040
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Understaffed, unsafe care despite exceptions

    I saw both exceptional therapists and a few truly caring nurses, but my overall experience was alarming. Too many shifts were understaffed and indifferent - meds delayed or given wrong, call lights ignored, residents left unclean or unsafe, rude/unprofessional conduct, poor communication and hygiene/pest issues. I would not trust a loved one here until leadership fixes staffing, safety and basic care.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.08 · 165 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.8
    • Staff

      3.9
    • Meals

      2.4
    • Amenities

      3.4
    • Value

      2.3

    Location

    Map showing location of Chestnut Ridge Nursing and Rehabilitation

    About Chestnut Ridge Nursing and Rehabilitation

    Chestnut Ridge Nursing and Rehabilitation has served the community with a focus on individualized care and a compassionate staff, and while it has a strong reputation for treating residents with dignity, its record isn't spotless, as inspection reports show problems like failing to dispose of garbage properly, not always getting food from approved sources, falling short in food handling, and not keeping up with some nurse aide training and job checks, all noted as potential for more than minimal harm but with no actual harm reported, plus it's been cited for 30 deficiencies in total and had two infection-related issues. The facility's owners, Cypress Skilled Nursing LLC and Cypress Operating LLC, both have 100% indirect and direct ownership, running things under managers Melinda Huff and Isaac Ovits since January 2014, and Chestnut Ridge is part of the Cypress Skilled Nursing group. It offers 150 certified beds and serves about 130 residents daily, with a staffed team of RNs, LPNs, CNAs, therapists, and pathologists, but the nurse turnover rate sits at 74.5% compared to the state average of 48.8%, and nurse hours per resident (3.12 per day) fall below the state's average of 3.5.

    Licensed clinicians give physical, occupational, and speech therapy day and night, and residents can use the on-site resident care and concierge program, enjoy hotel-style rooms, spend time in outdoor areas, and take part in therapeutic activities. Chestnut Ridge provides short-term rehabilitation, memory care, ventilator, dialysis, and orthopedic rehab, as well as diabetes, cardiac, pulmonary, and neurological rehab, with special programs and fast-track rehab options to guide patients back toward normal life. The team works closely with hospitals and doctors to try to ensure quality and offers personal care and extended care, including skilled nursing, long-term care, and assisted senior living. They use proven medical technology, integrate evidence-based treatment, and coordinate care planning between therapists, nurses, physicians, and residents for a tailored approach. The facility invests in things like Transitional Care Units and Progression Orthopedic Rehab Units to help people move from hospital to home, and therapy and restorative care are available seven days a week. Chestnut Ridge tries to foster a warm setting, and though there have been compliance issues, many in the community still regard the staff as caring and attentive, with ongoing upgrades in amenities and programs focused on boosting comfort, safety, and resident well-being.

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